Food arrived frozen. All the chicken dishes tasted the same regardless of recipes. Garlic tasted raw and overpowering. Beef patty dry and unseasoned. Overall really bad food. They filter negative com... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The food is clean, nourishing, solid portions, and I never feel like I've over/under eaten. The variety of choices is great and I can always get a mixture of meats, fish, veggies, and any vegan option... Mehr ansehen
Unternehmen hat geantwortet
Last week I was scheduled to receive my 1st FNL delivery which unfortunately, was delayed due to weather. I reached out to Fresh N Lean’s customer support & they were extremely helpful! While I wasn’t... Mehr ansehen
Unternehmen hat geantwortet
We really enjoy the food. Lots of choices for every type of protein, spice level, carb level. Clear ingredient and nutrition labeling enable you to actively choose what you like and need for your di... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Fresh n' Lean delivers organic, fresh, and chef-prepared meals that are convenient and ready to eat.
Kontaktinformationen
333 N. Euclid Way, 92801, Anaheim, Vereinigte Staaten
- (888) 420-4080
- hello@freshnlean.com
- freshnlean.com
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
More vegan option needed…
As a vegan I was excited that they had options. However once I signed up I found that they had very few vegan options (4-7) for lunch and dinner. Most of meals had mushrooms in them, which I do not eat. I did switch my plan to add breakfast which allowed me to have more options. The taste of the food has been 3.5. My last box delivered was opened and carelessly taped closed.

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Most of the dishes were good but some…
Most of the dishes were good but some of the dishes have a sour taste that I didn’t like.

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Antwort von Fresh N' Lean
my orders are usually late
my orders are usually late, and it shows in the texture. I have actually ate less than half of what has been sent.

Antwort von Fresh N' Lean
Stop substituting meals
The food we're received that was 'ordered' was great. What is NOT great is Fresh N'Lean substituting our order with different food... that we don't want. Since starting with FnL, we have received 3 shipments, 10 meals each. In each and every shipment there have been at least 1 and in some cases 3 meals that we ordered that were missing... and instead you just sent us something that we don't really like. So we tried the meals you substituted...we didn't like them.. and ended up throwing them away. We are hoping that this ends soon or we will have to cancel the subscription. It would be better if you are out of stock or something... to ship us two of something we like instead of assuming we like something else.

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Best I’ve ever had!!
Food is the best delivery service I’ve ever had. The customer service is amazing!! There’s no reason. It to try it. They will stand behind you 100%!!

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I’m trying the vegetarian meals and all…
I’m trying the vegetarian meals and all of them taste wonderful, except the tofu eggs don’t heat up very well in the microwave.

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The food tends to be quite watery and…
The food tends to be quite watery and the vegetables are cooked more than I like. The sirloin in the Sirloin and Potatoes is like shoe leather, which is sad because it's one of the few meals that doesn't contain sweet potatoes

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The Meantime tasty and made attractive…
The Meantime are tasty and made attractive and easy to prepare to eat.

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Queen B 2 Thumbs Up
Queen B was quick, friendly and helpful.

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Quick and fair response to my request

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Finally, mostly organic ready to eat meals!
Great, healthy food. Finally, a mostly organic, ready to eat delivery service!!
Great service as well. ... Just the website is a small issue. I hope they can fix it so we can see all ingredients on each meal AS you order it.

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Food was some of the blandest I've ever…
Food was some of the blandest I've ever had.

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Tranformative experience
So, I've been a customer for almost 6 months. I'm of the opinion that if and when things go wrong, the measure of a great company is how they repair and turn a negative customer experience around. That said, there were a couple of errors made in my weekly food order, however one person stands above Board n truly transforming a unpleasant experience to one that made me a more reliable customer. Karen B is that person at fresh and lean who has given white glove, bespoke top tier 5 star customer service. This is to say, the service is excellent. And the food... It is delicious and really and truly fresh and healthy. You never feel bloated yet it is always filing. If you have a busy schedule, it's so nice to come home and just warm the food up! Some meals can be on the spicy side but just make sure you indicate your palette preferences in your profile. The general Customer service email can sometime take a couple of days to respond, but they are improving and it is a family company, which means alot to me: not a big corporation. If you want to support a family company with 5 star food and 5 star service go with Fesh and lean.

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Tasty food but your order is wrong way too often
The food is tasty and the meals always arrive well packaged and cold. The customer service is great but unfortunately I need to contact them way too often. If you are following a specific dietary protocol, Fresh and Lean can be challenging as you will commonly receive meals not in your plan. They no longer label the meals as “Keto” or Whole30” or “Mediterranean Diet”. So you will need to read every food label and contact customer service with the number of meals that are not correct.

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I’m only giving three stars because…
I’m only giving three stars because it’s very difficult to get a hold of anybody at your company and when I email I don’t always get a response back in fact I’m still waiting for a response from an email I sent three or four days ago. The food is OK but I wish the customer service was a little Better.

Antwort von Fresh N' Lean
Fresh n' Lean does not listen to Feedback
I don't understand why none of my feedback is taken into account. I have provided multiple feedbacks on the quality and taste of food.
For example when you pick "Spicy" on the dash board menu, you food is delivered as "No Spice". And is completely bland. The taste is so awful I have had to throw the food I get and cook myself. I have been doing this for over 4 weeks now, your teams either don't read the reviews or just ignore the feedback. I'm about to cancel your service.

Antwort von Fresh N' Lean

Antwort von Fresh N' Lean
So funktioniert Trustpilot
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