Go Internet Bewertungen 315

My tenant has been attempting to get a Go Internet installation since August. She is unable to get an engineer to visit even though she calls 3 times a week to chase them. She is always given excuses why they don't turn up for example the engineer is sick. Twice she has taken the whole day off work to be there for their appointment and they don't turn up. It seems that they do not want the business. Perhaps Trevor would like to explain what the problem is and how they are going to solve it.

27/1/2026
STILL WAITING FOR THIS TO BE RESOLVED
11/2/2026
This issue has finally been resolved and we now have an acceptable speed.
There were complications due to the interrupted line of sight to the transmitter. Trevor came up with a solution that worked for my property and should help surrounding properties.
I hope this experience will improve the company's communication with customers.

Delivery was very Fast. The device was all programes and set up good to go.

Thanks

Reasonable internet service provider. Seems to be a bit patchy when streaming live TV, which takes away the excitement of a live sports event and adds a layer of frustration.

Service is reasonably priced in my area. However, internet connection drops occasionally, which is very frustrating when I’m trying to work from home in the evenings.

Utterly unreliable. Service gets worse and worse. Dreadful

Appalling service, switched off my connection due to an admin error, didn't inform me and now claim they can not restore it. Left my property without wifi claming they are unable to deal with it due to an issue with OpenReach, whilst this issue is genuine I am shocked and how hopeless they have been at escalating it and finding a solution. Comms present as approachable and friendly but in reality hopeless and unreliable.

All went well the young men were great we are very happy with go Internet highly reconnmend thankyou

Great service and even better WiFi

Update 29/08/2025

Rather than resolve my complaint, you chose to call me a liar and even claimed my review was “AI generated.” That is unprofessional and unacceptable.

English is not my first language and I use tools like Grammarly to support my daily communication — for you to mock that publicly is disgraceful.

The facts are clear: I never once received the advertised speeds on my “Full Fibre 900” package, I lost service during your outage with no reply to my emails, and your own email told me it is my responsibility to have backup broadband.

Original Review:

I’ve been with GoInternet since Nov 2024 on their “Full Fibre 900” package and not once have I achieved the advertised speeds. Download speeds consistently fall well below what I am paying for, despite repeated tests across different times and setups.

Most recently, my service went down completely early in the morning and I raised the issue immediately. I did not even receive a reply. I was forced to travel into London to work from my office because I couldn’t rely on the internet I’m paying for at home. Three days later and still waiting for a reply.

The lack of response is appalling. Not only has the service never lived up to the advertised speeds, but customer support appears non-existent. At this point, I am questioning why they are allowed to advertise premium speeds they cannot deliver, and why customers are left without any resolution or acknowledgement.

If you value reliability, transparency, or customer support, I strongly advise you to look elsewhere.

I had my GoInternet service installed recently and the whole process went without a hitch. The speeds have been consistently reliable, which makes a big difference day to day. Their customer service has also been excellent — whenever I’ve needed to get in touch, I’ve hardly had to queue and always felt well looked after. Really pleased with the service and would happily recommend them.

Order was easy to set up and so far the internet speed seems to be great from the tests I have completed.

Every problem been sorted over the phone with politeness from your staff.
Especially as I have memory issues and health condition.
Also could you send me a letter like welcome me to you and any contacts I may need.
Also as proof to benefits office if they should requested out goings at any time.
Many thanks Alan plain

Very helpful staff on the telephone. A very helpful man on the phone called me back eventhough I didn't leave a message. Great customer service.

Very prompt service carried out by the engineer at a good price

Very helpful and friendly also easy to get through. Equipment arrived in good time made more complicated because of house move. Relatively easy to set up help available if needed. So far fast speeds and good coverage over a 3 level house with multi streaming taking place.

Very helpful and sorted quickly

Customer support very helpful and available! Also went above and beyond to hand deliver my Router when Royal Mail 24 service failed!

All on time and works well