I’ve had a couple issues with my scooter. I contact Freeboy notify them about my one year manufacture warranty bang taken care of any question I had I got the answer. They guide you through your proc... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I was worried that it was going to take a long time to ship. I let them know that I use my scooter to make deliveries for a living, and needed the part asap. They were very understanding, got the part... Mehr ansehen
Very good site to buy electric scooters and bikes. Not only do the prices beat all other budget brands but I’ve now had 4 diffrent models and they have all exceeded my expectations customer service is... Mehr ansehen
Unternehmen hat geantwortet
Terrible customer support, bought a replacement rear motor for my j30 max and it's not working properly after 4 months and 30 emails later and they say its my controller that's not sending the correct... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Freeboy is an electric mobility brand focused on freedom, exploration, and high-performance riding experiences. We design electric scooters for commuters, outdoor riders, and modern explorers who want practical transportation with personality and excitement. （1）What We Offer: • Electric scooters for adults, folding electric scooters, and fast electric scooters • Popular models including Freeboy J11, Freeboy J15 Max, Freeboy electric scooter 1200W, and H8 electric scooter • Performance-focused riding with strong motors, durable construction, and comfortable handling • Reliable commuting and adventure-ready electric scooters designed for everyday use （2）Why Riders Choose Freeboy: • Many customers searching for a Freeboy electric scooter want a balance of speed, comfort, portability, and reliability • Riders looking for the fastest electric scooter, electric scooter 40mph, or electric scooters for adults fast enough for commuting and outdoor riding often discover our products • We focus on ride quality, braking performance, stability, and pneumatic tire scooter comfort for smoother everyday riding experiences （3) Customer Service & Support: • Dedicated customer service team for pre-sale and after-sales support • Most products include free shipping • One-year warranty support for eligible products • Repair assistance and replacement part support available • Customers can contact us anytime with setup, maintenance, or riding questions • Active social media channels and rider community for sharing experiences and feedback (4) Our Vision: Freeboy is built for people who value independence, curiosity, and authentic experiences. We believe electric scooters should do more than move people from place to place — they should help riders explore more, travel freely, and enjoy the journey in their own way.
Kontaktinformationen
1312 17th St, 80202, Denver, Vereinigte Staaten
- 9363513169
- contact@freeboy.co
- freeboystore.com
3,7
Akzeptabel
25 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Replacement part
I had a question about getting the right part replacement, and Hanks in Customer Support was quick to reply and very helpful, providing me with the specific link for purchase.
11. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Freeboystore.com
Thank you so much for sharing your experience! 😊 We’re delighted to hear that Hanks was able to assist you promptly and provide the correct replacement part link. Your satisfaction means a lot to us, and we’ll be sure to share your kind words with Hanks.
Thank you for choosing FREEBOY. We’re always here to help whenever you need us!
Freeboy, calm, cool, and collected
I’ve had a couple issues with my scooter. I contact Freeboy notify them about my one year manufacture warranty bang taken care of any question I had I got the answer. They guide you through your process if you got a question or something like that I don’t know how to do something they send you a video how to do it. You got a question about when your parts gonna be there. They promptly give you the tracking number they’ve taken care of my every problem every time thank you free boy I’ve been recommending you to everybody and I will continue to do so.DONE RITE on TikTok look me up I’m also gonna post a review video on TikTok as soon as the park gets here. also, before I end this, I want everyone to know they understand when you’re trying to deal with an issue with warranty work. It could be very stressful at times. They have a very calm demeanor has been my experience. They will step you through. explain the process, even when you’re ready to throw in the towel he talked me down off the ledge metaphorically thanks again Freeboy you guys rock
12. September 2026
Bewertung ohne vorherige Einladung
Antwort von Freeboystore.com
Thank you so much for your kind words and for continuing to support and recommend FREEBOY! ❤️
We understand that dealing with warranty issues can sometimes be stressful, and we’re really glad our team could guide you through the process, answer your questions, and provide the support you needed. Your patience and trust mean a lot to us.
Absolutely incredible service by the…
Absolutely incredible service by the Freeboy team. Our order was delayed and we were helped so much!
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Freeboystore.com
Thank you so much for your kind words! ❤️ We’re sorry your order was delayed, but we’re delighted to hear that our team was able to help and make the experience a little easier for you.
Antwort von Freeboystore.com
We’re sorry that the delivery took longer than expected. We understand how frustrating waiting for an order can be, and we sincerely apologize for the inconvenience. Thank you for your patience and understanding. We’ll continue working to improve our delivery experience.
I did find my parts somewhat easy but…
I did find my parts somewhat easy but shipping is taking forever and my boys are not going to have their scooters for the camping trip. We ordered parts 2 weeks ago
22. September 2026
Antwort von Freeboystore.com
Thank you for your feedback. We’re glad you were able to find the parts you needed, but we’re truly sorry that the shipping delay has affected your plans. We understand how disappointing it is that your boys may not have their scooters ready for the camping trip. We sincerely apologize for the inconvenience and appreciate your patience. We’ll keep working to improve our shipping experience.
Antwort von Freeboystore.com
We’re very sorry that you haven’t received your scooter yet. We understand how frustrating and disappointing this must be. Please contact our customer support team with your order number so we can check the shipping status and help you resolve this as soon as possible.
They helped me with my issue until it…
They helped me with my issue until it was resolved which took a long time. They provided a great solution in the end.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Freeboystore.com
Thank you for your patience and understanding! We’re sorry that resolving the issue took longer than expected, but we’re glad we could find a satisfactory solution for you in the end. Your trust means a lot to us, and we’ll continue doing our best to provide helpful and reliable customer support. Thank you for choosing FREEBOY! ❤️
First time user
I was worried that it was going to take a long time to ship. I let them know that I use my scooter to make deliveries for a living, and needed the part asap. They were very understanding, got the part shipped in the minimum time that was promised. I really appreciate that. I will definitely get any parts needed in the future from Freeboy's online store.
23. September 2026
Bewertung ohne vorherige Einladung
Good service and support to help u
Good service and support to help u, good quality im happy with it 🤍.
22. September 2026
Bewertung ohne vorherige Einladung
A Solid Scooter for the Price
I’ve ridden my Freeboy J11 Max electric scooter for around 670 km so far, and I’m very satisfied with it. I haven’t had any major problems, and the scooter feels robust and well-built. So far, everything works as it should.
The only issue I’ve noticed is with the electronics. The lights occasionally don’t work as they should, but it’s a minor issue and doesn’t bother me too much.
Overall, I’m very happy with the scooter, especially considering its relatively low price. It has performed well so far, and I hope it continues to do so.
EDIT: About 3 months it worked pretty good, except for the light problem. Now it’s just totally worthless. DO NOT BUY THIS ONE! It’s not worth the money, even though it’s pretty cheap. You’ll get a much, much better scooter for the same price.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Freeboystore.com
We’re very sorry to hear that your experience with the J11 Max has changed, and we sincerely apologize for the frustration this has caused. We appreciate you sharing both your initial experience and your recent concerns.
We’d really like the opportunity to understand what went wrong and help you find a solution. Please contact our customer support team with details of the current issue so we can look into it and assist you further.
Your feedback is important to us, and we hope we can regain your trust.
Great experience
Honestly just wanted to stop paying for cabs back and forth from work so if u don’t have a car and wanna buy one this will definitely help
18. September 2026
Bewertung ohne vorherige Einladung
Terrible customer support
Terrible customer support, bought a replacement rear motor for my j30 max and it's not working properly after 4 months and 30 emails later and they say its my controller that's not sending the correct signals but I put my son's motor on it and it works fine.avoid as when you have a problem they won't fix it and won't even send a return address to sent the motor to have it inspected.rubbish company that won't get another penny out of me.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Freeboystore.com
We’re truly sorry to hear about your experience and understand your frustration after so many emails and such a long wait for a resolution. This is certainly not the level of support we want our customers to receive.
We take your concerns about the replacement motor and the inspection process seriously. We’d appreciate another opportunity to review your case and work toward a fair solution. Please contact our support team with your order details so we can look into this further.
We sincerely apologize for the inconvenience and disappointment caused.
Customer service was very helpful
Customer service was very quick and helpful with solving an issue, definitely satisfied with their response time
9. September 2026
Bewertung ohne vorherige Einladung
After buying a freeboy y66 It arrived…
After buying a freeboy y66 It arrived with a broken throttle wiring harness, it's been three weeks and I still have got no help. Haven't got to ride my bike once. Watch out
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Freeboystore.com
We’re very sorry that your Y66 arrived with a damaged throttle wiring harness and that you’ve been waiting three weeks without a solution. We understand how disappointing it is not to have been able to ride your bike at all.
This is not the experience we want our customers to have. We’d like the opportunity to look into your case and help resolve the issue as soon as possible. Please contact our customer support team with your order details so we can follow up.
We sincerely apologize for the inconvenience and appreciate the chance to make things right.
Never received my order and customer…
Never received my order and customer service is horrible so they cant even re send it smh
24. Juni 2026
Antwort von Freeboystore.com
Dear Customer, I'm really sorry for the trouble. It turns out the delivery failed because the phone number on file didn't match, so the package was returned to the carrier's warehouse. We've now provided them with your correct number, and they'll be reshipping the order from there.
Their warehouse needs a few business days to process this before it ships out again, and I'll send you the new tracking number as soon as it's available.
Thank you for your patience!
This scooter is HOT!! You'll get a lot of "looky-loos" !
The i scooter is amazing in itself! It is well built, lots of lights, bells and whistles! It is extremely fast!!
We have yet to get past #2 speed setting.
The people that I dealt with at the warehouse were super nice and easy to deal with.
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Freeboystore.com
Thank you so much for this wonderful feedback! We're thrilled to hear you're loving the Freeboy scooter's speed, lights, and overall build — and it's great to know our warehouse team took good care of you too.
Enjoy the ride, and don't hesitate to reach out if you ever need anything!
After sale services and the prompt reply
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Freeboystore.com
Thanks for taking the time to leave this — quick response times are something we specifically train our support team on, so it's great to hear it came through on your end. If anything else comes up down the road, we're just an email away.
great customer service
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Freeboystore.com
Really appreciate this! We'll pass it along to the team — moments like this are exactly why we keep investing in customer support rather than treating it as an afterthought. Enjoy the ride!
EXCELLENT CUSTOMER SUPPORT SERVICE
EXCELLENT CUSTOMER SUPPORT SERVICE
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Freeboystore.com
Thank you for the kind words (and the caps lock energy — we love it 😄). Our support team works hard to make sure every issue gets solved, not just acknowledged, so this means a lot.
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