Luna Physical Therapy Bewertungen 

Dr. Jessica is so amazing. She really knows what she is doing and is so very attuned to my needs. I feel so fortunate to have her taking care of me.

Just had my first session with Luna and I’m already so impressed. My therapist was super knowledgeable and made me feel totally comfortable. Loved that they came to my home—so much easier than going to a clinic. Can’t wait for the next session!

Josef was wonderful. I have had an aching back for years with no help. With my Luna visits not only was my pain reduced and I was able to move more easily, I was also given a great set of exercises and stretches to continue my progress at home. This is the first time I have been to PT where the therapist actually told me why the pain jumped around to other joints and muscles. Just understanding that, has helped me a lot. Terrific service!!!!!

From start to finish, Luna made physical therapy incredibly convenient and personalized. Booking was straightforward, communication was timely, and the therapist who came to my home was knowledgeable, kind, and clearly invested in my recovery. Being able to receive high-quality care without the hassle of driving or waiting rooms made a huge difference in my consistency and progress. You can tell the team has thought through every detail of the patient experience. Highly recommend Luna to anyone looking for expert PT on their schedule.

Tried couple times to use them but every time I got message just before appointment stating Canceled When I called I was told therapist double booked. Next time nothing, nothing at all. Even though these were my only 2 experiences they are billing me… I’ve never received anything but text messages but they are persistent I ignore them.

We love our Luna therapist, Todd.
He is professional, gives specific instructions to my sister in law(who I care for), and leaves us with instructions on exercises, we can help her with, to help improve her mobility.
He is kind, knowledgeable, respectful and always on time.
We highly recommend Luna to anyone needing physical therapy.

There is no zero star. So I'm forced to give them one.
Very bad customer service in scheduling, billing departments do their shady stuff to over bill you and they don't discuss out of pocket fees with you, they will just tell you "" wait for the bill""
Ridiculous practice.

I scheduled an in-home session for my 85 year old father who has been complaining of neck pain and stiffness for several days. 1st appointment got canceled, so rescheduled for 2 days later. Then 2nd appointment got canceled claiming that we canceled it due to inclement weather. We did not cancel! When I called to get more details on why it was canceled, they said it was the therapist that canceled due to inclement weather. Very unreliable, so don't waste your time.

This company overcharged me and I did not consent payment because I knew I only had a copay. So for 2 months I am waiting for my over $300 refund while they have MY money AND the insurance payment as well! This feels fraudulant! The person I spoke with on the phone was not helpful in the least.

When I called to inquire about physical therapy treatments, the woman on the phone flat out lied to me and told me that my co-pay would not exceed $45. When my 6 sessions were done, I received a massive bill. My second week appointment my therapist called in and no one from Luna contacted me to let me know she wasn’t going to show up. Everything about this company is a big fat zero other than the physical therapist who was contracted

After someone came out to talk to me, I was dropped basically by the PT and was told that I would receive someone else. That was it for me. They were very unorganized and it felt very bait and switch. I have a disability, so I guess I was too much to handle, although I was fine for other PTs in the past.

The therapist only lived a few miles away. The office I spoke to acted like they couldn’t care less. It was a sad situation and I’m sorry to say I’m not interested in continuing with the company.

Scammers! Do NOT call them to arrange home therapy! They took all my older clients info, then stated they did not have someone skilled to give her service??!! Then why the hell did they happily take all her private information???!!! SO mad I saw and called this place for her! 😡😡😡

SCAMMERS! They steal your name and call nonstop! I’ve called them and told them to stop calling, but they don’t!

In response to you- My dr did not contact you! I asked. You are just glorified ambulance chasers! Also my son was getting a million calls from you also, both of us in a car accident.

I was very pleased with the attention and therapy I received from Eric Wertz. He was very helpful and a pleasure to work with. He is a definite professional and an asset to your company.
Connie Saunders

I have worked with one amazing PHd holding physical therapist for two consecutive shoulder surgeries. Dr. Advent has been a true godsend, and helped me to get back almost full functionality of my SLAP tear repaired left arm (relatively recent surgery with continued final PT) and now right shoulder latarjet repaired right. There's no one else I would have trusted as much as I did her, with such a highly complex surgery's post op PT. She was thorough, pushed when I needed to be temporarily uncomfortable for the endgame benefit, and patient, answering my many questions. My surgeon is regularly delighted with my progress.

Luna does not "Practice what they Preach!"
Their website says "whether you are recovering from surgery or TRYING TO REGAIN STRENGTH AND MOBILITY, Luna makes it easy"
Well I need to REGAIN STRENGTH AND MOBILITY. I cannot stand. But
Luna says I am too "clinically complex" for their services. Guess they can't take a challenge!

They have constantly canceled. Luna talks a nice game, but is clearly unreliable. They have canceled twice before my brother even had a chance to be evaluated. No thanks.

Alannah Cullum is a highly skilled and knowledgeable Physical Therapist. The exercises she has taught me have resulted in a positive outcome--no more pain in my lower back on the left side. After her first PT session in my home, I knew I was in the hands of a very good and approachable therapist. I would highly recommend Alannah and will miss her twice-weekly PT sessions.

Stop if you’re considering Luna for at home physical therapy do not consider this group! December 31 I was told I was having surgery February 11 full hip replacement surgery. My surgeon could do it in a surgery center and I’d be home that very day if I could schedule in-home physical therapy at the time that I got home. I scheduled with Luna. Surgery was successful. We waited all day for the therapist to come. “Ryan” the assigned therapist never came. I called and asked where my physical therapist was because he had not arrived. I had been discharged from the surgery center only because I had guaranteed that I had physical therapy at home. No one heard from Ryan. At Luna and no one cared that Ryan didn’t call in. A man by the name of “Jasmine”said he was sorry but there was nothing he could do about getting someone else out. I asked if he had tried to make contact with Ryan. He said he did not but if he heard from Ryan, he’d let me know. The next day I heard from a supervisor, who was trying to reschedule my missed appointment. I mentioned what had transpired and she was going to take care of things for me and get someone out Wednesday or the latest Thursday. Today is Saturday. I’ve not had a physical therapist visit nor heard back from them. I’ve not had anyone call me. I’ve not had anyone try to make up for the fact that I had the schedule since December and no one ever came. They can expect a lawyer to be contacting them because this was a health issue that they just didn’t care about the fact that I was discharged with a full hip replacement only because I had scheduled and was promised a physical therapist on the day I came back from surgery Did they even let me know and now 5 days later still no physical therapy. All the places I’ve contacted the area said that I should’ve been looking for a physical therapist months in advance which I had done we were scheduled by this Ryan and Luna. We were confirmed by this Ryan and Luna. I received a text message two days before that, this Ryan in Luna was coming. I was texted the morning of my surgery that they were coming And on Wednesday they didn’t come. Completely totally unacceptable and yes, they will be hearing from my lawyer.

**** I see that Luna responded to my review. No place to follow that response so I’m adding it here. They mentioned that they were trying to work with me. That there was an issue when they were trying to schedule something. I received responses and confirmations for pt services dating back to December. This is so untrue. No one tried to work with me. Not one got back to me until I called them. They said they tried to get services and possibly could in a week!! A week?!? Too Kate. The plan was when I came home. They just did not care. Everyone has been acting as if this is not a big deal. When a person‘s health is at stake and you’re dealing with a company that could care less promises were made that there would be someone here yo help. I received a surgery fiscarge based on that promise and based on that information. I should’ve stayed at the center the hospital or someplace where I would’ve been taking care of rather than come home and have this horrible company ignore the fact that they didn’t do what they said they were going to do and send anyone here to work with me to do PT. So don’t believe anything this company posts. They are anything that they said in the review answer by Luna don’t go there stay away from this company. I’m about to go on three or four more sites to warn people of the dangers of making promises that they will receive services that they were discharged from a hospital or a surgery center based on those promises and then they don’t follow through. Don’t believe things that anything they say don’t trust them. They are fraudulent and will be sued.

if i could give zero i would this company is horrible they will charge your card even if you do not get service they need to be close down