GO Ahead Bewertungen 139

Awful at risk of losing job over this. 63 serves 3 retail parks but bus drivers don't care about staff having to get into work. We lose shifts and can't afford taxis. Bus routinely put up that there out of service to scam everyone. Taking money from government contracts nor fulfilling the schedule. Why is that not considered fraud

These guys are so bad, total pot luck as to whether my 175 I'd going to show up and good luck trying to get anything out of customer service, joke

If I could give a 0 I would. Go ahead buses are the most disgraceful form of transport there is. If you can find a way to get to your destination without taking this bus please do, or else you’ll be waiting over an hour at the bus stop because your bus is either late or never showed up. The earliest this bus comes is 10 minutes late. No one I’ve ever met has had anything good to say about this bus. Despite the many bad reviews, I doubt this company will do anything to better themselves.

Bus doesn’t show up a lot of the time. Went for the 3.25 120 bus to a concert. It did not show up. There was no notice of the bus being cancelled or late online. Had to get the next bus 1 hour later and miss some of the concert.

Worst by far was the bus 150 not showing up 8 times in a row. All buses were on the real time app but somehow vanished. Some bus drivers are also rude

The worse horrible bus experience is 135 East London service. Our family and my neighbors are all agreed that they have experienced a horrible service from 135 bus, EVERY WEEK. The bus always get people off the bus half way through even when it still hasn’t reached their destination. Within the same day that I experienced this horrible service, my daughter travelled to secondary school late quite often, because they asked people to get off half way. Many people get to work late too. Not only that it is unprofessional but not everybody knows how to get a different bus, let alone my daughter. I also got dropped off half way in the evening as well. I waited 25 minutes for the next 135 bus to arrived after I got dropped off half way. The wait was so LONG AND SO LATE!!! Not reliable at all❗️❗️My neighbor who also got bad experience called to complained many times and no improvement at all. I can’t deal with this situation everyday, I expected more from the 135 bus service.

This is the reply from Go Ahead when asking about the outcome of a complaint I made against a driver. As you can see they refuse to engage with the public in a transparent way, rather keep secret any issues with their drivers, scary
In response to your request:

Go-Ahead London are not subject to the Freedom of Information Act.
Unless we are required to do so by law, internal reports of this type are not made public.

East Yorkshire Buses.
Leaving a teenage girl stranded and unable to get home at 9:30pm at night; even after all the murders of lone women this year.
Absolutely vile pigs.

11/11/21 around lunchtime, happened to get on a No 14 Bus today heading to Fulham Heath that was driven by a nice confident driver called Taylor 😊 I was running a little late but I made some of my time back! Was quite refreshing as not all bus drivers are helpful, friendly or in her case pretty! but she was & I'm greatful.

👍🏼Thank you Taylor 🥰

Based on what I read in the press today, Claire Hollingsworth’s apology for mistakes made shows the folly in privatising the railways to enrich others. An amoral act that should see the perpetrators personally prosecuted. Quite right Shapps acted the way he did.

worst company ever to operate a a bus service. Utterly incompetent, the route timetable is useless because buses either don't show on time or AT ALL for more than an hour!!! They should quit and handover the contract to companies that are experienced! Dublin Bus did a massive disservice to Dublin residents by allowing the amateurs from Go-ahead to operate routes in our city! The drivers are good, decent & polite people but being managed by disgraceful people somehow! There should be a petition to massively fine this company and stop its operations immediately! If it has any shame, it should voluntarily quit!

Majority of drivers are friendly (but when they're not friendly they're REALLY not friendly) and nice modern buses, however the timing of TfC buses lately has been shoddy to say the least. Constantly late leaving the depot, and it's not rare for the bus to be 15 minutes late. Again this has nothing to do with traffic, this is due to the bus leaving the depot late which is completely down to TfC, especially when the bus has been sitting at the depot for the last 15 minutes!

Critical: Professionalism, Punctuality, Quality, Value
Hello everyone here go ahead London is the worst place and the worst people where I never see in my life ,from the training as rashly to be provided by the mentors to sign everything as I will show you in a bit but I never see quality on the training as my Mentors shows me very quickly around with speed over the speed limits and at any corner to touch the kerbs rubbish everything as continue as all the operation manager never helps as I wrote down all my reports,complains to the General Manager But nothing happening is the same everything is on their sides is and was on the Ibus controllers side and they never help me to deal with the problems as OM as I visit him very often and I told him as I am not happy with your response and he said yes no problem he will investigate but how because never that happening never he helped me allways he is out of the practice out of my problems as by my reports and complains he did not anything.
So as continue I wrote down all my reports and complains to the General Manager as he called me on my mobile phone and he said he will investigate but how he investigate on it as to gave to me higher level of the fine?
I am very confused and I am unhappy with theirs training as is very worst training they never had buses for training and you should to wait on smoking areas if you be lucky for bus training around but end of the day you going home without route learning but you sign all the paper works before but you never did so you will be on service duty without training but if you do mistakes than the Operation Manager will give you disciplinary hearing as if you search for unite Union help there you shall see more rubbish than ever as is on their sides so I tried as to contact the General Manager I spoke with him and nothing happened because of course they never are happy to see and to investigate because they never gave you right and if you have right as continue with the General Manager 16 days without responding after 16 days he answers on theirs favoure but how as I am very confused because everything is on the writing as everyone can understood what is there so as I am shocked.
Worst place and worst people the Operations Managers never help and as the General Manager Mr is the same as never to help but to gave you as much wrong as he can if you are not clever he will Winn there so worst people worst training worst place far away from there.
Unite never helps they are all together.
All the management and Unite and on very poor service and quality if happening customers complains and is your fault they put you out of duty on the same day but if it is their fault than never say anything just they ignore that

NOT GOOD ENOUGH

They have just taken over from First Manchester buses. Since then, the buses have been late every day, and are really dirty inside and out. Most of the drivers don't even acknowledge you. Those who do are rude. A lady complained to a driver who was 15 minutes late and he just laughed and said it's a new company. No inspectors out yet. What do you expect?

I was on a bus that crashed into lamppost. The bus driver attempted a three-point turn on a one way street. I complained about this to Transport for London who were present at Charing Cross bus stop. Their customer service representative eventually phoned the depot. He gave me a card with his badge number on it.

The same individual (let's just call him a customer service representative) then gone on a bus to fine me for not tapping my pass on a card reader that was switched off. It's like I never even complained about a bus being driven into a lamppost. Woe is me! It's like I beat up a bus driver on a bus and then jumped behind the wheel to crash it into a wall, rather than complaining about a bus driver crashing a bus into a lamppost.

This is a complete joke as is the ridiculous moustache which I did see in Costa Coffee later on. Where is that moustache? I wouldn't know but I assume somewhere enjoying a £40 cup of coffee at my expense.

I got fined £40 for raising a complaint about a bus being crashed into a lamppost. Does that sound fair to you?

I have made maybe 10-15 return journeys by train between February and May of 2013, spending over £1000 in rail tickets . These have tended to be at anti-social times or during the day to help keep costs down. All journeys were without incident apart from one. I either didn't notice that one out of hundreds of pieces of tickets and reservations slips I have been given (why not one for each journey?), one paper ticket was missing - the 1 of 2 or 2 of 2 part of my tickets and reservations combination. Because of this, I was forced to buy an additional £99 ticket by a manager at Brighton Train Station on top of the £44 ticket I'd already bought in March. Staff were was cold and unforgiving in my opinion. I would have stood all the way if it made any difference. The answer I got was effectively 'computer says no'.

Even though I could demonstrate via receipts and bank payments (see some attached) a ticket was already bought and by me, it didn't make the slightest bit of difference in Virgin and Southern Railways' eyes. Black is black. White is white. No copy ticket or no letter or documentation will be issued to travel on the rail network. So I had no choice but to cough up more than double what I originally paid AGAIN just to make the 5 hour journey after a long day home. They have refused to compensate me. Charming hey? What about the customer is king and going beyond the call of duty to care for customers.

The reservation had my name on it and so does the receipt from The Trainline. No one at any level in Southern or Go Ahead Group seems to care, even though they turn over many millions of pounds every year. What is £100 to them - a drop in the ocean? They want to hang on to it though at any cost. My only offence is being human and human error. People in glass houses should throw the first stone? All they care about is their profits, and on this occasion, the way I have been treated as if I am a criminal or a fraudster, is immoral in my opinion. If you overcharge a customer, you should refund them. If they have paid twice, and they can prove it, which I can, why should they pay twice for the same thing? I can't travel on the 18:20 Euston - Manchester train and also the 19:00 Euston - Manchester train at the same time! They seem to think I can.

I feel both Southern are unsympathetic and aggressive in their stance of taking money off a customers (myself) for an innocent mistake. I paid for two journeys that only one passenger could make. How is this right?

Southern Railway have a funny way of 'Making Every Journey Better' which is their mission statement.

Even Passenger Focus said this:
I have been in contact with both Southern and Virgin Trains to see if they would be willing to refund one set of the tickets that you purchased as a gesture of goodwill. I’m sorry to say that they are not willing to do so. I felt it would of shown good customer service for Southern or Virgin to consider a gesture of goodwill especially as you have made many journeys by rail previously and made an innocent mistake by misplacing one of your tickets. However, this case has mirrored some of the issues discovered in our Ticket to Ride research. This research was compiled by Passenger Focus with data captured through our rail complaints team, highlighting the problems faced by passengers where a genuine mistake has been made. This in turn has then lead to a disproportionate impact upon passengers due to the current limitations of the ticketing system. Our recommendations to improve the current practices have now been presented to the Rail Industry and we now await their response.