GMC Bewertungen 81

GMC
After spending close to $90k for a new GMC Sierra 2500HD Denali, I later scheduled my first maintenance appointment as it was included with the purchase.
Not knowing that topping off the DEF was included, I topped it off myself before taking it in. I was told they would top it off on the next visit. Upon returning for my next maintenance service, the Service manager, Shawn Branham, chose NOT to top it off unless I paid for it. This was in addition to denying my use of a service coupon online. In fairness the fine print did exclude diesels.
I did leave the truck for them to take care of the GM recall items and it was almost 6 hours of waiting. Completely unacceptable. I planned to use them for the life of the truck but will not return and will not recommend to anyone. A big price to pay for $20 worth of DEF that was owed to me.
The very positive part of my visit: The Customer interface person (named Rishad) was outstanding in everything he did to accommodate all my needs while waiting including arranging a ride to another appointment and back, but unfortunately the actual service decisions are out of his control.

Saidagh Amiri 6827882645

7520 Villa Rosa Dr part6217

Fort Worth TX 76123

Hello I recently took a trip to Illinois driving my 2010 Buick. Lacrosse ran into car trouble. Finally decided to just take the car to the nearest Chevy dealer. Went to Chevy dealer in Morton Illinois called Light House Chevy. I was given the best deal for what had to be done to my car. Also, everyone in the Chevy dealership were extremely courteous best customer service I’ve ever received in a service department of a car dealership. So I’m just giving everyone there a shout out and asked that you keep doing what you’re doing. if I had been in the search of a car, the customer service alone would’ve sold
me. I would also like to add I was there for a family funeral, so I really appreciate the great Customer service at my time of loss SB Wilson. Stephanie Wilson

I have a 2020 silverado with a duramax diesel engine my dream truck they have no part to control coolant temp so it sits until GM get off there butts and sends out parts without that coolant valve it cant keep temp control they dont care about no one they get 0 stars from me ive been all over looking for this part no one has it thats bad i may be forced to get a different one from a different place like toyota or nissan at least u can get parts for those they lost another customer i will not buy another GMC product now u cant get parts how would u like to do without a vehicle

I reached out to GMC in January 2024 about my terrible ownership experience as the transmission and engined failed on me within 3 and a half months of purchasing a used 2018 GMC truck from the GMC dealership on Waverly in Winnipeg (which was a terrible experience of itself). They promptly responded to my feedback, but have now been "investigating my case" for over a month and have let me know about 13 times saying they're still investigating. I lost patience and needed to move on, so I sold the vehicle back to the dealership last week. GMC Canada was of no help to me and I'll never purchase a GMC vehicle again.

Bad experience with GMC Customer Service!! I’m trying to get reimbursed for repairs I completed on a known issue by GMC and they are refusing to cover my repaired expenses. Anyone having this same issue? I’m currently trying to escalate this issue

Issue acknowledged by GMC notice sent to me: 2016 model year GMC Sierra vehicles, equipped with a diesel engine, may have a condition which causes an offset in the temperature sensor in the diesel-emission-reduction fluid (DEF) tank reservoir or causes the DEF heater performance to degrade. If this condition occurs, the Malfunction Indicator Light (Check Engine Light) will illuminate, the "Service Exhaust Fluid System" or "Service Emission System" message will be displayed, and a diagnostic trouble code related to the condition will be set.

I definitely meet their repair requirements: If this condition occurs on your 2016 GMC Sierra within 10 years of the date your vehicle was originally placed in service or 120,000 miles (193,000 km), whichever occurs first, the condition will be repaired for you at no charge.

I had it repaired elsewhere prior to knowing GMC would repair this issue for free. Paid $986.01. GMC REFUSES to reimburse me even-though their letter states: If you have already paid for repairs for the condition described in this letter, please complete the enclosed reimbursement form and present it to your dealer with all required documents.
Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170.

A GMC truck was my dream car for many years in the past.
but only recently I could afford one, and it’s not brand new, it’s a pre-owned Sierra 1500 2018.
But I like this car really much. It’s a beast that can take me out of any mud or any type of off-road.

GMC Quebedeaux in Tucson Arizona is the worst dealership ever. My daughter has a brand new GMC truck that had a faulty water pump? How does that happen. She went to this place, they were unprofessional, disrespectful , rude and sexist . Cant wait to tell everyone I know not to shop there and never buy a GMC. It took them 29 hours to fix a water pump. Adam Hensley, Gus Briones and Lilly Arvada and owner John Quebedeaux all need to pack their bags and go elsewhere .

I have a new GMC 1500 Denali with the new Carbon Fiber truck bed. I attempted to install my tonneau cover. The inside flange on the truck bed isn’t strong enough to stay straight enough to attach the tonneau cover to seal across the front of the bed. The truck is fantastic but I’m not sure about the carbon fiber truck bed. Side rail flange needs to be reinforced. I don’t want a leaky water filled truck bed after a rain or truck wash. Not impressed with Carbon strength.

I’ve got a 2022 3500 duramax denali crew cab long bed. My dream truck. I am on my fourth tailgate switch. They are faulty. They fall down while driving. Things fall out. People flag me down cuz it’s open. It’s dangerous. I know if at least four others locally with this problem. Hopefully something happens where they get fined for negligence. Mine is 40k so I’m paying for all switches now. GMC sucks. We had a new Escalade ordered but canceled cuz this truck is such a junker. Say not to gmc. I drive around with electrical tape spelling out GMC is junk on my tailgate. It gets lots of attention . Nothing like someone buying a 90k truck then outing tape on to say how bad it is

شركة عالمية رصينة غنية عن التعريف صديقي يمتلك تيوتا لاكنني لا امتلك المال لشرائها . اتمنا ان ياتي يوم واستطيع امتلاك هذه السيارة

I went in for high mileage services and oil pan gasket replacement. Upon arrival inquired if a veterans discount was offered. I was told that USAF doesn't count. Also I requested the oil pan gasket be replaced it was leaking. I not only was disrespected for my military service but I was charged for a oil diagnostic and 2 oil changes. The transmission filters weren't mentioned or replaced with the "transmission service" and they were stock, so my truck is a 2015, 8 years old on those filters should be addressed. After service I got in the truck and saw a broken switch in the armrest. They didn't even mention that they broke the switch. The total bill was over $3000 for gear oil and oil pan gasket. I questioned the billing and services. So its been 3 weeks and still no refund for double billing and the diagnostic charges. The gasket replacement itself was $1000, my truck is lifted 10 inches and no skid plate, literally 6 inches between it and the cross member. Btw, not a gasket replacement just sealed with goop. This place is a ripoff! I will be shopping for a new vehicle soon.

Zero star for GMC.
GMC 2023 Youkon Denali XL is really garbage car,service is worth then anybody can imagine.my car engine stop working while driving in highway.2 months car is standing in GMC service center and they still looking new engine to fix my car.nobody is responsibility, answer is only ,,we don’t know”GMC don’t care client’s money,I still paying money for this garbage car.

The experience with a fully loaded 2022 GMC Yukon Denali has been nothing short of agonizing. It is disheartening to witness the lack of initiative, understanding, and competency exhibited by the individuals responsible for customer care at GMC headquarters. Despite investing $100k in this vehicle, the engine unexpectedly broke down just under a year after purchase, leaving my business partner stranded in the middle of heavy traffic on a Los Angeles freeway. Astonishingly, there were no warning signs whatsoever—no illuminated dashboard lights or engine indicators. It simply ceased to function.

Upon having the vehicle towed to the GMC dealer, we endured a week-long wait before being notified that the engine failure was caused by disintegrated metal pieces. Although the repair fell under warranty, GMC failed to provide any form of accommodation during the month-long replacement process. We were left without a replacement vehicle, a rental car, or even a courtesy ride to and from the dealer.

GMC has finally accepted responsibility for the faulty manufacturing of the engine. However, obtaining the necessary reimbursements has been a painstakingly drawn-out process. They have demanded an extensive array of documents, ranging from commercial lease agreements and rental receipts to bank statements showcasing the vehicle identification number (VIN) on payment transactions. This bureaucratic maze has unduly delayed the reimbursement process, while we continue to suffer the consequences.

The financial toll resulting from this ordeal is staggering, amounting to nearly $24k in damages. This includes exorbitant rental car costs of approximately $4045 for a similar commercial vehicle, lease payments of $1786, a significant loss of business amounting to $13,500, and countless hours—spanning over two months—spent on phone calls, document gathering, and visits to the dealer.

This review serves as a warning to anyone considering the purchase of another GMC vehicle. The incompetence demonstrated by GMC corporate employees, coupled with the arduous and disheartening experience we have endured, highlights the importance of steering clear of such substandard products and the lackluster support offered by the company. Your hard-earned money and peace of mind deserve far better than the disappointing reality of owning a piece of GMC junk.

Worst experience ever from such a big name
I bought my 2022 car brand new from GMC dealer in Dubai, UAE this was 1 year ago and till now the parking sensors not delivered or fixed in my car and after chasing them for 2 months, the main GMC washing their hands as this is with Middle East branch, and Middle East branch as if I am not saying anything as no one can do anything. Useless service from big name which is really now very bad name and car if their service that low. Really no wonder all are bad reviews

Note: Pulled from a review to a specific Franchisee in order to capture holistic dealings with Chevrolet Canada, under General Motors Canada. In doing so, I contacted their Executive Review Team, a no value added organization that has consistently provided reasons for delays with no effective solutions.

I do not recommend Taylor AutoMall once you have purchased a vehicle as I have not purchased from them; though I will now never consider it. I purchased the Total Plus plan and when my vehicle had a warranty issue with it they referred me to Assured Automotive, possibly because they rent their old autobody shop to them. Regardless, they offered minimal to no support throughout the process (10 months before I resolved the issue myself), requiring me to work direct with Assured Automotive, despite having the contract with Chevrolet Canada. Though this made initial sense, when Assured Automotive damaged my vehicle through negiligence, and held it for extraordinarly long amounts of time, Taylor AutoMall did not take proactive action to assist me, nor to offer a replacement courtesy vehicle. Overall, I purchased the Total Plus plan in 2019 at $2,389, but essentially had to do all the work myself to rectify the issue. I will credit that Assured Automotive did fix all the damage to my vehicle (pink circles in the attached picture identify them) but only after I took before/after pictures, showed it to them, and forced upon them the requirement to fix it. I will credit Assured that they also fixed some other damage for me free of charge, but only because of the frustration that they caused and in an attempt to make up for it. Taylor's did offer to fix it...after I had resolved the issue as they could not be bothered to fully and comprehensibly read the information I provided to them. Taylor's washed their hands of the situation immediately indicating they are not "affiliated" with them, though as stated I question that based on their likely business relationship and because, in my Total Plus plan they obliged me to go there. Taylor AutoMall did finally refer me to a competent organization at MARS Collision, but again only after I contacted GM Canada and e-mailed their President and Managing Director (e-mails information is publicly available and easily ascertained). This allowed me to contact the "Executive Review Team" (ERT), but they offered no significant additional benefit in my entire time with them. Overall, Taylor AutoMall falls short on meeting Chevrolet Canada expectations, as does their regional manager. Though I found some support from them, it was not focused, with car, or otherwise proactively communicated to me in order to resolve the identified issues. 39 days in total without my truck, my life and time significantly interrupted.

ZERO STARS !!! Unbelievable poor customer service to ”loyal” GM buyers when you call the GMC customer service hotline for help with your warranty !!! Opened up a claim with a Warranty rep , spoke to him once regarding my claim, then never got a call from him again, and when I called in to the GMC Customer Service number to try to speak with him regarding my claim , I never got to speak to him , I did not receive a call back from him either , and I always got a foreigner answering the phone at GMC who could not speak English and could not understand what I was calling about ! I have purchased brand new GM cars and trucks since 1997 , new ones in 02, 08, 2017, and 2018 . You can forget “Customer Loyalty” !!!! The 2018 truck has transmission problems that the local dealer and GM refuse to acknowledge , And the icing on the cake was when I took the truck in to try to get it repaired at a GM dealership where I did not buy the truck , the first thing the service rep at that dealership says is .....”You didn’t buy it here ‘ ...... GM tells you at point of sale you can take the vehicles into ANY GM dealership for repair. .....Save the headache ..... Buy something else , you’ll be glad you did ....

Estou com protocolo 4-24527016602 aberto na GM com analista Ingrid. Este defeito ocorreu no dia 16/9/2019, na ocasião em que durante a revisão de 20mil kms foi detectado vazamento na bomba de água do spim. Após a troca da mesma começou a fazer um ruído de rasposidade r não parou mais e já foi feito seis entradas registradas na concessionária que tem ótimo atendimento, seriedade, respeito, e tudo que um cliente espera, de bom, entretanto, acho que o êxito está ligado a qualidade das peças de reposição, em relação as peças da linha de montagem da fábrica. Sou leigo para discutir sobre esse tema. Espero uma SOLUÇÃO e prazo de entrega sem o defeito. Disponho de filme com áudio, basta me retornar com pedido e farei o envio. Só não o faço porquê não vi o meio de encaminhamento. Sou Paulo Roberto Borges, tel 055 21 21 993311554

Very low quality and you can never get them to honor their warranty