Go North East Bewertungen 

Get there act together buses always being missed.at Heworth bus station 2 no 4 buses did not turn up this morning and to add insult to injury the one that I eventually caught..past another no 4 beside the the drive bus stop..how can this happen when that said bus did not go via the bus station..I also would like to add the bus driver s on the no 4 and the no 56 are always helpful and positive

I got the number 2 bus from outside of harvester to go to silksworth at 12 15 on the first of June the driver was top class thank you driver whoever you were wish they were all like you x

The driver on 14.20 x20 was sa star thank you very much

Tried to go on bus and give him 70 p on card and 30 p in cash and he kicked me off also my friend came with me he already paid and came of with me and bus driver refused to give him his money back

Bus drivers are awful and customer service have such an attitude, they were vile. Never thought I would ever say this but they are now worse than Arriva.

I just moved to Stanley Anfield plains. This is the worse experience I’ve ever had with buses. This company is an absolute joke. I hear people complain at work but the X72 is the most unreliable bus I’ve ever come across. First of all it takes an hour for it to come on the time table but rather comes every 2 hours. It happened to me whiles goi g to work and happened yesterday from Gateshead and had to get taxi with these two journeys. Why should I pay for a weekly bus pass and still board a taxi. I am so pissed off. Go North East is a rip off Period.

I can't pick zero stars. Shame as its a zero performance. Used the 74 3 times recently. Late by over 30 mins Late another time and just now too early meaning I got to my stop on time to find bus already been 5 mins prior.
Useless. Unreliable.

So haven't used a bus in a very long time and thought I'd try and support our local service and get a bus from Stamfordham (out in the sticks) to the toon instead of driving in or getting a metro and have to say quite enjoyed the ride in.
Unfortunately, not the same for the return trip at 8.35pm when the bus was due. I got to eldon Square 15 mins before the return trip. Met a fellow Stamfordham resident. Checked the schedule and yes after the Kingston Park bus the hexham bus was due (X74) so all looked good. Having spoke to fellow Stamfordham resident for a few moments suddenly hexham bus #74 was removed from screen! No explanation, no one to ask therefore no ones problem except for those trying to get a ride on the bus whether it was going home or not!
Utterly disgraceful service! No one to ask for an explanation just cancelled so therefore f***off to anyone who wants to use it!
Well thank-you for the introduction back into public service. Having not used it for 20 years cos it was shocking back then I can see service has not changed and it is still equally as shocking today! Personally give it up. If you can't offer a service for anyone that has paid for any journey then just stop trying and close it down... no wonder people want to use their own cars so therefore don't penalise us for the fact public transport is a total shocking service!!!
So in the end my journey home which should have got me back by 9.20pm ended up being 11pm due to the fact after being let down by go northeast also UBER let me down cos the driver could be bothered to turn up either! But that's another story!!!!
So to summarise public transport should just close down as after 20 years its still as screwed up now as it was back then!!!

bus driver refused to let me on with a pop card because his machine wasn’t working - he claimed that i knew pop cards aren’t working despite the fact that i didn’t and my pop card works on every other Q3. he was rude and when i told him i had no money (i’m also 16) he said i couldn’t get on the bus even though i had a pop card with money on.

Never on time, don't turn up, rip off prices drivers are miserable because they get min wage and drive buses. the buses are in filthy majority of the time. If you want the most unreliable crap bus service use go north east. Imagine charging people for this apparent service

This bus company is truly awful and quite incapable of running a consistently reliable & on-time service. Whilst the date of experience for this review can only be one day, this refers to years of frustration. Key problems, with a focus on the 6, X71 & X72 "serving" Burnopfield.

1. High % of breakdowns resulting in cancellations and interrupted journeys. I've experienced a double breakdown and a 30 minute journey to Newcastle, ended up taking 2 hours.
2. Old stock. Last week I 'enjoyed' a commute home on the X71 and probably need to get my fillings checked as it was a bone shaker of a ride. The bus was very very old (not quite Beamish old) and barely seemed to make it up some of the hills.
3. Lateness - particularly for some of the early morning buses. This baffles me, because there's not enough rush hour traffic to cause 10-20 minute delays between 0600-0700. Have to speculate that there's staffing problems with them arriving late to work, or leaving the originating station late. This then causes connecting buses to be missed for my daughter attending college.

We're just one family experiencing this poor service, imagine the number of people across the region and the impact to them. Yet, little evidence of improvement. Sadly, people also have no choice, as they are the single bus company for large areas of the region.

Waited for the number 8 bus service to Stanley today at 15 22 , did not turn up went home came back for the 16 22 serice and that heap of junk did not turn up either

It's a mockery and a complete mess. I waited with my 4-year-old son in the cold and rain for 2 hours. There is nothing to pay even 1 pound for! There's no reason to organize strikes, no culture of attitude towards passengers, and why do you expect to be treated normally.If I could give it less than one, I would give it lower!

I got the X10 Bus from Newcastle yesterday afternoon which was the biggest regret of my entire life and I'll tell you why, as basically everyone on my bus got told to get off at Gateshead Interchange to change buses with absolute no apology from the driver who I noticed was extremely rude to begin with. Anyway, I got on the 2nd X10 bus - which then broke down on the A19 motorway near to Dalton Park with no apology from that driver who didn't explain to the customers what was happening and I was made to wait for over a hour for the X9 to come to where the X10 was. This company is a joke and the drivers need retraining on customer service and how to actually drive buses as when I got on the X9 which was combined with the X10 I was already on. the driver of that bus left people stranded for another hour, which was unacceptable and bad organisation by Go North East not to send an extra bus out to those other people that got stranded. I got off at Billingham as I couldn't take being on the Go North East bus as I became dehydrated during this Bus Ride from Hell and had bad back pains for the rest of the night.

Be EXTREMELY careful if you choose to use Go North East buses in your travels as the drivers are rude, ignorant and unapologetic.

Go North East need to make sure they've got buses that actually don't break down and leave people stranded on a dangerous motorway on the A19.

I've written a complaint to the company about this but I'm still quite angry about the whole situation I had to experience.

I'm unable to give a minus score. I left Darlington at 12 pm on 8th March to catch a bus to my dad's from Stanley bus station at 3pm. It runs hourly 😂😂. It pulled up at 2.55 changed destination to Newcastle, pulls out without any of the multiple customers on it, and promptly buggered off. Many people now have to wait an hour for the next one if it bothers. Absolutely disgusting service.

Don't bother contacting customer service if someone makes a mistake and gives you the wrong ticket, they don't provide any service other than explaining that it is your own fault.

We got the bus last Saturday, explained where we intended to travel and asked for a day ticket to cover the journeys.

£5.20 each ticket was purchased. Tried to use our tickets on a Q3 they did not scan, again on the bus back to town they did not scan. Went to use the tickets at Eldon Square the driver told us we didn't have the correct ticket and refused us travel (embarrassing.) She pointed out that our ticket was only valid in Gateshead, we had told the first driver where we intended to travel but he had given us the wrong ticket type.

Contacted customer service after the weekend and explained what had happened. Their response was first that they would brief drivers in the depot, no explanation what the briefing would be. When we pushed them for a refund of the incorrect tickets we were told no refunds on paper tickets and basically it was our fault for not knowing the ticket we were given was not the correct one for our journeys. What a joke.

What has gone wrong with this service. I have gone on 3 separate journeys recently and none went to plan. The first two involved trips from Sacriston to Durham for appointments on 2 separate days resulting in neither service chosen turning up. Luckily I always travel early to appointments, so was able to stand in a cold bus stop and await the next timetabled service.
My third journey was a trip from Sacriston to Newcastle. The first leg of this trip was to be a bus from Sacriston to Durham and once again the timetabled service I chose didn't turn up. So, I decided to travel to Stanley and arrived in time to meet a connecting service from there to Newcastle. Alas, this bus was 15 minutes late. Now, to the return leg. I did catch a service from Newcastle to Durham which was on time and decided to alight at the Red Lion, Plawsworth and connect with the X20 to Langley Park - big mistake. I waited for 20 minutes and had to begin walking to Sacriston and lo and behold the bus passed me at the half way point, almost half an hour late. This was mid evening and walking in the dark is no fun.
I am now retired and am so pleased that I no longer have to rely on this very poor service to get me to and from work.

I got on the bus and he had appalling attitude and raised his voice at me , terrible attitude and driving

Same crap service buses never turn up and and same miserable drivers

I waited 45 minutes for the 308 to Newcastle no bus turned up I was going to a surprise party I ended up getting a taxi to metro station then metro to Newcastle. I will never use 308 buses again too u reliable. My night was completely ruined.