Good Protein Bewertungen 486

Was fully informed from the time products were ordered up to when they were delivered
One of the products I didn’t like. They truly stand behind their satisfaction guarantee.
Easy contact to their support team.
Charlie from the team was amazing.
His response was quick as well as the resolution. I have a replacement product on the way !
Highly recommend this company.

I love their sugar-free products; they're delicious, especially the mint and chocolate chip plant-based protein. They help me drink my recommended daily amount of water. Plus, the service is quick and courteous.

Charlie, Maya & Rylee were all excellent in helping me sort out my order & an issue with my address.
Their response time and thorough work was very refreshing. The communication was always kind and clear.

Thank you to the whole team who got it sorted! This is my favorite protein powder & I'm glad it is going to end up in the right address.

Keep up the good work!

I was having difficulty navigating the website to delay my order. Their customer service stopped an order going out that day and changed my next order to a protein powder that I wanted to try in the future. Charlie was delightful! Personable, efficient and kind. Kudos to your great Canadian company and to hiring the BEST staff.

The product is excellent, but better than that, is the customer service. I got Charlie when asking questions. Quick to respond regardless of when I messaged. It's been a long time since I had such excellent customer service.

Do NOT order from this company. If you value honest communication and any standard of care, do not waste your time. I have been waiting almost a month for a refund based off a return request. Customer service keeps repeating the same information (that you the customer typically must give because they can’t seem to locate a shipping or tracking number) and thanks you for your “patience”. They don’t offer any sort of free product or compensation for the complete lack of customer service. Ive given up now on receiving a refund.

I was part of a study in university regarding heavy metal presence in protein powders, and guess what? Good Protein is a heavy hitter when it comes to heavy metal presence! (Cadmium and Lead)

Update as of Jan 21, 2026: I did receive my refund, after 22 days and only after I posted multiple bad reviews on social media platforms.

The team at Good Protein,
a big thanks to all that you have done for us, not only giving the the best Protein products, Tasty and Healthy, not to mention the customer service, professionals, that make sure you're 100% satisfied.
We are 100% happy, with "Good Protein" shake products.
Thanks for everything guys
Rod

I left a review previously commending the quality of customer care I received from Charlie, however, I want to retract as I’ve been waiting a week now to year from customer support, with promises to hear back within 24 hours of my original complaint. I did not. So I followed up with an email and was told again, I would hear back in 24 hours, and I’m sitting here 48 hours later having heard nothing. Very sad that a Canadian brand doesn’t care to help their customers with their concerns.

Très bon service à la clientèle. Réponse quasi immédiate. J’ai essayé le mélange beurre d’arachides avec du lait et c’est délicieux ! Très pratique aussi de l’ajouter à des éléments cuisinés pour augmenter l’apport en saine protéines. Le produit idéal dans le but de contrôler mon pré-diabète.

J'aime la liste d'ingrédients qui me semble plus nutritive que d’autres marques. Je l'ai acheté parce qu'il ne contient apparemment pas de stevia et qu'il est mentionné « non sucré ». Mais pourtant le goût vraiment ULTRA sucré lève le cœur et étrangement c'est le même goût et le même engourdissement de la bouche que si ça contenait du stevia (attention aux allergiques). Ce serait plus honnête d'au moins mentionner que le goût est absolument TRÈS sucré (si c'est pas du stevia, y a clairement quelque chose d'équivalent et il faut le mentionner !!).

I am trying to find a new protein powder. Sent an email asking questions and I received an extremely prompt and informative response.

I have been using good protein powder for a couple of years. I appreciate that it is plant based, the clean ingredients and especizlly the 7gr if fiber. I tried so many flavors and they are all good. It is a tad bit sweet for my taste, but it is 0gr of added sugar so i don't mind that. Shout out to my girl Charlie at the customer service team, top notch service !

Wonderful customer assistance and cooperation on top of being a great product!!
Highly recommend Good Protein!

The product is excellent. The service and support from the people of the cie is exceptional. I had question and very fast within a half day, get the answer and explanations.
The product was recommended by members of my family and close friends and I took a chance and I am not disappointed. I am happily surprised that still in 2026, to be able to get an excellent service and support.

I had an issue with my order not being received. I contacted customer service as soon as I realized I hadn’t received it. Their response was quick and when the delivery people couldn’t provide proof of delivery, they sent out a replacement order right away. I have been using Good Protein for several months and it is the best protein powder I have ever tasted. Love their variety of flavours.

I had to make a change to my order due to a personal situation, and I was so impressed with how efficiently and kindly Charlie & the team handled it. They processed the change, refunded straight away based off my email note promptly, without even requesting for clarification. They made the process simple, and treated me with genuine understanding. I wrote a personal message to clarify and their responsiveness was commendable. It’s rare to see such excellent customer service these days, and I truly appreciate their trust & professionalism and care. I’ll definitely continue shopping here and recommend them to others!

Amazing product and outstanding customer service:) will be ordering again and again.

I had some confusion about the price and website but still went ahead and ordered the product(because its amazing!).

Once i got the confirmation I responded to the email. The email was answered within an hour with the explanation.

Amazing experience. I’m pretty much allergic to all other protein and so I ordered off Amazon for good protein. Then I realized I could order through their website. Somehow my account glitched and sent my protein to Calgary when I live in Edmonton. But luckily they were able to fix that for me and were so patient and kind about it! Would recommend! They have amazing fast customer service, I heard back very quickly and they made me feel heard.

Product is top notch and customer service was lightning fast and friendly.Great job team.