Oxford University Press Bewertungen 

you only gave me a 55 on my test but google said that all my quistions were correct

I had found out through dumb luck that I had mistakenly used my HSA card on a purchase. But then, this company kept applying the charge daily to the card for over a month. They could have emailed me about the issue or just say they will cancel the order if I can't provide updated payment method.

I know I should have read the reviews before going forward with them. Their customer service link on their website doesn't work. I've already sent two emails. Lastly, got through on the phone and got them to cancel the order but my online account still says order in progress. I'll just go to Amazon.

DO NOT BUY FROM THEM.

Please, what ever you do, do not buy from them. Bought a book and was charged double. On further investigation, it was due to the currency. No problems with that at all. I then wanted to return the item. No response. Multiple emails sent requesting to return. Nothing. Ghosted. I cannot think of a worse company I have ever dealt with. A mockery of thena e.

Please, if you see this message first, DO NOT BUY.

Placed an order, done the payment and received confirmation. However cannot see a delivery date. Sent a message on their website - "will receive a reply in 72hrs". Pathetic 😭. Also sent an email.Hopefully receive a reply before 72hrs.

I also have problems giving this company one star.
I ordered a rather expensive book from them. When it didn’t arrive I asked for a delivery date, to be told the order had not been processed. This happened a second time - some difficulty with their system, but didn’t tell me until I rang them yet again.
When I eventually managed to order on a third attempt, it was to find they had ordered the wrong volume - volume 3 instead of volume 1. I rang to cancel the order only to receive a message that they had dispatched volume 3. What a total shambles. In desperation, I turned to Amazon to find a copy at a third of the price.

They run out of books well before school season (August) and what? They do NOTHING about it for 5 months. Parents in my language school are losing their patience and work is significantly more difficult. Not to mention the pretty much non-exisent discount for buying in bulk, or having to wait 7 days for shipping(???) of a DIGITAL ACCESS CODE

I bought the digital pack of the fourth edition of 'English File Advanced' for 70 pounds, only to be told that to have access to the answer keys, I would also have to buy the teacher's digital pack for an additional 60 pounds.

Nowhere on their website was it made clear that I would have to pay so much more simply to have access to the answer keys. They are even available freely for different products, yet the company decided to lock them behind an additional paywall for this product without making the customer aware of it.

My son got homework, so we needed access to the voice materials referred to from his English workbook. We registered on the website and entered the access code, which was successfully accepted. However, the course was not made available for us. Reached out to OUP support and they said it takes 7-10 business days to enable the access to the voice materials. This is nonsense and ridiculous. We purchased the book and access to the course materials, my son has homework now and not two weeks later. No words, terrible company. I will discourage everyone to buy any books from them.

Terrible company. I ordered a textbook on the 7th of October and was told it would be roughly 3-5 working days for delivery. On the 11th I had heard nothing about it even being dispatched so I sent an email enquiry which received an automatic response that they aim to reply within 36. Over a week later I had heard nothing more so called their customer service number and was told it had been dispatched and a delivery had been attempted on the 9th. I was home all day that day so that was a lie as no one had attempted a delivery and usually deliveries will be left in the lobby of the building I live in anyway. I had also received no communication of the dispatch. I was then told it was waiting in their post office for me to collect after I paid £5.50 delivery which they refused to refund when they clearly have not attempted to deliver it to me.

So we purchased four English File Teacher's Guides with Teacher's Resource Centre, for various different levels.

The rear covers clearly stated that for teachers the Classroom Presentation Tool is included. However, it was not clear how to get this to work, so we contacted OUP support. We were eventually told that to get an access code, to allow us to gain access, we were required to purchase 10 copies of the student book! I consider to be, not only dishonest but also in breach of consumer law, extorting an extra £400-500.

Under protest we did this but once we sent the Amazon invoices we were then told that Amazon was not on their (invisible) list of approved vendors, so they would only give us 3 months access!

How they can impose such a condition, especially after you have purchased and stay within anti-competition laws is quite frankly a mystery to me.

What a bunch of nasty, money grabbing extortionists!!! An absolute disgraceful company.

We are raising this with Trading Standards!

Returned a book recorded receipt and signed for on 25 July. Still no money back one month later

UPDATE: It's been three months and I still haven't received the book or my money back!

Absolutely the worst customer service I've seen in years. It's been six weeks since I've been waiting for a delivery. All the responses I receive seem to be AI-generated, with varying reasons and versions of what has happened. It always takes ages to receive any answer, and it's always from another person (or 'person', I assume that's just a chatbot), who claims another thing happened. I'm wondering what body I could lodge the complaint with to have this resolved...

Awful experience start to finish.

Returned some items but their service was down so they’ve provided me with a return label to print off myself. I have printed it and sent it. There is proof of delivery and a picture showing it’s been delivered but they are saying they haven’t had it…

No customer service. They don’t reply all week and then give useless responses on a Friday afternoon and then you have to wait all week for another one…

07 June 2024 I paid over $1,000 for a 1 year subscription to a professional journal from OUP. I have had endless misery getting the issues sent to me from the UK to the USA. The issues either never arrive or arrive 90 days after publication. Sometimes OUP will bundle up missing issues and send them by DHL shipping and I get them in less than 1 week. Otherwise when shipped in their usual manner, it is misery. I have had 40 emails with them in less than 6 months. This is has not solved the problem. I recommend you not order print issues from them. I do not know about electronic issues.

Superb customer service going way beyond what I would have expected. I had a problem with a purchase I had done through Amazon and OUP addressed the issue.

Ho ordinato una decina di spartiti. Mi hanno annullato l'ordine senza comunicarlo neanche attraverso una mail. Lo sono venuta a a sapere solo rientrando nell'account. Una volta rientrata nell'account, ho chiesto aiuto alla chat help on line, che mi ha dato come motivazione una non ben precisata restrizione , un numero di telefono di chi si dovrebbe occupare di vendere quegli spartiti in Italia (numero a cui nessuno mi ha mai risposto) e un link dove non ho trovato ciò che cercavo. Consiglio di aggiornare il sito di modo che una volta che uno non può ordinare da un dato paese, non lo faccia ordinare (e quindi scalare importi dalla carta di credito, altra scocciatura dover aspettare il riaccredito, etc)

Like all of the other reviews say - this is the worst company ever - no customer service and they dont seem to care. Have sent them repeated emails requesting text and resources and they remain ignorant and refuse to reply.
Am cancelling my textbook orders and am done with this rude incompetant poor excuse for a company.

This website sucks, the people working on it sucks, wasn't able to access my online textbook and the customer service was terrible. Someone needs to be arrested and have the key thrown away for running a scam operation like this.

This is the worst online service I have ever encountered and the OUP is completely useless. I have been trying for 1 month to access a digital version of a book purchased and to no avail. The people in the law reader dept just keep sending me the same login link even though I keep telling them it does not work. I instructed them to call me at a set time, they did not, they have not apologised, they have not tried to assist me - they KEEP sending me to the same link ... which does not work. SO much for intelligent academics eh? Wileys direct is so much better... I have now tried to start an official complaints process - I guess that will even take them days to respond to --further the number on the website was out of service.

This company does not believe in free speech.