Frank & Pig Bewertungen 

We are thrilled with our reclaimed oak table. It fits perfectly in our kitchen and is a real centrepiece. The customer service has been fantastic too - really prompt and helpful. Would definitely rate Frank and Pig!

From initial enquiry to installation, the process of buying the log store was excellent. The log store is more robust than others I had looked at and the quality of finish is second to none.

The team were great, from organising a date, communicating timings the day before, installing the handmade Jeanie Log Store and its slate roof on site (thanks Joe great job - perfect). Which looks very well made and is of a lovely quality. Absolutely recommend the team.

We got a Frank and Pig 6"4 farmhouse table and we absolutely love it! Solid and beautifully made, and 5* delivery service! We also then added a Frank and Pig bench to help seat our growing family and it's a fight over who gets to sit on it! Would definitely order from them again, thank you!

Our experience with Frank & Pig (Flexton Associates Ltd) was extremely disappointing. We paid £800 upfront for a bespoke log store, but during installation a visible gap was left at the rear and side where it sits against the fence, and the unit was unstable and wobbled. The installer arrived late and unprepared, without spare wood or appropriate tools to allow for any on-site allowances or even minor adaptations, and relied on my husband to help carry and position the log store. We had to supply a piece of wood ourselves to stabilise it, as the installer had none, and without it the installation would have been unsafe. While this reduced the wobble and partially closed the gap, it remained visible, mismatched, and unsightly.

Initially, Nichola acknowledged the issue, stating, “I do appreciate how small details like this can stand out.” She suggested either disguising the gap with planting or arranging for the installer to return for a nominal fee when next in the area. We agreed to the installer returning for the nominal fee. However, within 72 hours she reversed this position, focusing solely on the cosmetic nature of the gap and referring to the wood we supplied as a “cosmetic, non-contractual” addition that “falls outside the agreed specification.” This ignored the fact that the wood was required for the safety and stability of the log store. Calls were deliberately ignored, and emails became cold, unhelpful, and obstructive. She suggested we hire another tradesman at our own expense, yet refused to provide details of the wood used, stating, “As the timber is supplied through our trade channels, we do not provide supplier links or sourcing details.”

Despite their website promoting a kind, collaborative, customer-focused service, this was not our experience. Once an issue emerged, Nichola became defensive, hostile, unresponsive, and obstructive, causing significant and unnecessary stress. We were not seeking perfection — only that the gap be reasonably improved using consistent materials.

Frank & Pig insisted on 100% upfront payment and, when a problem arose, refused to assist, using every excuse possible to avoid arranging for the installer to return — even at our expense — leaving us with no option other than considering issuing a claim against them.

Sadly, we cannot recommend Frank & Pig and advise others to proceed with caution. Whilst I am loath to say it, Nichola’s initial friendly approach proved misleading and insincere. We have retained all correspondence to support the facts stated in this review, including her email to us today confirming, “We will be keeping communication in writing and will not be discussing this by telephone.”

Update following reply:

Thank you for your response. However, it does not address the central issue we raised.

The additional timber was not requested purely to reduce a visible gap; it was required to stabilise the log store, which was unstable and unsafe without it. This was evident on the day of installation, and without that intervention the unit would have remained insecure.

The suggestion that this was a “site-specific condition that was not evident in advance” is not accepted. Photographs of the intended location were provided to you in advance of manufacture and installation, and these clearly showed the wall and fence arrangement. It was not reasonable to rely on us to supply additional timber to stabilise the log store. Any temporary solution on the day should have been treated as that, until a return visit could be arranged.

Reframing this as a cosmetic matter does not reflect what occurred. We were not seeking refinement or perfection — only a safe and reasonably finished installation using consistent materials.

Unfortunately, once the issue was raised, communication became increasingly rigid and defensive, and no practical solution was upheld despite being initially offered, even at our expense. This experience is why we cannot recommend Frank & Pig and why we would advise customers to avoid, and go straight to the manufacturer directly. Frank & Pig won’t tell you that they don’t make the log stores but that they are made by a company in Staffordshire! We only found out after. In the spirit of being fair and transparent you would expect them to volunteer this to their customers.

Based on our experience, Frank & Pig show no interest in their customers or in building a relational, customer-focused service, but instead operate in a purely transactional manner. Frank & Pig say they aim to be fair and transparent but our experience involved withdrawn offers, avoided phone calls, refusal to provide details of the timber used, follow through on solutions proposed, and a petty approach to what could have been straightforward to resolve.

Frank and Pig performed excellently in my first online purchase from this company. The Anglepoise lamp I purchased at a very reasonable price arrived promptly and the fragile lamp was packed with a lot of protective packing to avoid damage by the courier. I am very pleased with the company and will not hesitate to purchase again.

Lovely product, excellent value for money in the sale, very quick dispatch and delivery.

Absolutely love our new table and the whole experience with the purchase of it with Nicky, you can tell a lot of love goes into making these tables and far better than buying from a big retailer.

I had a table delivered July 3rd of 2023 and everything was okay when I got it, EXCEPT there was glue on the top of the table and I just thought they had forgot to sand the table down after applying it. However the glue has come off revealing a large cut in the wood that goes along the grain making a thin piece of wood flap on the top of the table.

I reached out to them because they clearly had some incident while making the table to the pin there they PUT CLEAR GLUE ON IT. Also, on one side of the table the wood is coming apart from where the wood timber was glued together. After showing them these pictures they claim it’s because I haven’t been properly moisturizing the wood table! That’s what caused the slice in top covered in glue apparently! 🙄 and they said the seam where it’s coming apart is split wood, and not the seam where the board are glued together! Laughable. They do not stand behind their products and if you have ANY ISSUES WHATSOEVER that are from their craftsmanship ie a cut on the table that they glue down, the. The glue comes off (should have never been there in the first place) you are out of luck and put the money to try and have someone repair this as they will NOT TAKE ANY ACCOUNTABILITY OR PROVIDE ANY HELP OTHET THAN TELLING YOU TO RUB SOME BEESWAX ON IT. Unreal.

They say it’s because I didn’t wax it in this time BUT I DID. I had a professional woodworker/furniture maker look at the table and they believe it’s because the wood was not left long enough for it to properly dry before using it for the table.

They’re excuse also doesn’t explain why there’s glue holding a flap when no received the table.

All I can say is what a fantastic job Frank and pig have done on our beautifulOak lidster table .we have received it today . It’s just what I always wanted . Nicky has been a dream to deal with . She answered all my questions and worries immediately . Trust me I had many . Nicky couldn’t be anymore helpful . If you are in doubt Because it’s on line please please don’t be . I’m delighted it will be in our family home for our life time . 10 out of 10 Nicky .

What a great company to deal with, from ordering to installation a seamless process with excellent customer service and communication. Would highly recommend.

We bought a little Tom and wood store which was installed today. It is really well made and the team who installed it brilliant.
Frank and Pig are an excellent company to deal with. Very good value and nice people to deal with. I highly recommend them and their products. Alan

Frank & Pig
Bought a ceramic jug, hand made and exactly as described. item arrive within a couple of days. Contacted their customers service prior purchasing for some questions, really great communications! Very happy and highly recommended.

Friendly informative discussion about our new table and chairs with no pressure to buy!
We did buy 😊

Excellent product and service

We have just received our beautiful Lidster 7ft table . Absolutely amazing . Every think and more . We were invited down to the workshop in Devon where we were greeted my Nicky and Nick who makes the tables . Warm and welcoming greeting . Exceptional service . Hand made and delivered . Would highly recommend

Great service and quick delivery. Item exactly as described. Thank you xx

Beautiful items of furniture and well made.

Great customer service. Lovely product. Thank you

Impressed with order good quality items look lovely in the kitchen. Delivery was on time, packaging of quality. Will definitely order again. Recommended product and service.