GenderGP Transgender Services Bewertungen 

I would have recommended GenderGP a couple of months ago. However, they have switched to a new site which is heavily AI focused and it is riddled with bugs. I have been trying to get in contact with a real person for almost a month, but it just isn't working.

Their automated chatbot keeps saying I will get a response in 2 business days, but it just doesn't happen and with the new system, there is no way to get in contact with a real tech support person

I WOULDN'T EVEN GIVE ONE STAR, Im writing this review on the 21/12/25 but have set the date last year because ever since I started with gendergp my experience has just got WORSE! Now I dont blame anyone wanting to use this site to transition faster as the NHS wait times are crazy! But I have had no support what so ever. I've been with them 2 years and was told someone would check in with me once every 6 months AT LEAST since then no one as said anything, there's no care or concern, I have never been asked for blood tests or any checks, every time I use the site its different and doesn't work now I haven't even had any information on my prescription THAT I HAVE PAID FOR! terrible terrible site the owner and the workers should be ashamed of themselves.

Got me on HRT within 2 months back in 2020, that is the only thing i like about gender GP. Basically no correspondance, charges abhorrent pricing and then just.. doesnt send the admin you pay for. Was good a few years back but now theyre just money grabbing and useless. Ive been waiting 2 weeks for a bit of admin i shouldve got in 24 hours. If you have the money for gender gp take it to literally any other service.

LRC Radio 11 Dec 16:30
A very important subject for discussion today. I listened to Helen Webberley on LBC this afternoon and came away unimpressed. Side stepping very sensible questions. And being quite defensive at times. Is this a commercial organisation? I guess so. Listen to the catch-up recording on LBC to decide for yourself. I was saddened and shocked. And before anyone asks, I do not work for LBC or any related company.

Just listened to Helen on LBC and she is very angry and is unwilling to answer challenging questions. She was only willing to engage with those who like her wish to harm those who clearly are unwell. Very dangerous woman who is seeking to play God.

Gender GP is an amazing service. Every single person I have dealt with (especially James and Fedora) has been incredible. Empathic, understanding, knowledgeable, just brilliant. I had been on the NHS waiting list 3.5 years, had not even had a single consultation, joined Gender GP and after 6 months had started hormones and had my top surgery. I cannot recommend them enough. They have literally changed my life. They really care about helping trans people and go the extra mile for you, you never feel like it's just another company. I have been with them for a while now but today I was having a nightmare with ID and James just sorted it. They are always there for you. 10/10 no notes!

Set up my account and paid on Monday, first prescription arrived Wednesday! I had an appointment with James to just ask questions and reassure me and he was great. Definitely recommend

The only part of their system that works consistently is drawing money from your account. Their service has forced me into menopause twice at the age of 27. I feel treated horribly by this company.

Besides that, if you want to share a complaint with them about their treatment of you as a patient, it will cost you 8 pounds. You can't just contact them and ask your questions.

If I could give this company a zero star then I would do as I think even giving them a one star is too much!
I’ve waited 36 days for my prescription but they have emailed me back a couple of times saying” it's been sent” and then “we have sent another one” yet nothing has arrived. If I want to speak to someone about things I need to pay £30 just to sort things out. They take monthly money for subscriptions but give no service at all. I feel very let down and disgusted in gender gp as all they want to do is suck you in get all your money and give you nothing in return. Avoid this company if you can.

If I could rate 0 stars I would. Going with gender gp is the single worst decision you can make for your transition.

I have been with them for years now because they charge so much I can’t afford to save money to go anywhere else.
Constantly adding fees they don’t tell you in the beginning and now charging more extras because they’ve decided to change their website and charge their patients for it. There are SO many better options that are cheaper, UK based, actually respond to emails instead of leaving you a month and ill from the lack of medication.

Please go anywhere else!

Recent changes to the system caused me to lose access to my prescription and due to a glitch the reorder deadline got pushed back 3 months when my reorder deadline should have been 3 days since typing this review, all because i modified to remove a medication i didn't need and haven't ordered the first time, this also happens when I'm already out of meds, effectively leading me stranded

Utter joke of a service, and you can't even contact them for this kind of issue, im cancelling my subscription and switching to DIY, and smartway pharmacy is beginning to charge extra monthly for 'prescription' and 'ID Check', the hell am i paying 35 a month for? The privilege to pay for access?

Also they began asking for identification and the IDs are scanned by AI, even added an AI chatbot, a trans service using the tool of people who despise our existence, the response time to verification was lightning fast, very unlike of this service- because they're using an AI, if you value your privacy and abhor AI, avoid this service.

service is too expensive, and has been getting worse overtime. recently with their hub update its become a nightmare to do anything and lack of support for help. there arent any links to find help/support on the new hub website.
edit: they also added AI features, absolutely vile company

New to gender GP - Wow what an amazing service and great community! Beyond thrilled with my service.

James Morris - A Health Advisor Helped me thoroughly and was very helpful, thoughtful and kind he really explained everything to me, he went above and beyond listening to me and explaining how to use the Hub which you can access on GenderPG.com James settled my nerves from the beginning and helped me feel a real sense of satisfaction when leaving the appointment.

I highly recommend anyone thinking to start GenderGP really consider it, and request James Morris for a chat.

Many thanks GenderGP, James

Every step of the way James and Dr Helen and Gender GP as a whole have been so supportive. I am very happy with the help and ongoing support provided and look forward to continuing my transition with them.

James made my experience very comfortable and welcoming,he is very straight forward and also shows how much he enjoys his job and how the lgbt community makes his days better,he also likes oasis

These people profit off confused and traumatised people. The Webberleys are not licensed doctors, they are selling dangerous snake oil.

PLEASE do your research before you do anything ask why the main doctor had his licence withdrawn and they were in High Court. Don't put your children at irreversible risk. How they even allowed to operate if they had been strike off from company house find they link ?
How they even allowed to operate if they had been strike off from company house?
company number10323493/filing-history

I have not long started with genderGP however I have had my consultation and received my prescription. My experience so far has been great, the consultation with Meg really helped me to fully understand what the process and know the timeframe for everything, there was plenty of chance to ask questions and she was really descriptive with all of the effects and everything of taking testosterone. There is clear support on the website, and so far for me the payments have been easy and, although expensive, very worth it for the short waiting period.

felt really welcomed by megan she was super understanding and actually listens to what your saying and calms your nerves on any problems or questions you might have 🙏 on the other hand i really dont like how ai centered the whole site is. the ai hardly ever helps and whenever you want to speak to a human it usually takes days until you get a reply. i dont think ai is good on a private clinic site especially where medications and prescriptions get involved

EXTREMELY AWESOME!!! Was super nervous and run down with messing up my journey abit and thankfully GenderGP and James Morris has been extremely helpful and also delightful to organise and talk with to get on the right steps again to continue my transition and not feel alone through it :D I feel so much better after this call with him and at peace knowing everything and my account is all sorted because of this and the technical side is much less scary to me now :D thank you so much James and the rest of the GenderGP people on board :D I hope you all have a great and colourful weekend :D