gemjoy.com Bewertungen 64

TrustScore 3.5 von 5

3,6

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I love the gem joy jewelry and experience! I bought a necklace for my grandchild several years ago and recently a bracelet for myself. Even years ago, it was made clear in the company’s description th... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

I have purchased several GemJoy items - a couple for me, a few as gifts. They are unique, pretty, and magical. People notice and comment when I’m wearing them, and then they are so surprised when... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Everything exactly as described. Nice packaging and prompt service too. I ordered one for my daughter, who absolutely loved it. Later on, I bought one for myself. I love that there’s no substitution f... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Definitely not what i thought i was getting. I even thought i did enough research but everything and every video I watched showed that once the braclet was on you you could get all of the things that... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Juweliergeschäft
  2. Geschäft für Modeaccessoires
  3. Juwelier
  4. Schmuckdesigner
  5. Schmuckhersteller

Vom Unternehmen geschrieben

GemJoy: Wear the Wonder. See the Magic. GemJoy is the pioneer of Augmented Reality (AR) Jewelry and accessories, designed to deliver immersive magic you can see, share, and hold. Hand-assembled in California, each piece serves as a 'Digital Gateway' to fantastical worlds. By using the GemJoy App as your 'Magic Lens,' you reveal hidden 3D stories—from fire-breathing dragons to ethereal fairies—that spark wonder across generations. Our proprietary optical gems are precision-engineered to bridge the gap between fine jewelry and cutting-edge tech. We believe in 'Magic without Risk,' which is why every order is backed by our 30-Day Happiness Guarantee. Whether you are viewing through a smartphone today or smart glasses tomorrow, GemJoy is your invitation to the future of imagination.


Kontaktinformationen

3,6

Akzeptabel

TrustScore 3.5 von 5

64 Bewertungen

5 Sterne
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1 Stern

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Braucht meist mehr als 1 Monat zum Antworten

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Bewertet mit 5 von 5 Sternen

Great company and beautiful interactive jewelry

I love the gem joy jewelry and experience! I bought a necklace for my grandchild several years ago and recently a bracelet for myself. Even years ago, it was made clear in the company’s description that an app was needed to enjoy this jewelry. One needs a smartphone to download an app. Even the online demonstrations show using a smartphone to view the displays, so I am at a loss to understand the low-star reviews that this as a problem. The company was also extremely timely in answering questions that I had initially.

30. März 2026
Bewertung ohne vorherige Einladung
gemjoy.com-Logo

Antwort von gemjoy.com

Hi DJ, thank you so much for this wonderful note!

We are absolutely delighted to have been a part of your family’s 'magical moments' for several years now. Hearing that the necklace for your grandchild was a success and that you’ve now treated yourself to a bracelet truly makes our day.

You touched on something very important: the app is the 'magic lens' that brings our jewelry to life. We strive to be as transparent as possible about the tech-enabled nature of GemJoy, so it’s incredibly validating to hear that the demonstrations and descriptions were clear for you.

Thank you for being such a fantastic advocate for our community. We’re so glad we could be there to answer your questions quickly. Welcome back to the world of GemJoy!

Bewertet mit 5 von 5 Sternen

Love these

Love these! I’ve purchased several now for myself and others as gifts. I had one issue where the product I ordered was incorrect when received. I contacted customer service, they rectified the situation immediately, promptly sending me the correct item. I even got to keep the incorrect item.
I do have a suggestion. I would love to see an owl! My favorite is the hummingbird. Whenever I wear it, I always have someone comment on what a lovely piece it is and they are so surprised when I open the app and show them just how special it is. Keep up the good work!
Christine and George

30. November 2025
Bewertung ohne vorherige Einladung
gemjoy.com-Logo

Antwort von gemjoy.com

Hello Christine and George! It is such a joy to hear from a long-time member of our community. Thank you for choosing GemJoy for so many of your personal pieces and gifts!

We believe that a mistake is just an opportunity to show how much we care about our customers. We’re so glad our team could turn that shipping mix-up into a 'double the magic' situation for you!

There is nothing we love more than hearing about that 'wow' moment when you show someone the app for the first time—it’s like sharing a little secret world right on your wrist. Also, we hear you loud and clear on the Owl! Our design team is always looking for the next creature to bring to life, and a wise owl would be a fantastic addition to the collection.

Thank you for your continued support and for spreading the magic.

Bewertet mit 1 von 5 Sternen

Bracelet broke

Bracelet broke refused to replace very poor quality. Waste of money

17. Februar 2026
Bewertung ohne vorherige Einladung
gemjoy.com-Logo

Antwort von gemjoy.com

Hi Gill - thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations this time around.

We always strive to stand by our community, which is why we were happy to provide a complimentary replacement for your first broken bracelet during your warranty period. While this second instance occurred well after the 1 year warranty had expired, we still wanted to ensure you could keep enjoying the GemJoy experience, which is why we reached out privately with a loyalty discount toward a new piece.

That offer still stands! We take the quality of our jewelry and our AR technology very seriously, and we’d love to help you get back into the magic. Please feel free to reply to our last email whenever you're ready.

Bewertet mit 1 von 5 Sternen

They take your money then cancel your order!

Ordered a gem Joy bracelet, 1 hour later I received an email saying the order was canceled upon my request (and I never canceled it) however money was deducted from my bank, then I received another email stating my card came up fraudulent which it wasn't I proceeded to use another card and the same thing happened even with a different account of mine they proceeded to take the money and stated they would send a refund that I still haven't received. Usually if a card is marked fraudulent the purchase wii be DECLINED and the funds never come out of your account, that wasn't the case with both of my experiences apparently the money was taken out of my account and then they canceled the order. Still waiting on both of my refunds. Be careful with this company never heard of such a transaction that's something marked fraudulent but they canceled it upon my request!! Yet still took the funds.

9. Dezember 2025
Bewertung ohne vorherige Einladung
gemjoy.com-Logo

Antwort von gemjoy.com

Hi Valerie, thank you for following up. We truly valued the opportunity to speak with you directly on the phone to walk through this situation.

As we discussed, GemJoy utilizes an advanced, industry-standard fraud detection system to protect our customers and our community. When a transaction triggers multiple high-risk indicators across different accounts—as you mentioned has happened with other merchants—our security protocols require us to cancel the order immediately. This is an automated safety measure that we cannot manually override, as we prioritize the security of the financial system above all else.

To clarify the 'taken funds': GemJoy never captured your payment. Because the system flagged the risk, the transaction was voided instantly. Any 'deduction' you see is a temporary authorization hold placed by your bank, not GemJoy. These holds are released automatically by banking institutions, typically within 3–5 business days.

We appreciate your understanding of why we must maintain these strict security standards, especially during the busy holiday season, to ensure GemJoy remains a safe place for everyone to shop.

Bewertet mit 4 von 5 Sternen

gemjoy

I give a 4 for the quality, but I wish I could give a 2 on the rest. While I love the concept I'm quite disappointed to learn you have to keep app open and on jewelry to work. I had hoped once activated it would LITERALLY be seen on the jewelry. But it doesn't work that way And I just bought a 2nd big deal sadly.

11. Dezember 2025
Bewertung ohne vorherige Einladung
gemjoy.com-Logo

Antwort von gemjoy.com

Hi Charlie, thank you for the 4-star rating on our jewelry quality! We take great pride in the craftsmanship.

We completely understand the desire for the 'magic' to stay visible once activated. While science hasn't quite caught up to persistent holograms yet, we designed GemJoy to be a 'digital portal.' Think of your smartphone as a magic lens—it’s the only way to see the hidden 3D world that lives on your GemJoy.

We saw that you just purchased a second piece (thank you!), and we want to make sure you truly enjoy it. If you find that the app-based experience isn't the right fit for your lifestyle, remember that we have a 30-Day Risk-Free Guarantee and an easy Self-Service Return Portal. We want you to love both the jewelry and the magic, so please reach out if we can help you with that second order!

Bewertet mit 5 von 5 Sternen

I am thrilled with such a magical…

I am thrilled with such a magical experience. So are some of our special needs students. It is a great positive motivational tool. The bracelet arrived safely and was worth the wait. What a brilliant concept. And now, I get to be in the Gem Keepers club!

10. Dezember 2025
Bewertung ohne vorherige Einladung
gemjoy.com-Logo

Antwort von gemjoy.com

Hi Lorraine, this is truly one of the most heartwarming stories we’ve ever received.

Knowing that GemJoy is serving as a positive motivational tool for your students adds a whole new layer of meaning to what we do. It’s a reminder that 'magic' isn't just an effect—it’s a way to connect and inspire. We are so glad the bracelet was worth the wait!

Welcome to the GemKeepers club! You are now part of a select inner circle that helps us decide where the magic goes next. Your unique perspective as an educator is exactly what we need when we vote on new designs and features. We can’t wait to hear your voice in the club!

Bewertet mit 4 von 5 Sternen

I use my gemjoy to cheer myself up

I use my gemjoy to cheer myself up. When I feel down, I like to watch the dragon. I am looking forward to scaring my work colleague with the spider, it's so cool when it jumps. It brightens my day.

29. November 2025
Bewertung ohne vorherige Einladung
gemjoy.com-Logo

Antwort von gemjoy.com

Hi Karen, this absolutely brightened our day!

We love hearing that the Dragon is there to offer a little bit of wonder whenever you need a lift. That is exactly why we created GemJoy—to bring a touch of magic into the quiet moments of the day.

As for the Spider... we have to admit, seeing that 'jump' for the first time is a total thrill! We’d love to be a fly on the wall when your colleague sees it. Thank you for making us a part of your daily routine and for sharing the fun. Keep scaring (and cheering) responsibly!

Bewertet mit 4 von 5 Sternen

Unique, pretty & magical

I have purchased several GemJoy items - a couple for me, a few as gifts. They are unique, pretty, and magical. People notice and comment when I’m wearing them, and then they are so surprised when they see what they can do.

The app and updates are free and fun.

Things to work on: The watchband bracelet is easy to put on, but loosens throughout the day and needs adjusting. I fear losing it. The chain-like bracelet is pretty and holds, but it is really difficult to tighten & loosen. Communication takes time, which is difficult when you need questions/concerns addressed within the return window.

23. Oktober 2025
Bewertung ohne vorherige Einladung
gemjoy.com-Logo

Antwort von gemjoy.com

Thank you so much for sharing your feedback. We’re always listening and always improving. 💜

For the holidays we offer an extended return window, and you can start a self-return anytime here: https://more.gemjoy.com/

Every GemJoy also comes with a full 1-year warranty. If anything ever feels off or isn’t working the way it should, we’re genuinely happy to replace it and make things right.

Bewertet mit 4 von 5 Sternen

Love the look of the gem/crystal

Gelene Nason
Love the look of the gem/crystal. I don't use the Gem Joy as much as I might because I have a hard time working both the gem & my phone at the same time. Does anyone have any suggestions??
Gelene N⁹

31. Oktober 2025
Bewertung ohne vorherige Einladung
gemjoy.com-Logo

Antwort von gemjoy.com

Hi Gelene! We are so happy to hear that you love the look of your gem —it's designed to be a beautiful piece of jewelry even before the magic starts.

We completely understand that coordinating the phone and the jewelry can take a second to master! The 'secret' our pro-users swear by is The Anchor Technique: Try resting your jewelry arm on a table or armrest while you hold the phone. This stabilizes the gem and makes it much easier for the camera to 'lock in' on the magic.

Thank you for being part of the GemJoy community, Gelene. We want you to enjoy your GemJoy and the 3D animations to the fullest!

Bewertet mit 4 von 5 Sternen

Everything exactly as described

Everything exactly as described. Nice packaging and prompt service too. I ordered one for my daughter, who absolutely loved it. Later on, I bought one for myself. I love that there’s no substitution fee and they keep adding new and engaging experiences. The only slight downside with my mesh bracelet is that the magnetic clasp slips as I move around during the day and I fear that I might lose it. Other than that, I love everything about it.

7. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Magical, fantasy experience!

Fun, magical experience! I love that you can call forth a fairy, unicorn, butterfly, dragon and more all from your bracelet and phone. It brings fantasy to life. Also, as they add new creatures and experiences, it is included in your app, no extra charge or fee! It’s fun and simplistic.
Julie B

3. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Gem Joy

I love this company and its magical and enchanting artistry. I really can’t say enough about the exceptional quality and service. Everyone should own a Gem Joy!

15. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Gemjoy

I got a necklace from gemjoy and my grand kids lived it! They each had to have one so I got 4 more can’t Sat no to grand kids!!
Alicia P

15. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

IT REALLY IS A JOY

I purchased a Gem Joy adjusta ble bracelet for my mom for mothers day about two years ago. I loved it so much that I bought the same bracelet of a different color for myself.
I love everything about it except the bracelet design. I will get there shortly. I love the many different animals real and fantasy. The color, the sounds are very detailed and vivid. The zen mode is my favorite not just for t'd buy the he many different touch interactions it involves but I play it for the music too. I could go on but I don't want to share all of the surprises too. And this is where I stop on the good parts of it and go into what I don't like.
I had trouble at the start with the type of bracelet that I bought both for the both of us. The 1st one I had broke due to the stiffness of the bracelet's design. I reached out to the creator and they replaced it without a problem. But sadly, the 2nd one did the same thing. I promise I am not rough with my jewlry especially as something at uniquely wonderful as this. didn't say anything the 2nd time becuase I would have felt it sounded "fishy" so I had a friend make it into it's own unique necklace.
Onto my mom's bracelet. Sadly she cannot wear hers. The tension on her bracelet was too strong to have any give for adjusting it to open and close ( the same troubles I had) that she plays with it before sleeping to relax with.
So a huge suggestion, get the magnetic bracelet instead. It will save a hassle. Who knows perhaps it was a fluke that we had so much trouble with ours. But I admit I wish I had purchased the other design.
I was thinking of giving it 4 stars rather than 5 but, the joy and wonder it gives out weighs the rest.
Chrissy B

20. September 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Robin J

Robin J. I have 2 now it was easy to work with the company. The first one I bought the color wasn't what I expected and I was able to exchange it. I love showing them off. The looks of kids and adults is so cool. They appreciate the simplicity of the gem joy.
Thank you for creating something so special. I have hours of fun!!

18. September 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Roxane W B

I love my gym, joy, bracelet, and desk topper, it brings a lot of joy and smiles to everyone as well as I use it for children who get lost to keep them entertained and calm. And when my mother was alive, we had lots of fun playing with it and taking different pictures and it made her very happy.

17. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

false advertising

This item Is presented through false advertising and maybe bait and switch. Absolutely nowhere in the ad does it show that you have to use an app to view the image. The imsge just appears to float on the jewlery in the ads. I also blame myself for not reviewing this item more before buying it. So I am out $80.

1. Jänner 2025
Bewertung ohne vorherige Einladung
gemjoy.com-Logo

Antwort von gemjoy.com

Hi Chris, thank you for sharing your feedback. Transparency is a core value of our brand, so we genuinely regret that you felt the experience was misleading.

We aim to make the ‘magic’ of GemJoy as clear as possible. Our designs utilize Augmented Reality (AR), which uses a smartphone as the 'magic lens' to bring the animations to life. We include this requirement in our product descriptions, our 'How it Works' section, and on the physical packaging you received to ensure every owner knows exactly how to trigger the experience.

Most importantly: You are not 'out $80.' We stand behind our Gems with a 30-Day Risk-Free Guarantee. We offer a frictionless Self-Serve Return Portal, but if you ever need a hand, our team is standing by to provide personal, human support to ensure your return is seamless.

If the tech-enabled nature of the piece isn't for you, we want your GemJoy piece to find its way home so someone else can enjoy the magic. Please reach out if we can assist you further.

Bewertet mit 5 von 5 Sternen

In love with my gem joy

Before I got my gem joy I did so much research cause reviews were mixed
I knew you had to download an app and look at your bracelet through your phone but just had to get one

I absolutely love it ....
The graphics were Mesmerising...
I just wish they did a affiliate programme so I can help sell these global cause I would advertise mine and how it works everywhere on social media/ tik tok to boost your sales , i have given you 5 stars , something i have never seen before and totally blown away - well happy
From sarah from the United Kingdom 🇬🇧

4. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I agree with the other disgruntled…

I agree with the other disgruntled customers.
It's is a scam with a clever marketing tool
if you have no smart phone it is totally useless.
The images don't come from the phone they show on the screen of the phone.
If you hold it at the wrong angle you get lots of pretty little stars.
If you don't put it your wrist or hold it you get zilch.

26. März 2025
Bewertung ohne vorherige Einladung

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