Grays Bewertungen 1 153

I found it hard to understand the people on the Grays side of the phone. They sounded like they were offshore. When I had a question, they couldn’t answer it and said someone would contact me within 48 hours. That’s not good enough. 48 hours is too long. I asked if I could pay by eftpos. I was told yes. Then changed to no- sorry you can’t. No eftpos machine onsite. Really? No eftpos facilities at an auction centre? Auction notes said they would provide rego papers for boat I purchased. Not provided. I asked for them- 2 days later was told by email I don’t need them. I do need them. Replied to email requesting rego papers- I haven’t heard back after 2 days

Travelling by public transport from NSW to South Australia adds to the expense. Picking up the vehicle was straight forward, no issues, On the road in no time at all. Great little car bided on and won. Pleased with my purchase, great motor, body is presentable. Tyres were 75% will need changing soon. Maybe provide a % on tyre wear for customers to also base their bids on.

First time ordering from Grays. Easy to navigate site. Great price for my wine. Fast delivery. Happy customer

Once I have my account set up, it was very easy. Love the biding war.
To my surprise, I won on a bottle of wine I was after and it turned up before lunch the next day
Super amazing experience

I could not work out how to talk to someone. The phone prompts were fine but did not resolve my issue

The auction process went well. However, when I visited onsite to complete payment and pickup my truck the day after the auction finished I was informed of an ownership dispute so the auction was cancelled. Surely Grays’ up front ownership validation processes prior to purchase should have surfaced this prior to the auction.

The website is easy to use the pictures form part of the description so it’s easy to make your own informed views. The Dandenong site was easy to navigate and staff were polite and helpful

I won an auction on Friday 20 March. . Over a week later I have not heard a word about shipping.
I am now unsure whether I have been scammed or it was a legitimate buy.

The online bidding was easy and staff was great when picking up the new vehicle

Wine never arrived, waste of money.
Australia post said they couldn’t leave it, and I was home waiting but heard nothing.
Now it’s at a depot I can’t get to.
They won’t redeliver.
Don't buy unless they find another delivery company.

Great service thanks

The item was delivered promptly and the package and handling fee was not applied. This is my first purchase for quite awhile. I was once a regular bidder, but the package and handling fee was too high compared to other companies I purchase from. If I buy one bottle I don't expect to pay a flat fee of over twenty dollars for it to be delivered.

The service provided by staff members were great, they were very helpful and friendly.
However it has been over two weeks now and still didn’t receive the payment from the sale of vehicle.
Very poor service in that regards

Website gets non responsive at times..preferences and filters drop out or don't register..for an online auction this app is somewhat not very user friendly..one would think it could have been done better.

Auction bid price just so far from real price, so easy to calculate all charges into bid price - took to long to get my goods

I recently trusted grays to sell my car all was well auction ended $2700 happy with the result i was informed the buyer refused to pay ,auction number 2 sold again $3200 again buyer didn’t pay .car been with them now nearly 3 months according to grays sales under $5000 automatic from registered Credit card but nothing Grays couldn’t care less ,i was going to take car back but was informed if i do that i will be charged for 2 months storage obviously not worth it i mentioned it sounds like a scam to make cars seem defective when there constantly readvertised .never the less third auction $1400 to which they had the cheek to then charge $610 in fees and commission on a car they allowed to be devalued.Im not convinced this isn’t fraud within Grays or a third party syndicate but either way don’t trust them selling your car unless its knackered or your not bothered .made a complaint to Grays but they couldn’t care less

1. the web site needs improvement 1. bidding on multiple items at once is confusing as the bidding display does not show the item NUMBER and contains a countdown timer which is not linked to the actual time remaining on the auction. After winning an auction my account does not show any won items? 2 the building for pick up had no sign to help you ID that this is the correct location and the functionality was a bit confusing. 3. the people were very good and quick.

Kimmy was very helpful from start to finish explained everything throughly. Even when I didn’t understand she explained everything very clearly. Always prompt on phone calls and messages. Can’t thank you enough. 10/10

easy quick transaction for a wine i know