Fresh N' Lean Bewertungen 

5 330
•
TrustScore 4 von 5

3,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Food arrived frozen. All the chicken dishes tasted the same regardless of recipes. Garlic tasted raw and overpowering. Beef patty dry and unseasoned. Overall really bad food. They filter negative com... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The food is clean, nourishing, solid portions, and I never feel like I've over/under eaten. The variety of choices is great and I can always get a mixture of meats, fish, veggies, and any vegan option... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Last week I was scheduled to receive my 1st FNL delivery which unfortunately, was delayed due to weather. I reached out to Fresh N Lean’s customer support & they were extremely helpful! While I wasn’t... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

We really enjoy the food. Lots of choices for every type of protein, spice level, carb level. Clear ingredient and nutrition labeling enable you to actively choose what you like and need for your di... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Online-Bestellservice
  2. auch in
  3. Lebensmittelanbieter

Vom Unternehmen geschrieben

Fresh n' Lean delivers organic, fresh, and chef-prepared meals that are convenient and ready to eat.


Kontaktinformationen

3,8

Gut

TrustScore 4 von 5

5330 Bewertungen

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Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3,8

Alle Bewertungen

(5 330)

1 Bewertung in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 3 von 5 Sternen

More vegan option needed…

As a vegan I was excited that they had options. However once I signed up I found that they had very few vegan options (4-7) for lunch and dinner. Most of meals had mushrooms in them, which I do not eat. I did switch my plan to add breakfast which allowed me to have more options. The taste of the food has been 3.5. My last box delivered was opened and carelessly taped closed.

6. Februar 2024
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Antwort von Fresh N' Lean

Hi Leah. Thank you for giving us this feedback, we truly appreciate it as it allows us the opportunity to work on improving the experience for the future. I'm very sorry to hear there were few options available, we strive to give variety and are continually working on improving the menu options. I'll be sure to pass this feedback along to our teams.

Sincerely,
Des

Bewertet mit 4 von 5 Sternen

Most of the dishes were good but some…

Most of the dishes were good but some of the dishes have a sour taste that I didn’t like.

7. Februar 2024
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Antwort von Fresh N' Lean

Hi Norelda. I'm happy to hear most of the meals were enjoyed! I'll be sure to pass this information along to our team about the sour taste.

Bewertet mit 4 von 5 Sternen

Fast & Easy

Easy to prepare. Fast. No guess work. Good taste for most meals.

7. Februar 2024
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Antwort von Fresh N' Lean

Hi Dave. Amazing! Glad you are enjoying the service! :)

Bewertet mit 1 von 5 Sternen

my orders are usually late

my orders are usually late, and it shows in the texture. I have actually ate less than half of what has been sent.

6. Februar 2024
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Antwort von Fresh N' Lean

Hi Richard. I'm sorry to hear there have been issues with your deliveries, we did recently have some delays due to weather conditions and I'm very sorry you got caught in that. I'll be sending over an email from customersuccess@freshnlean.com to further assist and see if there is anything more I can do on my side to help get this rectified.

Sincerely,
Des

Bewertet mit 3 von 5 Sternen

Stop substituting meals

The food we're received that was 'ordered' was great. What is NOT great is Fresh N'Lean substituting our order with different food... that we don't want. Since starting with FnL, we have received 3 shipments, 10 meals each. In each and every shipment there have been at least 1 and in some cases 3 meals that we ordered that were missing... and instead you just sent us something that we don't really like. So we tried the meals you substituted...we didn't like them.. and ended up throwing them away. We are hoping that this ends soon or we will have to cancel the subscription. It would be better if you are out of stock or something... to ship us two of something we like instead of assuming we like something else.

6. Februar 2024
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Antwort von Fresh N' Lean

Hi Rick. This is very frustrating to hear and I'm sorry that has been the experience. I'd like to escalate this information and take a deeper dive on my side to ensure we make this right for you. I will send you an email to further assist from customersuccess@freshnlean.com, so please keep an eye out.

Sincerely,
Des

Bewertet mit 5 von 5 Sternen

Best I’ve ever had!!

Food is the best delivery service I’ve ever had. The customer service is amazing!! There’s no reason. It to try it. They will stand behind you 100%!!

6. Februar 2024
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Antwort von Fresh N' Lean

Hi Carrie. This is great to hear! We greatly appreciate your support! :)

Bewertet mit 4 von 5 Sternen

I’m trying the vegetarian meals and all…

I’m trying the vegetarian meals and all of them taste wonderful, except the tofu eggs don’t heat up very well in the microwave.

6. Februar 2024
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Antwort von Fresh N' Lean

Hi Allison. I'm glad to hear you've enjoyed most of the meals so far! Thank you for this feedback, I'll be sure to get this over to our team.

Bewertet mit 3 von 5 Sternen

The food tends to be quite watery and…

The food tends to be quite watery and the vegetables are cooked more than I like. The sirloin in the Sirloin and Potatoes is like shoe leather, which is sad because it's one of the few meals that doesn't contain sweet potatoes

6. Februar 2024
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Antwort von Fresh N' Lean

Hi Banjolina. Yikes, this is not the level of healthy eating we aim to produce with our meals. Thank you so much for taking the time to give us this specific feedback, I'll be happy to pass it along to the team to investigate what might've happened with the texture on the sirloin. I hope the following delivery is improved but please feel free to reach out to me directly at customersuccess@freshnlean.com if you have any issues.

Sincerely,
Des

Bewertet mit 5 von 5 Sternen

Queen B 2 Thumbs Up

Queen B was quick, friendly and helpful.

4. Februar 2024
Bewertung ohne vorherige Einladung
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Antwort von Fresh N' Lean

Hi Judith. Amazing! I'll be sure to get this passed along to Queen. :)

Bewertet mit 5 von 5 Sternen

Finally, mostly organic ready to eat meals!

Great, healthy food. Finally, a mostly organic, ready to eat delivery service!!
Great service as well. ... Just the website is a small issue. I hope they can fix it so we can see all ingredients on each meal AS you order it.

30. Jänner 2024
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Antwort von Fresh N' Lean

Hi Christina. I'm happy to hear you are enjoying the meals and service. We strive to help fuel the body with healthy ingredients. Our team is working to improve our website to make it as easy as possible by providing as much detail as we can. Thank you for giving us the chance to work on those improvements. :)

Bewertet mit 1 von 5 Sternen

Food was some of the blandest I've ever…

Food was some of the blandest I've ever had.

26. Jänner 2024
Bewertung ohne vorherige Einladung
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Antwort von Fresh N' Lean

Hi JD. I'm saddened to hear you had this experience with our meals, we are always working to improve the variety and taste. I would love to gather more information on the meals you had to pass along this feedback to our team. I am going to send an email to further assist and gather this information, please keep an eye out for an email coming from customersuccess@freshnlean.com.

Sincerely,
Des

Bewertet mit 5 von 5 Sternen

Tranformative experience

So, I've been a customer for almost 6 months. I'm of the opinion that if and when things go wrong, the measure of a great company is how they repair and turn a negative customer experience around. That said, there were a couple of errors made in my weekly food order, however one person stands above Board n truly transforming a unpleasant experience to one that made me a more reliable customer. Karen B is that person at fresh and lean who has given white glove, bespoke top tier 5 star customer service. This is to say, the service is excellent. And the food... It is delicious and really and truly fresh and healthy. You never feel bloated yet it is always filing. If you have a busy schedule, it's so nice to come home and just warm the food up! Some meals can be on the spicy side but just make sure you indicate your palette preferences in your profile. The general Customer service email can sometime take a couple of days to respond, but they are improving and it is a family company, which means alot to me: not a big corporation. If you want to support a family company with 5 star food and 5 star service go with Fesh and lean.

30. Jänner 2024
Bewertung ohne vorherige Einladung
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Antwort von Fresh N' Lean

Hi Roy. This is amazing to hear! I will be sure to pass this along to Karen. We greatly appreciate your time and supporting our company. :)

Bewertet mit 3 von 5 Sternen

Tasty food but your order is wrong way too often

The food is tasty and the meals always arrive well packaged and cold. The customer service is great but unfortunately I need to contact them way too often. If you are following a specific dietary protocol, Fresh and Lean can be challenging as you will commonly receive meals not in your plan. They no longer label the meals as “Keto” or Whole30” or “Mediterranean Diet”. So you will need to read every food label and contact customer service with the number of meals that are not correct.

29. Jänner 2024
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Antwort von Fresh N' Lean

Hi Shaun. I'm glad to hear you are enjoying the food and delivery has been good. I'm saddened to hear of the experience in the meals you are receiving not being correct, that is very frustrating and goes against what we strive for. I'd like to take a deeper dive into your account to see if there is something further I can do to assist in getting this corrected for you. Please keep an eye out for an email coming from customersuccess@freshnlean.com so I can further assist.

Sincerely,
Des

Bewertet mit 3 von 5 Sternen

I’m only giving three stars because…

I’m only giving three stars because it’s very difficult to get a hold of anybody at your company and when I email I don’t always get a response back in fact I’m still waiting for a response from an email I sent three or four days ago. The food is OK but I wish the customer service was a little Better.

30. Jänner 2024
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Antwort von Fresh N' Lean

Hi Deedra. I understand the frustration of delays in communication and I'm very sorry you got caught in that. Due to recent weather conditions, it has caused for a large influx of communications and our team is working diligently to get back to each request. I am going to take a deeper look into your account and the communications sent in, I'll be sending an email over from customersuccess@freshnlean.com for me to further assist.

Sincerely,
Des

Bewertet mit 5 von 5 Sternen

Great food

Great food. Easy to manipulate order.

25. Jänner 2024
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Antwort von Fresh N' Lean

Hi Derek. Good to hear! Enjoy! :)

Bewertet mit 2 von 5 Sternen

Fresh n' Lean does not listen to Feedback

I don't understand why none of my feedback is taken into account. I have provided multiple feedbacks on the quality and taste of food.
For example when you pick "Spicy" on the dash board menu, you food is delivered as "No Spice". And is completely bland. The taste is so awful I have had to throw the food I get and cook myself. I have been doing this for over 4 weeks now, your teams either don't read the reviews or just ignore the feedback. I'm about to cancel your service.

30. Jänner 2024
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Antwort von Fresh N' Lean

Hi Jay. I'm sorry to hear you are unhappy with the quality and taste, I can assure you that our menu team does take all feedback into account and will work to reform or remove a dish that is rated as such. This does take some time to be able to see it reflected in deliveries but I completely understand the frustration. With our spice level on our dashboard, that is specifically for spicy foods but we always include seasonings on all dishes. I want to be sure you have some follow-up when your feedback is given to our team so I will be sending over an email to further assist, please keep an eye out for that email coming from customersuccess@freshnlean.com.

Sincerely,
Des

Bewertet mit 5 von 5 Sternen

The quality of the food

The quality of the food, superior packaging, easy to cook

30. Jänner 2024
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Antwort von Fresh N' Lean

Hi Bob. Happy to hear you are enjoying the service! :)

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