Foudys Bewertungen 285

TrustScore 4 von 5

4,2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

First time ordering from Foudys and very disappointed. I ordered a hoodie which I received within a few days, however as it was too big I returned it, they received the return over a month ago and I h... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I have ordered all my Chelsea shirts and a mystery box from Foudys and they have quickly become my go to for anything regarding women's football! As a Chelsea fan, buying Chelsea Women kits from... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Great service! I ordered a football shirt with players name on it. When I got confirmation of the order I realised I had ordered the wrong size. Emailed Foudy’s and they amended it for me and my shir... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I’ve now ordered multiple items on the Black Friday deals through Foudys and all have arrived within 2 days of the order being placed! The deals each day have been incredible and I don’t think anywher... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Fußballgeschäft
  2. Sportgeschäft
  3. Sport-Fanartikelgeschäft
  4. Sportbekleidungsgeschäft

Vom Unternehmen geschrieben

The first retail store in the world dedicated to fans of women's football.


Kontaktinformationen

4,2

Gut

TrustScore 4 von 5

285 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 66 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

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Bewertet mit 5 von 5 Sternen

Sublime service

Fantastic service from a new business that's competing with big established names in football shirts and equipment. Their Black Friday deals were just too good to not pass up so I took a chance and glad to say they delivered really well! Customer services were really helpful when I enquired about delivery. Thank you all at Foudys!

1. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I’ve placed an order on the 22nd of…

I’ve placed an order on the 22nd of November which will soon be coming up to 2 weeks ago I emailed saying I need this order before the 8th December for a gift you guys said you will get back to me which you didn’t emailed again a few days later I got no reply so I emailed again and I got a reply it should be sent today which on my order tracking it just says the order is placed ?? But then I see some people placed their order on Black Friday and already got the order which is questionable?? I’ve stated I need this rest to assure I will definitely not be ordering from here again.

2. Dezember 2024
Bewertung ohne vorherige Einladung
Foudys-Logo

Antwort von Foudys

Hey Livvy,

I’ve emailed our customer service to find out what’s going on. There is one item in our entire store which is currently run out of a partner store (the Arsenal third kit). This was to see if that parter could fulfil faster and better than we were able to.

When we moved the third shirt to their warehouse we were a lot slower, but we’ve managed to speed up our service and we’ve worked on preparing campaigns and pre-empting boosts in sales.

It’ll never be possible to please everybody because it’s the nature of holding thousands of differed SKUs, but equally I understand it must be frustrating that customers who’ve ordered Arsenal home shirts (for instance) are getting them within a few days.

I’m going to follow up with our third shirt printer and find out what’s going on. If they haven’t got the answers I’ll request to print it in house.

Thanks,

Helen
Founder and CEO of Foudys

Bewertet mit 5 von 5 Sternen

Gods work

The service is unbelievable! Ordered a mystery box and received it 2 days later, the personalisation that goes into the products from the actual shirts to the packaging is next to none and something I don’t feel I’ve experienced anywhere else and as an England fan getting a Lucy Bronze Euro shirt just topped it off 🏴󠁧󠁢󠁥󠁮󠁧󠁿

2. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Geared directly towards women’s football

Really nice France 2024 away shirt in my premium mystery box, love the patches. Packaged well and also received a nice poem and Barcelona fixture list. Got a t-shirt (no idea what it’s meant to represent!) that looks fab but didn’t receive any Haribos 😭😭😉😝. (Thanks Helen for your response, I don’t really mind, but it is 100% the most important part of the box 😉!!) Great concept and excited for next year’s mystery box edition. Looking forward to them hopefully offering more variety of namesets in the next few years. Instagram and TikTok content keeps me interested in how their business runs and we get Lives and great email responses from the lovely employees who work there (shoutout Arbon and Laura). I would love that BTS please Helen, I find it fascinating. I need more videos of nameset and patch application please, I am ADDICTED 😍. Delivery times and email responses are far quicker now compared to my last review a month ago. I have placed around 10 orders from them in the last year, only found out about them in Sep 23 - Foudys are the best in the business, only people who properly care for women’s football

30. November 2024
Bewertung ohne vorherige Einladung
Foudys-Logo

Antwort von Foudys

Marcus, I am SO SORRY I ate your haribos... I hope you understand 😜

Joking aside, thanks so much for this feedback. We've had a big learning in 2024. We were busy fools in early 2024 and we have made 5 major changes to the business that have improved our speed overnight and our service is now at ave 4.4 days. Such simple things that have improved everything, plus the team are so much happier. We're going to do a video explainer for anyone who's interested in the BTS at foudys and running a small biz. Thanks for your support and for those 10 orders. I'm keen to send you out a big pack of haribo to say sorry (and to say thanks) so can you email hello@foudys.com with your address!

Helen
Founder and CEO

Bewertet mit 5 von 5 Sternen

Mystery Box

Mystery Box
I’ve just received my Premium mystery box.
So pleased to have received Mary Earps PSG jersey.
The font on the number is stunning.
Delivery was super fast.

Thank you Foudys

30. November 2024
Bewertung ohne vorherige Einladung
Foudys-Logo

Antwort von Foudys

Hey Kevin,

You're lucky you got the Mary shirt! I was going to steal it for myself!! Do you know how hard it is being obsessed with footie shirts and having to put corkers like that into Mystery Boxes???

In all seriousness, thanks for your custom and for the feedback :)

Helen
CEO and Founder of Foudys

Bewertet mit 5 von 5 Sternen

The mystery boxes are always great

The mystery boxes are always great - I received a McCabe shirt in the pride font - and an extra T-shirt thrown in! And always great customer service, will definitely shop here again for Woman’s football shirts!!

30. November 2024
Bewertung ohne vorherige Einladung
Foudys-Logo

Antwort von Foudys

OOOOOOOF! I'm such a fan of the pride font and I haven't got any pride shirts yet. As a Newcastle fan I think I'm going to do the same to my home shirt with BARKER #9 in the FAWC font.

Glad you love it and we really appreciate your custom (as always) Emma :)

Helen
Foudys Founder

Bewertet mit 5 von 5 Sternen

Great company

I ordered the standard mystery box and received my order extremely quickly! I was delighted with my retro England shirt. Would definitely recommend:)

30. November 2024
Bewertung ohne vorherige Einladung
Foudys-Logo

Antwort von Foudys

Hey Holly, I am SO JEALOUS! We put our whole first round of the retros into mystery boxes (they are the first of their kind in the world and mega mega rare!!)

No one has ever taken the official retros and then added the official women's namesets to them. We just had to do it!

As soon as we do another order round i'm getting my hands on a 1998 POWELL shirt and a STONEY 2002 shirt!!! Obsessssed!

Thanks for the feedback and thanks for your order,

Helen
Founder and CEO of Foudys

Bewertet mit 5 von 5 Sternen

Foudys have turned their level service around!

I have to say that Foudys have turned their service around!
Where it used to take 2-3 weeks for an order to be dispatched mine was dispatched next day!
Items always packaged beautifully, and so nice to have somewhere that showcases women’s football!
Thank you! Keep up the good work

25. November 2024
Bewertung ohne vorherige Einladung
Foudys-Logo

Antwort von Foudys

Oh my gooooodness Sarah, thanks for this feedback. Honestly, it genuinely means so much that people are starting to notice already!

We have built out a strategy that has increased our speed and we've been working on it for a couple of months (shout out to my big sister Laura for making it happen!)

1. We have improved our warehouse space - better racking, better labels on boxes, cleaner space and it's SO MUCH EASIER to find your product

2. We've been ordering namesets in full - rather than having to lay the word WILLIAMSON out letter by letter! It's much much quicker and the shirt comes out amazing 100% of the time!

3. We have a rota in place which means staff are working less hours (don't worry, they're salary paid so no reduction in their wage!) but they're not on top of one another in the studio. We're covering 6 days a week for 9-10 hours with the business open rather than 5 days for 8 hours.

There's a few more little tricks but it's been a game changer. The staff are much happier, the vibe is amazing and we're managing so much better!

Thanks for noticing and thanks for this feedback

Helen
Founder and CEO of Foudys

Bewertet mit 5 von 5 Sternen

Managed to get my daughter a Williamson…

Managed to get my daughter a Williamson top in the third shirt I tried so hard to order her a home and an away top After trying to get my daughter a home top with Russo and an away top with McCabe from the arsenal app for the order to be cancelled 3 times due to being out of stock even though I had an email to say back in stock I was so disappointed. Didn’t think I would get them in time for Xmas. So thought I would try my luck and google where to get them from. I am so delighted to have discovered this site and now have both tops ready to surprise my daughter Xmas day. She wants the whole team so at least now I can tell her about this site and not have to wait for them on the arsenal app for her to spend her Xmas money on. They are great quality with the printing and patches and arrived super quick. I now know where my daughter will be spending all her money and mine. Thank you so much foudys

22. November 2024
Bewertung ohne vorherige Einladung
Foudys-Logo

Antwort von Foudys

Hey Mel,

This has made my day! I stopped the team just now to read this out to everyone to remind the team why we do what we do. PLEASE let us know how she reacts at Christmas to her amazing gifts - email hello@foudys.com or tag us on socials @wearefoudys <3

You have one lucky little lady! When I was a little girl I always used to ask for footie kit and I'd have dreamed of a shirt with a womens name on the back. That's why i'm so proud of the work we do at foudys! What an honour!

Thanks for this feedback and thanks for choosing foudys,

Helen
Foudys CEO and Founder

Bewertet mit 5 von 5 Sternen

Highly recommend

Great quality football tops, quick delivery only took 2 days to arrive, will definitely be back to buy more.

22. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Ordered two “stadium shirts”

Ordered two “stadium shirts”, one with printing and one without. The one that was printed looks great but there was a stock issue with the other one. Was offered a refund, to change for an alternative shirt or to wait and I chose to wait. Second time around they offered me the same shirt in the same size but the “match” version for no extra charge. Fantastic service, will keep coming back.

2. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Supreme customer service

Absolutely exceptional customer service.
So grateful to be able to order from Australia. Have purchased many times and recently had an issue with the delivery service in Australia, Foudys went above and beyond and sorted it out really quickly.
Very impressed and happy to be a loyal customer. Special thanks to Laura for all your help.

30. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Good service from Foudys recently…

Good service from Foudys recently regarding some boots I bought and needed to return. Customer service was very helpful (yes a bit slow but they have explained how busy they are).
They sorted a great price honouring an earlier promotion.

17. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

My daughter ordered a Chelsea women…

My daughter ordered a Chelsea women outfit but received a men’s shirt and shorts - not even the same kit. Have sent two e-mails and zero response. Order nr 10799.

Update, have received a response (on this review) and as stated below my daughter made a mistake and placed an order she didn’t fully understand. I haven’t received any emails, I have checked. Based on that I have changed the number of stars.

20. September 2024
Bewertung ohne vorherige Einladung
Foudys-Logo

Antwort von Foudys

Part 2: having investigated - we have contacted you (responding to your initial email on 10/10) and we were waiting for your reply. We also promoted this as a straight fit product. Please check your junk.

Part 1: I'm so sorry for the slow communication. Our team are covering in this role as our customer service person just moved to a new company - we'll be getting someone new in asap. I'll get someone to send over a return process to you and we can give you a full refund. However, this product was always a men's fit product (we haven't got women's fit in the CFC Bundle) and it's a mystery bundle (where it's a surprise what you get sent over - you don't choose). Sorry for the confusion if that wasn't clear! We're happy to support a refund and a return. If you'd be able to remove the 1 star review that would be amazing - it really affects us and, as you can see, this is a bit of a misunderstanding.

Bewertet mit 5 von 5 Sternen

A great experience

A great experience. Staff responded to my initial enquiry late one evening and from placing the order the next morning the top arrived 2 days later.
Many thanks.

11. Oktober 2024
Bewertung ohne vorherige Einladung

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