“Really happy with the support we’ve received from Grafterr, especially from Bhàrgàví. She’s been incredibly helpful with our EPOS setup, always responsive and patient in sorting out any issues we’ve... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great customer service and support and great product Simple and easy to use and lots of functionality that can be tailored to your business needs
Unternehmen hat geantwortet
We are loving the Grafter POS—it’s fast, incredibly user-friendly, and has made our daily operations so much more efficient. A huge thank you to Ms. Mansi for her amazing support! She was so kind, p... Mehr ansehen
Unternehmen hat geantwortet
I had a great experience with Mac from Grafter Support on Google Meet. He was friendly, patient, and explained everything clearly. He made sure my issue was fully resolved without rushing. Really help... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Offering everything from market leading ePOS, drag & drop website builders and online ordering to kitchen management, stock control and customer engagement tools, all interconnected, seamlessly sharing data and managed from a single platform.
Kontaktinformationen
38 W Gorgie Parks, EH14 1UT, Edinburgh, Vereinigtes Königreich
- 0131 564 1559
- info@grafterr.com
- grafterr.com
4,6
Hervorragend
222 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
“Excellent support from Bhàrgàví”
“Really happy with the support we’ve received from Grafterr, especially from Bhàrgàví. She’s been incredibly helpful with our EPOS setup, always responsive and patient in sorting out any issues we’ve had. Her customer service has made a real difference to how smoothly things run day to day at our shop. Great system backed by an even better support team.”
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Grafterr
Thank you so much for the wonderful review! Being responsive and patient is exactly what we aim for, and it's great to know it's landing.
Thanks again for the kind words about both the system and the team. We're always here whenever you need us.
Team Grafterr 💙
Great customer service and support and…
Great customer service and support and great product
Simple and easy to use and lots of functionality that can be tailored to your business needs
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Grafterr
Thank you for the great review! We're delighted you're finding the system simple to use and that the functionality works for your business.
Great to hear the support has hit the mark too, we're always here whenever you need us.
Team Grafterr 💙
One video call will solve any technical…
One video call will solve any technical issue ,
Friendly and patients make u understand the problem
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Grafterr
Thanks for the brilliant review! We're so pleased a quick video call got everything sorted, and that our team made the problem easy to understand.
We're always here whenever you need a hand.
Team Grafterr 💙
Very good
Very good, helpful and friendly. Many many thanks
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Grafterr
Thank you so much!
Always happy to help, and we're glad you had a great experience.
Team Grafterr 💙
Antwort von Grafterr
Great to hear the issue was resolved and the instructions were clear. We're always here if anything else comes up.
Team Grafterr 💙
Fantastic service as always thank you…
Fantastic service as always thank you very much and a special thank you to Mac🙏🏻🙏🏻🙏🏻🙏🏻
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von Grafterr
Thank you so much! It means a lot to hear you've had fantastic service, as always. We'll be sure to pass your thanks on to Mac. he'll be made up to hear it!
Team Grafterr 💙
Antwort von Grafterr
Thank you! 👌
Always here whenever you need us.
Team Grafterr 💙
Quick Support
Quick Support and Resolved my query and helped in a timely manner! Thank you Sai Raj
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Grafterr
Thank you so much for the kind words! We'll make sure Sai Raj knows his efforts are appreciated. We're always here whenever you need us.
Team Grafterr 💙
I recently had a call with Mac from…
I recently had a call with Mac from Grafterr, and I wanted to share my experience. From start to finish, the process was smooth and straightforward. Mac was professional, knowledgeable, and took the time to clearly explain everything, which made the whole experience feel easy and stress-free.
What stood out most was the level of support and responsiveness. Any questions I had were answered promptly, and I felt genuinely supported throughout. The platform itself is user-friendly and easy to navigate, which made things even better.
Overall, I’ve had a very positive experience and would definitely recommend Grafterr to others looking for a reliable and efficient service.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Grafterr
Thank you for the wonderful review! We're delighted to hear your experience with Mac was smooth and straightforward from start to finish.
We'll make sure he sees this, it'll mean a lot to him. Welcome to the Grafterr community, and we're here whenever you need us!
Team Grafterr 💙
I had a great experience with Mac from…
I had a great experience with Mac from Grafter Support on Google Meet. He was friendly, patient, and explained everything clearly. He made sure my issue was fully resolved without rushing. Really helpful and professional—highly recommended!
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Grafterr
Thank you for the great review! Mac is exactly the kind of support experience we want every customer to have, patient, thorough, and genuinely helpful.
We'll pass this on to him. Don't hesitate to reach out if you ever need anything!
Team Grafterr 💙
Had such a good experience process was…
Had such a good experience process was smooth and easy updating the menu prices etc
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Grafterr
Thank you for the kind words! Great to hear the process was smooth and straightforward. We've worked hard to make things like menu updates as easy as possible, glad it's hitting the mark. We're here if you ever need anything!
Team Grafterr 💙
Great service
Mac was really really helpful I cannot express enough how relieved and grateful I am he sorted all the problems. I changed to a faster internet and struggled to connect my printer and after 2 hours everything was back to normal. He was really patient and me a technology idiot can just about use my phone! He takes me through all the procedures and I’m blessed God has sent me another superman to rescue me. I have been with Grafter for almost 8 years and it was my other superman Yesh who helped me set my tablet up. Such a reliable company that provides 24 hour service! Thank you Mac & my favourite Yesh. I haven’t forgotten you!
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Grafterr
Eight years with us, that genuinely means everything! Thank you for such a heartfelt review. Mac and Yash are both stars and we'll make sure they see this, they absolutely deserve the recognition.
We're always here, whenever you need your next superman! 🦸
Team Grafterr 💙
Mac was super patient and attentive…
Mac was super patient and attentive even though we spent almost 2 hours on the call. And managed to resolve every issue we had. I would highly recommend this company and the support that they provide. 5 stars!
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Grafterr
Thank you for the kind words and the 5 stars. We'll make sure he sees this. We're always here if you need us!
Team Grafterr 💙
It's was very smooth,easy and clam
It's was very smooth and easy to sort out our problem.
I want to thank Mr. SAI RAJ who was very helpful and clam to solve our issues.
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von Grafterr
Thank you so much for the kind words, we're really glad to hear your issue was sorted smoothly and that you had a positive experience with us.
We'll make sure Sai Raj gets the recognition he deserves. It's great to know he made the process easy and stress-free for you. That's exactly the standard we hold ourselves to.
We're always here if you need anything else!
Team Grafterr 💙
Today I got some help from Mac
Today I got some help from Mac, and he totally nailed it—updated our new menu in record time and made some important changes. This system is super easy to use. Thanks a ton for your help! Super service from Mac
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Grafterr
That's brilliant to hear, thank you for taking the time to share this!
We'll make sure Mac gets a well-deserved shoutout for this. Quick, effective support is exactly what we aim for, and it sounds like he delivered just that.
So glad the system is working well for you too. We're always here whenever you need us!
Team Grafterr 💙
Excellent System & Even Butter Service
We are loving the Grafter POS—it’s fast, incredibly user-friendly, and has made our daily operations so much more efficient.
A huge thank you to Ms. Mansi for her amazing support! She was so kind, professional, and helpful throughout the setup. It’s rare to find such a great product backed by such wonderful people. Highly recommended!
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Grafterr
What a wonderful review, thank you so much!
We're thrilled to hear Grafterr POS is making such a difference to your daily operations. That's exactly what it's built for.
We'll be sure to pass your kind words on to Mansi, she's a fantastic part of the team and it's great to hear she made the setup experience so smooth and enjoyable for you.
We're lucky to have customers like you. Don't hesitate to reach out if you ever need anything!
Team Grafterr 💙
Antwort von Grafterr
Thank you, being there when you need us is what we're here for!
Team Grafterr 💙
Would not recommend
Would not recommend. They kept hold of funds a few times claiming it was a fraud check. As an electrician taking relatively small card payments, I felt this was a bit over the top and very frustrating. They would ask for information which I would give quickly and in detail about transactions taking place, only to be told it would need reviewing which would take forever to be dealt with. The more you pestered them, the slower they did anything.
They eventually closed my account saying it was because of inactivity when I had been using it 2 months previously.
Having used companies like sumup and izettle I would recommend you avoid this company. Hard work, poor communication and not always truthful in what they are saying.
6. März 2025
Bewertung ohne vorherige Einladung
Antwort von Grafterr
Thank you for sharing your feedback. We're sorry to hear you felt this way about your experience.
Fraud and compliance checks are a strict regulatory requirement that all payment providers must follow, these processes exist to protect both our customers and their end users, and are never carried out lightly.
We take pride in how we handle these situations and always aim to communicate clearly and move as quickly as the process allows.
We're sorry the experience didn't reflect that on this occasion. Account closures are also always based on account activity data, and we'd be happy to clarify the details if you'd like to get in touch directly at support@grafterr.com.
We wish you all the best and hope you'll give us another chance to show what Grafterr is really about.
Team Grafterr 💙
Uday Kiran gave an exceptionally…
Uday Kiran gave an exceptionally efficient service
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Grafterr
Thank you for the kind words! We're here whenever you need us!
Team Grafterr 💙
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