Go-electric
Go-electric: Mobility scooter hire Tenerife Cruz de Tenerife
This evaluation is divided into two parts, each with its own assessment.
We were two retired couples visiting Tenerife in the middle of October. On the 13th we decided to rent, from "go-electric", 2 scooters to go around the city.
😎👍👍👍👍👍 FIVE STARS are awarded for a great experience of comfortably gliding around and visiting different parts of the city. The scooters were new and delivered to our hotel as agreed. The staff of the rental company was friendly and he informed us about what was included, costs and rental time etc.
😖👎 ONE STAR is awarded for what happened after the scooters were returned.
Unfortunately I chose to have the €200 deposit returned to the card/account I used for payment. After many long email discussions where it was promised that the deposit would be refunded on either day. One of the problems was that the money was "locked" by the bank.
To make a long story short - on November 20th I received a refund in my account, but not the amount I was entitled to and it took 5.5 weeks to pay back the deposit.
My colleague paid by debit card the cost of the scooter he used for the return journey.
This was NOT taken into account when refunding the deposit, so I then had to pay for two scooters in total, i.e. one too many.
I share with you my experience that it is important to make sure that:
- you agree on the exact final total cost.
- question the need for a booking fee for agents (€20).
- Do not rely on the refund of digital deposits, does not work without the correct account being provided by the scooter hire company i.e. the payment card account number.
This last part of my judgement makes the overall experience of this day a bad memory 👎👎👎👎👎.