Generac Power Systems Bewertungen 

Whole house system installed in December 2023. IT WAS SHIPPED DEFECTIVE AND THEY WILL NOT WILL REPLACE. Please don't buy!!! This system starts but doesn't stay running. When I called Generac and told them that it was defective from factory and this was determined by electrician that installed it they said i was going through the right channels and there was nothing they could do to help. Thanks a lot for nothing. Waiting for part. Asked electrical company that installed to pick up and replace with a good quality generator and they said they only sell generac and can't return because of time frame even though shipped defective and never worked. Perhaps there needs to be a class action lawsuit against generac concerning this matter of selling defective equipment .

One year old Generac 22Kw Guardian and its' been down 3 times already. Paid almost $20K and now dealer wants to charge a $179 service fee. Generac will not stand behind their product and simply refers me to another dealer(s). And I was promised an extended 7 year warranty which I took to be = 12 years. Shame on me -very clever advertising and wording. Don't trust Generac or their dealers!

Howell Electric and Generac

Everything that was promisd by Howell was delivered on time with no changes in cost or installation. All of the employees dealing with us were courteous, honest and we could not be any more pleased with our Generac or Howell Electric. They gave us great confidence knowing that everything was done right.

I have a 48kw that’s almost a year old and has never been activated , it will not activate and Generac refuses to do a firmware upgrade that was required from the day it was installed. Generac is a piece of crap and I have a over $20,000 boat anchor, $30,000 with the installation costs. However as long as Generac has Advertising dollars.and can pay for people to praise them, the consumers will get taken

It appears the only way I will get any service is to file a lawsuit against them and the dealer I purchased the Generator from.

I purchased a 24kw whole house generator and planned on hooking it up after we moved in. Unfortunately a hurricane decided to head toward the house when I was on vacation and the day before it hit I returned. My kind electrician called and said that it looked like we were going to hit and he could hook up the generator that day. He tested it for 30 minutes and everything is great. The next day we lost electricity and the system seamlessly switched over. Unfortunately the oil system lines were held together with factory installed compression fittings that failed. We immediately shut down the system and my electrician came and changed the factory installed compression fittings to screw down fittings and the system was restarted. GENERAC reviewed the pictures and told me to have a Generac Certified Electrician check it which I did and they determined it was no longer leaking. Generac refuses to pay for either service call.
This was a factory systems failure. I’m very disappointed with their customer service. We prevented the ceasing of the motor by identifying the problem early and correcting it.

Shame on you Generac watched your advertisement for a stand by generator on TV and reached out for a free consultation with one of your dealers The Wire Guys from hazelton Pa called me and i set up an appointment for the following week I was home waiting for them to come NO SHOW NO CALL i called them to see if they were just running late They were aware of the appointment but with a lame excuse wanted to set up an appointment for the next week not even a courtesy call to say we can’t make it what would happen if i have them install a generator and need service taking advantage of a Senior Citizen

I bought a brand new Generac Generator online for over $3000. It blew up the first time I used it due to a faulty part Generac later agnowledged needed to be recalled. Luckily no one was near it when it blew up because serious injury likely would of occurred. Generac told me they would send me the part needed to make it work safely in October. Called today January 10th and told they couldn't tell me when they would be shipping me the part because they don't have the parts and don't know when they will get them. For your safety and your loved ones safety, please think twice about buying a Generac.

Absolutely the worse customer service ever as a vendor. Calls totaling 6 hour's, no call backs, no resolutions after spending thousands of dollars' as builder. Clueless customer service, horrible advise and again, never had worse service in over 50 year's in business.

I just want to add, since I now have even more information about this heinous company, to my previous review about Generac and call out their deceitful, arrogant, cheating manager of customer service, Rob Preuss, who does not even have the decency to return e-mails asking for an explanation as to why he feels it right that I pay an additional $5,000 for freight, labor and parts for my brand new Generac generator that was broken the day that I bought it.
And the executives of Generac are literally unreachable. They hide in their ivory tower, won't take - or return phone calls, and won't even accept Fed Ex letters.
You are insane if - with all of the great generator companies out there - if you buy a generator from these cheating thugs.
I can only pray that somebody with more resources than I have, gets these criminals in to a court of law, which is exactly where they belong.
I do believe in karma, and based soley on how they gobsmacked and cheated me with awfulness, these felons, most especially the deceitful Rob Preuss, have a heaping helping to look forward to.
Tom Boone, Long Beach, Mississippi.

I see that they have an overall rating of 1.6 which I think is generous. I reached out to corporate customer service wanting to purchase a whole home natural gas generator and it was a horrible experience to say the least. After not getting any answers form the first two reps, I asked to speak with a supervisor and then waited another 15 minutes while the rep texted back and forth with Dominique who apparently did not want to take the call at all. Eventually she picked up and I asked her to discuss the natural gas generators. She did not want to and advised I should get with a sales rep in my area and provided a couple contacts via email. There was no one reachable with the first number provided and the second contact was not helpful as we had trouble communicating as his English was not great and I do not speak Spanish. He also didn't seem that interested to sell me a generator but did share they wouldn't install one if I bought it. Bottom line the worst experience. If you need a back up generator go solar or look into EcoFlow.

Dont believe their false advertising about free maintenance or warranty extensions. I ordered mine within their given time frame for the promotion. It seems it matters when their authorized dealer gets around to actually purchasing it for your your job is what they count. they DENIED me the promo because the AUTHORIZED dealer was so busy it took him sometime to actually order my unit, the use this as an excuse to NOT be true to their promo.
I copied this from another review because I had the same experience.
I see why they have a 1.6 rating.
Look at other generators on the market as there are better ones. Appears you have to simply call in for a code to get the extended warranty. Proof they actually don't want to give them out. They have confidence in there product

Dont believe their false advertising about free maintenance or warranty extensions. I ordered mine within their given time frame for the promotion. It seems it matters when their authorized dealer gets around to actually purchasing it for your your job is what they count. they DENIED me the promo because the AUTHORIZED dealer was so busy it took him sometime to actually order my unit, the use this as an excuse to NOT be true to their promo.

Bought a Powercell Solar system last summer from Solar Titan. Now they are out of business, so can't go to them for warranty work. Contacted Generac in August and they remoted in to my system and tell me that I have a blown fuse, and it's on backorder. They assigned my warranty work to SunNova in August, and I never heard from them. Today I got an email from support saying that my case has been assigned to NovaSource. When I called them, they said that they will need to fly someone here to look at my system because they don't have anyone near me (Northern Alabama) able to work on it. Meanwhile, I have no battery storage. On the positive side, I'm still making power and it's reducing my electric bill (but not as much as the payments on the system). Given the choice to make over again, I wouldn't go down the solar path; the technology, service/support and cost/benefit just isn't there yet. If I could, I'd have them come take the system back.

DO NOT BUY A GENERAC!!! They are absolutely horrible about customer service and warranty claims. Our first warranty claim took over a year to get fixed. This second one we are at 9 months in the process and no one can give me a straight answer and they are NOT looking to resolve the problem. Offered to do a customer resolution form today but could not give me a timeframe on how long it would take. PLUS it will void the current warranty claim that was filed back in January. If you are looking for a unit that stands behind their product, Generac is NOT the company to purchase from!

Junk! Absolute Junk!
Buyer Beware....Generac does not stand behind their product. I bought a brand new generator used it when needed....and it stopped working with 32 hours on the dial. I went back to Generac for help in fixing/resolving my issue as to why a product with such little hours will not have any output. It would run, but would not work. After months of going back and forth.....even contacting the President Aaron Jagdfeld for help. They told me there was NOTHING they could do to rectify the problem. I was just out of luck with the lemon I had purchased.
Generac is a rip off and doesn't stand behind there product.....they do a good job of marketing but when you need the product to work as it should, it doesn't.
Buy a Honda generator...they get great reviews and have wonderful customer service. Generac is junk!

After speaking with the company and doing a LOT of research, we will NOT be purchasing a Generac generator. Due to the limited space here, it would be impossible to go into all the negatives and the person I spoke with was did not represent their products well. Also, we attempted to speak with their local installers and was not good either. The company said they would do everything but they tried to get us to sign on to a very expensive (and unnecessary) maintenance plan. There were additional costs that were thousands of dollars to get the generator connected and working. Just because they advertise often on TV doesn't make them the one to choose. There are several other brands that I have found to be much better in quality and price.

Powercell and all of there solar power components trash run fast worst financial decision I've ever made. Bad equipment, customer service and authorized installers. The authorized installers whent out of business and so when you try call Generac for help because their equipment is constantly failing they are no help totally just blow you off. While the installation company was still in business they had replace the snaps (connections at the solar panels) and now the system is constantly needing to be reset. Blown two fuses and make no where near the power I was contracted, it almost makes 2/3 what I was contracted. And Generac has shown no concern they make you keep internet connection to the system for monitoring and your warranty to remain. Never have they contracted saying Hey we see your system has been down for three days.
Just not a good company, equipment or customer service totally a waste of money

I wanted a generator made in America. I bought an 8500 to use for off grid living. I paid $1,000 for something refurbished. Red flag. They would not tell me why it was refurbished. My mistake. The battery never worked. Would not charge. Bought another. Will not hold a charge. The pull crank will not start generator without a charged battery. How stupid is that?? This is by far the worse generator on the market. Buy Honda or Westinghouse. My generator has less than 30 hours on it. I have owned it since 4/1/22.

Every single storm for 4 years now, this thing kicks on like clock work. They earned this five stars over the long term with trust and consistency.

got a generac solar system installed. bad idea. run. do not purchase. got system installed by what i'm being told is a third party. they got purchased by another company that went out of business. started to have problem with solar panel off line. this happen in May. Generac contacted Nova Source for repair. they did not come until july 10. so we are paying full price for an electric bill plus bill for the solar panels. in the mean time we had a power outage. battery backups did not come on. called june 15 to report this. August 14 another power outage. again no battery backup. generac stated that batteries were not installed properly do to damp basement. which we informed the first solar company that basement gets wet. "that's not a problem". they even installed battery unit on a wooden step. today is aug 29 and still trying to get them to fix issue. am paying for a system that does not work. Nova Source will not do anything unless generac issues a work order to fix. just talked to generac rep and they are still trying to locate someone local to fix problem. trying to get ahold of customer service is near to impossible. So if you are thinking about solar, find another company. would never recommend anyone purchasing their products. just my experience with this company. they get your money and no support. will update if it ever gets fixed