Gates Automotive Bewertungen 

Disappointing Experience

I purchased a brand-new pick-up from Commercial Pick Up Harlow Gates Ford around four months ago, and the experience has been absolutely disgraceful.

Since purchasing the vehicle, I have experienced problem after problem, including issues with the gears not changing correctly and multiple warning lights and faults appearing. For a vehicle that is practically brand new and costs a significant amount of money, this is simply unacceptable.

After spending an excessive amount of time calling and chasing for over a month, I eventually managed to get the vehicle booked in. They then kept it for two weeks, only to replace the battery, assuring me that this would resolve the problem.

Within a week of getting the vehicle back, it failed to start and was showing further faults, with some of the original problems still present.

I have tried contacting Seth multiple times but received no answer or call back. I was left with no choice but to go to the dealership in person, only to be told that I would have to wait another month to get the vehicle booked in for repairs.

How is this acceptable when the vehicle is only four months old? I bought a brand-new vehicle expecting reliability, quality and proper customer service. Instead, I have been left with a vehicle that does not work as it should, repeated inconvenience, wasted time and absolutely no offer of compensation or meaningful resolution.

The lack of communication, the delays and the way this situation has been handled have been extremely disappointing. Even if they manage to repair the vehicle this time, it does not excuse the poor experience I have had so far.

I would seriously think twice before purchasing a commercial vehicle from this dealership. Spending a substantial amount of money on a brand-new pick-up should not result in months of problems, endless chasing and being left without a properly functioning vehicle.

I expected far better from Ford and this dealership. I would not recommend them based on my experience, and I want this matter taken seriously and properly resolved.

Do not buy a used diesel from this place Ford will not honour the warranty nor will they help

I had a fantastic experience part exchanging a car at the St Albans Dealership. I dealt with James Callow and he was knowledgable and helpful from the start making the whole process stress free and easy. I had part exchanged my old car and was home with my new car all within the space of a few hours!

Shocking aftercare!!! Brought a 2 year old puma from gates Braintree, had minor issues from 2weeks of ownership. Sent the car to Harlow on numerous occasions to rude customer service advisor. The workshop manager who changes his mind every time the car goes in. failed work, recalls due on the app (but apparently not applicable). Shoddy workmanship done at there Woodford prep centre before sale. Still awaiting a response to a complaint email I sent from 2 months ago, happy to take your money but shirk away from there responsibilities of upholding there warranty. The list goes on but pointless trying to speak to somebody about this as once the deal is done nobody cares

I had a really good experience with JAECOO Woodford, especially with Tyler, who was incredibly helpful throughout the whole process. Although there were some delays and it took a while for my car to finally arrive, Tyler was always supportive, approachable and willing to help whenever I had questions or concerns.

A big thank you to Tyler and the team at JAECOO Woodford for all their help. I’m really happy with my new JAECOO 7 and would definitely recommend giving them a visit.

My salesman was Tyler, he was friendly and accommodating from start to finish. Everything was ready on time as said. Would highly recommend

Amazing service, very polite and helpful

I recently purchased a jaecoo 7 from the gates Woodford
Very good customer service to satisfaction and briefly explained
Mr Razwan Ahmed really look after and very professional happy buyer

I just wonna say a big thanks to Tyler wink he is a top man is good at he’s job I would recommend going to see him if your looking for a good car and won’t a good advisor he’ll let u no what u get and what u don’t once again a big thanks to Tyler winks top man

Everything went very smoothly with no snags or issues
Tyler was very professional and explained every aspect of the transaction

Great service from the team at Jaecoo & Omoda. It was easy to place my order and I was kept up to date throughout. Collection day was also seem seamless and the staff were very helpful when setting up my new car. Would definitely recommend ⭐⭐⭐⭐⭐

Very smooth process with motability.
Clear and precise customer service, very helpful if you don't fully understand. Process was a breeze and Tyler was extremely helpful. Was surprised to get my car a month earlier.
Good team Great service.

Great service

Great customer service and overall experience!

I am very happy with my car and the service i got from your team, thank you again

Great service and very helpful team.

Excellent sales presentation from Tamzin. Test drive offered and accepted. Full description of vehicle features explained. Very happy with my first experience of dealing with Gates of Woodford.

We recently purchased our new OMODA 9 SHS-P Black Noble from Gates OMODA & JAECOO St Albans and wanted to share our experience with Scott Dowling, because his approach to customer service genuinely stood out.
From the very beginning, Scott was patient, responsive and straightforward with us. Before collection we exchanged well over sixty emails, with plenty of questions, changes and details to work through, and at no point did he make us feel like we were being difficult or wasting his time.
What impressed us most was that his support did not end once the car had been handed over.
Shortly after collection, an engine warning light appeared. Scott responded immediately, even though he was on his day off. He contacted his manager, arranged for the car to be seen by an OMODA specialist technician the same day and made sure the issue was dealt with quickly. He has also continued helping us with the OMODA app and the language settings, raising the relevant issues with the appropriate teams rather than simply passing us on elsewhere.
That level of aftercare says a lot.
Throughout the whole process Scott was professional, approachable and easy to deal with. He never came across as someone simply trying to sell a car and move on to the next customer. He listened, explained things clearly, followed through on what he promised and made the whole purchase feel much easier than it could have been.
We are very happy with the car, but equally happy that we chose to buy it through Scott.
If you are considering an OMODA or JAECOO from Gates St Albans, we would have no hesitation in recommending Scott Dowling.

Thank you again, Scott.

Arek & Magda

Excellent service from Ajay and Ryan when buying our new Jaecoo
Would not go anywhere else
Previously bought our Kuga from Ryan three years ago and due to the high level of service we returned to upgrade fully recommend

Tyler was great very helpful and made the process easy.