Franchi plc Bewertungen 

65
TrustScore 5 von 5

4,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Great service, very efficient and trustworthy. Also very polite! The work was done exceptionally well and worth the price charged. I highly recommend this company.

Bewertet mit 5 von 5 Sternen

Went in this morning to buy cupboard door handles. Michael was most helpful explaining the sizes, alternatives and ordering process. He then managed to find four antique solid brass handles which were... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I went into the Franchi store on Holloway Road after visiting B & Q nearby. I was looking for some picture fixings and the staff at B&Q couldn't seem to work it out. I decided to go to Franchi's whe... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Been going to Franchi's for many years, my parents also used to use them, went there today with a very difficult problem in need of emergency specialist help, which Michael took care brilliantly, real... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Baumarkt

Vom Unternehmen geschrieben

Situated in London, UK, Franchi Locks and Tools stock DIY, ironmongery, trade paint, architectural and building supplies, hand and power tools and more.


Kontaktinformationen

4,8

Hervorragend

TrustScore 5 von 5

65 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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4,8

Alle Bewertungen

(65)

6 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Great Job

Great service, very efficient and trustworthy. Also very polite! The work was done exceptionally well and worth the price charged. I highly recommend this company.

30. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Brilliant service at Franchi's Holloway Rd, London

What utter amazing service I have received from Franchi's Locksmith on Holloway Rd London. I have been using this place for years! I always receive excellent advice/service whenever I pop in with my thirty year-old keys asking for replacements. Despite the state of my rotten old keys they always manage to replace them and at a reasonable price too. This is the main reason I always choose Franchi, you know that you are never going to be scammed or cheated but they will always do things properly. There was a recent piece on This Morning television programme, warning of cheap emergency lock replacements, if it 'sounds too good to be true" it probably is, I always feel that I can trust THIS company. I have had to call them out a couple of times for a free assessment, both tradesmen could not have been more helpful and friendly- Andy and another man, not sure of his name (in his previous job he had his tools stolen from his van!). Andy, the carpenter, suggested I have the warped door re-hung rather than an expensive new lock, I was completely unaware of this service! It was very simple to quickly arrange both free appointments and I received outstanding customer service from Michael who rang me personally. Iveta is also amazing and responds to my emails promptly. The fact that they treat their employees well, by closing the shop on Saturday afternoon and Sunday, just shows what a considerate company they are. They could be greedy and open all hours but instead they are just decent, a rare attribute in today's society! What a lovely company, 100% satisfied!

19. Jänner 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

informative

Very helpful, respectful and jolly people, so go there when you are feeling tired or under the weather, or have no idea about what door fixtures are. I had no interest in going in to buy door locks, but was quite taken aback by their service, so left feeling quite pleased with my training and purchases.

25. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service from Franchi

Excellent service from Franchi. I have an ex-council flat with a multi lock point system which was non functioning due to age and wear. A replacement was extremely difficult to obtain but I managed to get a near match which the engineer worked to make it fit and function. Thanks all.

18. Februar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Sam and Joe on the tools desk at Franchi's

Sam and Joe on the tools desk at Franchi's were SO HELPFUL! They went above and beyond to find me a tiny part to fix my busted doorhandle which saved me from having to buy a whole new double handle set. Thank you Sam and Joe!!!

24. Oktober 2024
Bewertung ohne vorherige Einladung
Franchi plc-Logo

Antwort von Franchi plc

Good Morning Julia

Thank you for taking the time to leave us a 5* review!
We am delighted to hear how happy you are with the service that Joe and Sam delivered from our Tool counter. Our customer experience is so important to us and your feedback is very much appreciated. Have a lovely day.
Kindest regards,

The Franchi Team

Bewertet mit 5 von 5 Sternen

Can highly recommend this company Andy…

Can highly recommend this company Andy came around same day and replaced our locks he was careful with the paintwork and did a brilliant job .

21. Oktober 2024
Bewertung ohne vorherige Einladung
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Antwort von Franchi plc

Good Morning Sabine

Thank you for taking the time to leave us a 5* review! We am delighted to hear how happy you are with the service that Andy our locksmith provided. Our customer experience is so important to us and your feedback is very much appreciated
Have a lovely day.
Kindest regards,

The Franchi Team

Bewertet mit 5 von 5 Sternen

Efficient service on the phone

Efficient service on the phone
We required two new locks for our front door. One had not been used for years and was tricky to re-install requiring two visits. Andy was brilliant, so skilled and careful and cleared all the mess up
He was also so helpful and friendly and was able to explain things well
Andy is a real asset to the company.

17. September 2024
Bewertung ohne vorherige Einladung
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Antwort von Franchi plc

Good Morning Margaret

Thank you for taking the time to leave us a 5* review! We am delighted to hear how happy you are with the service that Andy our locksmith provided. Our customer experience is so important to us and your feedback is very much appreciated
Have a lovely day.
Kindest regards,

The Franchi Team

Bewertet mit 5 von 5 Sternen

Andy was brilliant

Andy was brilliant - expert and friendly. Fixed the problem and explained it kindly.

26. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Franchi plc

Good Morning Thomas,

Thank you for taking the time to leave us a 5* review! We am delighted to hear how happy you are with the service that Andy our locksmith provided. Our customer experience is so important to us and your feedback is very much appreciated Have a lovely day.

Kindest regards,

The Franchi Team

Bewertet mit 2 von 5 Sternen

Waiting for 10 months to fix mistakes they made

We had a door installed by Franchi. The door itseld is a good quality solid door. We initially had good experinece. However, they didn't install the bottom of the door correclty and we have been chasing them to fix it for several months! The door was installed in September and it is now almost July. Also we paid for house numbers to match the door ironmongary. However, the wrong color and size were brought in. We agreed to not install them and have been waiting for months for the refund. The big mistake we made is to pay for the door on the installation day and trust them to deliver. Undfortunately it has not been the case.

12. September 2023
Bewertung ohne vorherige Einladung
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Antwort von Franchi plc

Good afternoon Masha,

Thank you for leaving a review and I sincerely apologise on behalf of Franchi plc for the issue you are experiencing whilst in store. Can you please email me directly on antonio.franchi@franchi.co.uk ( Antonio Franchi ) as I would like to discuss this issue with you further.

Kind regards

Antonio Franchi

Bewertet mit 5 von 5 Sternen

Franchi advised and supplied the best tools

Popped into Franchi and was looked after amazingly by Joe. All the right specialist drill bits supplied!

16. Mai 2024
Bewertung ohne vorherige Einladung
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Antwort von Franchi plc

Good Morning Andy, Thank you for taking the time to leave us a 5* review! We am delighted to hear how happy you are with the service that Joe from our Tool counter gave you. Our customer experience is so important to us and your feedback is very much appreciated. Have a lovely day. Kindest regards, The Franchi Team

Bewertet mit 5 von 5 Sternen

Excellent service from Michael

Excellent service from Michael at the key cutting counter. Fitted a new tail bar for free for a lock I bought a number of years ago. Highly recommend.

25. April 2024
Bewertung ohne vorherige Einladung
Franchi plc-Logo

Antwort von Franchi plc

Good Afternoon Sean, Thank you for taking the time to leave us a 5* review! We am delighted to hear how happy you are with the service that Michael from our key cutting counter provided. Our customer experience is so important to us and your feedback is very much appreciated. You know where we are should you ever need us again. Have a lovely day. Kindest regards, The Franchi Team

Bewertet mit 5 von 5 Sternen

Good straight honest professional…

Good straight honest professional advice and service 13+ year old front door lock mechanism all good and fitted back in place after some struggle especially with these locks and working as it should, unlike the so called professional locksmith that very late evening when there was a problem saying that it needed replacing which wasn't the case locksmith wasn't interested in doing a proper assessment with the front door lock mechanism only interested in one thing a new front door lock. All I can say is don't assume, now that I know lesson learned. Franchi thanks for your help much appreciated.......

23. April 2024
Bewertung ohne vorherige Einladung
Franchi plc-Logo

Antwort von Franchi plc

Good Afternoon Darren,

Thank you for taking the time to leave us a 5* review!

We am delighted to hear that you are happy with our locksmith service that you have recently received from us, our customer experience is so important to us and your feedback is very much appreciated.

We look forward to assisting you again in the future.

Have a lovely day.

Kindest regards,

The Franchi Team

Bewertet mit 5 von 5 Sternen

Michael from the workshop fixed a lock…

Michael from the workshop fixed a lock for me that I thought I’d need to replace. So kind, refused payment . Such a good start to the day. I always have great experiences with this shop. Old school, knowledgeable and always go out of their way to be helpful.

23. April 2024
Bewertung ohne vorherige Einladung
Franchi plc-Logo

Antwort von Franchi plc

Good Afternoon Charles, Thank you for taking the time to leave us a 5* review! We am delighted to hear how happy you are with the service that Michael from our key cutting counter provided. Our customer experience is so important to us and your feedback is very much appreciated. You know where we are should you ever need us again. Have a lovely day. Kindest regards, The Franchi Team

Bewertet mit 5 von 5 Sternen

Simply the best

Been going to Franchi's for many years, my parents also used to use them, went there today with a very difficult problem in need of emergency specialist help, which Michael took care brilliantly, really saved the day. The prices here are far too low for the quality of work they provide.

19. April 2024
Bewertung ohne vorherige Einladung
Franchi plc-Logo

Antwort von Franchi plc

Good Morning Johnny,
Thank you for taking the time to leave us a 5* review! We am delighted to hear how happy you are with the service that Michael from our key cutting counter provided. Our customer experience is so important to us and your feedback is very much appreciated. You know where we are should you ever need us again. Have a lovely day. Kindest regards, The Franchi Team

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