Freya London 

I bought 2 dresses, 1 arrived made of very inferior material, 2nd didn't appear. Freya London did not want to give refund on the dress I received and so I opened a dispute with my bank. Freya London told me if I withdrew the dispute they would send a refund. I withdrew and have heard nothing from Freya London since. Thieves, keep well away

Absolutely sreer clear, save your money because they are eager to take it off you with their subscription rubbish, I thought I was just subscribing for those annoying but free emails. Products not worth money either, I guess that's why they snare you with subscription because they know they won't get anymore orders. Nasty.

DO NOT BUY FROM THIS COMPANY! It offers 30 day money back guarantee so I ordered boots, the quality is appalling. I had to pay the shipping to China to return which Freya London said it would reimburse. The parcel was't collected from customs by the company so its been retruned to me. The customer service via email seemed legit. Do not be fooled like I was!

Do not touch this company . Boots arrived did not fit sent back and did everything requested and still they will not give me my refund .

I put one star because I have to put something. This is a scam brand, the items are made in china and made of a terrible quality, looks like a school project not at all what it looks like. They say you can return but return is to China and is not even deliverable. Avoid and tell everyone about it

Total con. Avoid. Items arrived from China and of poor quality and tiny. Tried to return and paid money to return to China. When the items arrived at Customs in China they ignored it so now items back to me. I keep on emailing asking for a refund. Do not order from them.

I bought an item from them ( trech coat)is not ad a picture at all I sent it back since 3 months but I didn't receive any refund I keep sending them emails but without any further info

Poor quality and very poor customer service.

Received what I believed was a size 7 boot. More like a child's size 5. After several e mails to and fro they offered me £12 refund after paying £45. Total scam company. PLEASE DO NOT USE THIS SITE.
WHO WOULD SEND AN ITEM BACK TO A MANUFACTURER IN ASIA?
THE COMPANY SHOULD BE CLOSED DOWN.

Purchased a pair of boots, however were too small. Initially the company communicated well via email and replaced boots; however after continuing to send incorrect size I eventually agreed with Freya to send boots back for full refund. Boots sent, receipt and tracking number provided however to date no refund and no further response to my enquiry emails.

Pity I had to give even 1 star. The name lulls you into thinking you've bought local, but the nearest an item gets to London is when it passes through customs on the way from Asia. The items you receive bear scant resemblance to the picture on the website, the website says about a 30day money back guarantee but they've no intention of honouring this and they obviously don't want the tatt back as when you contact them you end up haggling over how much they will refund (miserly 15% offered) and being bullied into accepting. This is obviously how they make their money. Have lodged a dispute via PayPal but not holding out hope, may have to clock this up to experience but it does leave a bad taste that these crooks think its OK to steal peoples hard earned money.

Only putting one star as no option for zero.
Total scam company - posing as UK based, but actually Chinese so all returns must be posted back to China before refund .
Dreadful quality

These crook fraudulant so called online shop has sent a totallly wrong item to me. As per their criminality policies, i sent back the item to their warehouse in China,
They never got the responsiblity of refunding me, or chasing the matter up.
I have hudreds of emails communicating with them begging them can you refund me! They never did. I lost the money on the item and 25 pounds on returning it!.
They dont have managers or any one being accountable . They are online frauds! . I wish i could read reviews before buying that

DO NOT ORDER ANYTHING. They will take EXTRA payments from you for items you haven't ordered. Even though I paid using PAYPAL my request for the funds has been refused because I did order one item. Item received is substandard and not the size I ordered. Multiple requests to return have been completely ignored. Reporting to Trading Standards. A complete SCAM.

Wish I had read reviews for this ‘so called’ company,it is completely bogus. The dress I ordered was a joke, it was returned but the ‘company’ seem to have not received it and as another customer said I was offered a partial refund if I would like to keep the item. I am still awaiting my full refund but not holing my breath!! I suspect they also sell under other titles on instagram such as Lily of London. STAY AWAY.

I would give 0 stars!
My order arrived not what i was expecting jo labels in clothes and smell of plastic.
I was told i could get a partial refund of 30-/. which i never got.
I am so outraged do do buy from these people!

I would award 0 stars if that was an option. I had the same experience as others; really poor quality of products and a shocking returns policy. The product was so badly finished but now I know their returns policy I understand why. Basically they’re banking on selling a purposely shoddy made product which they will still profit from because of their returns policy! Do not buy from this company!

No stars if I could. I wish I’d read the reviews before purchasing- basically appalling return policy. 30% of the money paid or you can spend £30 sending it back to China. A name like Freya London doesn’t suggest overseas shipping. Awful company. Avoid at all costs .

I bought boots and I was shocked by the quality when received the item. I asked for refund and got offered 15% and to keep an item, then I received this.
A) Receive a 30% refund on your purchase and keep the item.
B) Opt for a 60% gift card of your purchase value, which you can use for any future purchases while keeping the item.
C) Return the item to our warehouse in Asia at your own expense.

It is a scam. Don't buy anything there.

I agree with all the previous comments.
My order was cheap and nasty. After many emails asking to return the item I can see that it is impossible! I was offered 15% back which was an insult. DO NOT ORDER ANYTHING FROM THIS SITE.