I bought a pair of blue light glasses to use after having near vision corrected with cataracts surgery. They arrived super quick, fitted well and have really helped with managing eye strain after rec... Mehr ansehen
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Das sagen Bewerter
Good company quick delivery, glasses were okay still using now,bought a bout 2-3 months ago really cheap but well worth buying instead of searching all over I can leave a pair in each room
Unternehmen hat geantwortet
Extremely fast delivery! I absolutely love my new sunglasses, they look good and are nice and light to wear. Was wary of buying online without being able to try on first but the website does have a si... Mehr ansehen
Have had these glasses before so just repeated that process. Getting older so wanted replacement. New Glasses are good , deliver was excellent. No problems at all.
Unternehmen hat geantwortet
Unternehmensdetails
Über Goodlookers
Vom Unternehmen geschrieben
Welcome to Goodlookers, your one-stop shop for eye-catching reading glasses, sunglasses and glasses accessories. Browse hundreds of styles now!
Kontaktinformationen
13 Lakeside Park, Neptune Close, ME2 4LT, Rochester, Vereinigtes Königreich
- 01634 713900
- sales@goodlookers.co.uk
- goodlookers.co.uk
4,7
Hervorragend
4454 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Excellent customer service
Excellent customer service, however my glasses have broke, emailed customer services today for a replacement so hopefully they continue with the excellent service I have received. I also purchased another pair of glasses which were excellent.
13. Mai 2026
Antwort von Goodlookers
Hey Nicola, thank you for a lovely review. We aim to provide the best service, so we're very happy to hear your feedback. We hope to see you again soon. 😎
Poor product quality.
I recently purchased a pair of glasses from you, but after only one week of normal use, they came apart because one of the small screws fell out.
I am very disappointed, as I expected them to last much longer than this. I contacted Customer Service about my issue, but I never received a response.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Goodlookers
Hi Rolandas,
Thank you for taking the time to leave a review.
We're very sorry to hear about your experience. We would like to reassure you that all Goodlookers products are made from high-quality components and durable materials and the issue you've described is certainly not something we would expect. We apologise for the inconvenience this has caused.
All Goodlookers glasses come with a 1-year warranty, so in the unlikely event that a pair is faulty, we're happy to offer a replacement or refund.
In regard to your email, our customer service team is available Monday to Friday, 9am–5pm. We can see that your emails were sent on Friday evening and Saturday morning, outside of our office hours. As we're closed over the weekend, all emails received during that time are reviewed and responded to on Monday.
You should now have received our reply and we hope the resolution we've provided has resolved the issue to your satisfaction. If you feel we've been able to put things right, we would be grateful if you would consider updating your review to reflect your overall experience. Thank you again for your feedback.😊
Antwort von Goodlookers
Thanks so much for the kind words, Alice!
I have bought several pairs of reading…
I have bought several pairs of reading glasses from Good Lookers over the past few years because I like the styles and the price point. Unfortunately, I have found the quality to be disappointing.
The hinges seem to be a particular weak point. I have had multiple pairs break after only a month or two of normal use, which is frustrating when the same issue keeps occurring across different pairs.
I also contacted customer services regarding the problem but found them unresponsive, which added to my disappointment.
It’s a shame because the glasses look great, but based on my experience the durability has not been good enough for regular daily use. As a result, I won’t be purchasing from Good Lookers again and will be looking elsewhere for reading glasses in future.
Update: Following the company’s response, I have checked my spam folder and found that they had in fact replied to my complaint and offered to investigate the issue and provide a replacement or refund. I am happy to correct my original review on that point and acknowledge that they did attempt to contact me.
However, this does not change my overall experience. I have purchased multiple pairs of Good Lookers reading glasses and have experienced repeated failures, always involving the hinges. In several cases the glasses lasted only weeks or a few months before breaking.
My concern is therefore not about customer service but about the quality and durability of the product itself. While I appreciate the offer of a replacement, I no longer have confidence in the build quality as the same problem has occurred repeatedly across Update: Following the company’s response, I have checked my spam folder and found that they had in fact replied to my complaint and offered to investigate the issue and provide a replacement or refund. I am happy to correct my original review on that point and acknowledge that they did attempt to contact me.
However, this does not change my overall experience. I have purchased multiple pairs of Good Lookers reading glasses and have experienced repeated failures, almost always involving the hinges. In several cases the glasses lasted only weeks or a few months before breaking.
My concern is therefore not about customer service but about the quality and durability of the product itself. While I appreciate the offer of a replacement, I no longer have confidence in the build quality as the same problem has occurred repeatedly across several pairs.
The glasses are stylish and reasonably priced, but based on my experience I will not be purchasing from Good Lookers again.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Goodlookers
Hi Stefanie,
Thank you for taking the time to leave the review. We're very sorry to hear about your experience.
Our glasses are made from high-quality materials and are designed to withstand everyday use, so it's disappointing to hear that you've experienced the issues with your glasses. This certainly isn't the standard we aim for and I'm very sorry for all inconvenience this may have caused.
We're also sorry to hear that you felt our customer service was unresponsive. We've looked into this and can see that you contacted us in April. We replied within 24 hours requesting some additional information so we could investigate further, but unfortunately we didn't receive a response. It's possible our email was overlooked, so just in case, we'll resend it today.
We'd still very much like the opportunity to look into this for you and see how we can help. We hope to hear from you soon. 😊
Love em a lot
Love em a lot. Stylish. Big frames for me. On time delivery despite the 10,000km distance! I buy em a lot!
18. Juni 2026
Antwort von Goodlookers
Thank you for your lovely comments Dean, we're glad you're happy with your purchases! 😊
Antwort von Goodlookers
Hi Sarah, thank you so much for leaving a kind review. We hope to see you again soon! 😎
Efficient ordering and prompt delivery
Efficient ordering and prompt delivery. Great product, in fact that's just reminded me to order more!
18. Juni 2026
Antwort von Goodlookers
Hi Jen, thank you so much for leaving a kind review. We hope to see you again soon! 😎
Antwort von Goodlookers
Thank you for your review, Debbie! We're so glad you're happy with your glasses and our quick delivery. Enjoy your new Goodlookers 😎
Antwort von Goodlookers
Hi Robyn, thank you so much for leaving a kind review. We hope to see you again soon! 😎
Antwort von Goodlookers
Hi Zohar, thank you so much for leaving a kind review. We hope to see you again soon! 😎
Antwort von Goodlookers
Thanks so much for the kind words, Stephen!
Where's a sixth star.
Where's a sixth star? EXCELLENT Customer Service, ordered PM yesterday, I was kept notified thoughout the process, then delivered coffeetime the following day, today! I've had a Weybridge Style pair for 3 plus years, they are often admired and commented on, so I thought I would treat myself to a second and third pair in the same frame style. I'd like to thank everyone in the process of my order, I'm now considering another style. I'm getting Elton John vibes.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Goodlookers
Hi Paul! Thank you so much for your amazing review! We're thrilled you had such a great experience and that you're loving your new glasses. We hope to see you again soon! 😎
Cheap looking glasses
Lenses do not sit flush (if you have a 2 + prescription)
Cheap plastic frames
Customer service is lacking
15. Juni 2026
Antwort von Goodlookers
Hi Dear Mrs L,
Thank you for taking the time to leave a review. We're sorry to hear that you were disappointed with your experience and that you felt our customer service was lacking.
As discussed in our email correspondence, the way lenses sit within a frame can vary depending on both the prescription strength and the frame design. With higher prescriptions, lenses can sometimes protrude slightly due to the thickness of the lenses and this is a normal feature rather than a fault with the glasses.
We're also sorry that our customer service did not meet your expectations. We responded to your emails promptly, provided information about why the lenses appeared as they did and offered a return or exchange in line with our returns policy.
If there is anything further we can help you with, please don't hesitate to get in touch with us. 😊
Antwort von Goodlookers
Thank you for your review, Dominika! We're so glad you love your Goodlookers. Having a pair for every mood sounds like the perfect collection! 🤩
Good quality glasses and reasonably…
Good quality glasses and reasonably priced. I get compliments on my glasses all the time!!!
15. Juni 2026
Antwort von Goodlookers
Thank you for your review, Hilary! We're so glad you love your glasses. Enjoy all the compliments! 🤩
Antwort von Goodlookers
Hi Jennifer, thank you so much for leaving a kind review. We hope to see you again soon! 😎
Great looking glasses
15. Juni 2026
Antwort von Goodlookers
Thank you for your lovely review Kath, we're glad you're happy with your purchases!
Antwort von Goodlookers
Thanks so much for the kind words! 🥰
Fabulous prompt delivery
I'm so pleased this review has come through, The ordering sight is fantastic, I ordered 2 pairs on Sunday and they arrived on Tuesday! The glasses are lovely making my collection 4 pairs now. I even have friends asking me to get them some when I visit Hoopers in Harrogate, I work in retail and lost count of comments on my glasses especially the green ones! However, at the weekend I put on my new blue ones and the arm fell off. Is there a customer care team I can send them off to? I could take photos if you wish
15. Juni 2026
Antwort von Goodlookers
Hi Judith,
Thank you for taking the time to leave us such a lovely review.
I would like to reassure you that all Goodlookers products are made from high-quality components and durable materials to ensure the best quality for our customers . You certainly shouldn’t have experienced issues you mentioned in your review, and I apologise for the inconvenience. Please note that all Goodlookers come complete with a 1-year warranty and in the unlikely occurrence that glasses are faulty, we will replace/refund them straight away.
Please contact us at info@goodlookers.co.uk, so that we can honour our warranty and send you some replacement specs.
Thank you again for your review! 😎
Nice glasses quick service lovely…
Nice glasses quick service lovely packaging / quality.
7. April 2026
Antwort von Goodlookers
Hi, thank you so much for leaving a kind review. We hope to see you again soon! 😎
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