We used this company for the first time this year, whilst never expecting to ever make a claim due to being caught up in flight cancellations, they handled everything with great sympathy and compassio... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Would.never have used this company if wed known the claim would be through another company again. Made a missed cruise port calim over two weeks ago and have still heard nothing whatsoever. Insured wi... Mehr ansehen
Excellent price for couple’s travel insurance. Simple website which was easy to use. Quick responses from company. Very satisfied.
Unternehmen hat geantwortet
This is the second time of using great cover, it gives me everything I need so I've got no worries while im away,, easy to get the quote and get my cover started
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
GreatCover.com is part of Cover-More Blue Insurance Services Limited (previously known as Blue Insurance Limited), a multi-award winning insurance company with over 15 years of experience and committed to offering comprehensive cover at very competitive prices to both Irish and the UK customers. At GreatCover.com, you can choose between Multi-Trip, Single Trip or Backpacker policies and customise them by adding one or more optional cover, including Winter Sports, Travel Disruption and Excess Waiver.
Kontaktinformationen
(IRE) Suite 11, Fifth Floor, No. 2 Stemple Exchange, Blanchardstown Corporate Park D15 E4FN, Ireland | (UK) 1, Neptune Court Vanguard Way, Cardiff, CF24 5PJ , Vereinigtes Königreich
- (IRE) 0818 286 528 | (UK) 0333 355 0255
- info@greatcover.com
- greatcover.com
4,4
Hervorragend
2550 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von GreatCover.com
Hi Patricia,
Thank you for your review. We're sorry to hear that you did not receive your confirmation email and policy documents after purchasing your policy.
We have investigated this matter, raised a complaint on your behalf, and emailed you directly regarding the issue. We have also reissued your welcome email and policy documents to ensure you have all the information relating to your cover.
If you have not received the documents or require any further assistance, please reply to our email or contact our Customer Care Team on 0333 355 0255, Monday to Friday, 9:00am to 5:00pm, and we will be happy to help.
We apologise for any inconvenience caused and appreciate you bringing this matter to our attention.
Kind regards,
Gagandeep
I wish there is lower than a one star
I wish there is lower than a one star . It’s waste of money. The insurance is gold cover with 195 pounds access when it’s come to cover a cancellation they don’t pay for nothing.my holiday to Amsterdam was cancelled and I send all the requested documents to them but after a long waiting time they come up with nothing. They don’t pay for transfer or refund for my holiday.I won’t recommend to use them because it’s just waist of money.
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von GreatCover.com
Hi Zak,
Thank you for your review. We are sorry to hear that you are unhappy with your experience.
We understand that additional information has been requested so that your concerns can be raised with and reviewed by our Claims Team. Unfortunately, until the requested details are received, we may be unable to take the matter any further.
We would welcome the opportunity to discuss your concerns and assist in reaching a resolution. Please contact us on 0333 355 0255 if you would like to discuss this further. Alternatively, if you wish to raise a formal complaint, you can email customercomplaints@covermore.com and a member of the team will be happy to help.
Kind regards,
Gagandeep
Antwort von GreatCover.com
HI Anne,
Thank you for your feedback! We're so glad to hear that you found your experience to be good and easy. We truly appreciate you taking the time to share your positive thoughts.
Kind regards,
Gagandeep
Poor service never ever recommend…
Poor service never ever recommend anybody please don’t insured with them
6. April 2026
Antwort von GreatCover.com
Good Morning,
Thank you for your feedback. We're sorry to hear that you were dissatisfied with our service and appreciate you bringing your concerns to our attention.
We have attempted to contact you by telephone to discuss the matter and left a voicemail. We have also raised a complaint on your behalf and sent you an email so that we can better understand your concerns and investigate them further.
We would welcome the opportunity to speak with you and work towards a resolution. Please reply to our email with further details, or contact our Customer Care Team on 0333 355 0255 (Monday to Friday, 9:00am to 5:00pm), and we will be happy to assist.
We look forward to hearing from you.
Kind regards,
Gagandeep
Very cheap cover
15. September 2026
Antwort von GreatCover.com
Hi Tina,
We appreciate you taking the time to leave us a review—it means the world! We don’t take feedback lightly, and knowing we made a positive impact really gives our team energy and focus.
Kind regards,
Gagandeep
Great price very impressed and…
Great price very impressed and excellent cover compared to other travel insurance companies
15. September 2026
Antwort von GreatCover.com
Hi Amanda,
Thank you for your wonderful feedback! We're so pleased to hear you found our pricing great and our coverage excellent compared to other travel insurance companies.
Kind regards,
Gagandeep
Great choice of travel insurance at…
Great choice of travel insurance at good price for annual
12. Juni 2026
Antwort von GreatCover.com
Hi Michael,
We're delighted to hear you found a great choice of travel insurance at a good price for your annual needs. Thank you for your positive feedback!
Kind regards,
Gagandeep
Antwort von GreatCover.com
Hi Stephen,
We are so pleased to hear that you found our service quick and our pricing great. Thank you for taking the time to share your positive feedback with us!
Kind regards,
Gagandeep
terrible takes ages
waste of time everything takes so long to do. you have to resign up just to even try to make a claim and constantly get verification confirmations and then put even more details in. think they’re trying to make it as time consuming as possible so you just give up.
8. September 2026
Antwort von GreatCover.com
Hi Sophie,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand how frustrating it can be when you are trying to submit a claim and feel the process is taking longer than expected.
We appreciate that being asked to complete verification checks and provide additional information can be inconvenient, particularly when you are already dealing with a situation that has led to a claim. These steps are in place to help protect our customers' personal information and ensure claims are handled securely and accurately.
We take your concerns seriously and can confirm that a formal complaint has been logged on your behalf and escalated to our claims handling team for review. They will investigate the issues you have raised regarding the claims process and contact you directly to discuss the matter further and work towards a resolution.
We sincerely apologise for the frustration and inconvenience caused and appreciate you bringing this to our attention. Customer feedback is invaluable in helping us identify areas where we can improve our service.
Thank you again for your feedback, and we hope to have the opportunity to restore your confidence in our service.
Kind regards,
Gagandeep
It is a first time order and it was…
It is a first time order and it was easy process to follow. very happy
14. September 2026
Antwort von GreatCover.com
Hi Joana,
Thank you for your wonderful feedback! We're so pleased to hear that your first order with us was an easy process. We appreciate you sharing your positive experience.
Kind regards,
Gagandeep
You need to improve your customer…
You need to improve your customer service. It is very slow to respond.
14. September 2026
Antwort von GreatCover.com
Hi Mohamed,
Thank you for taking the time to leave your feedback. We appreciate you sharing your experience with us.
We are sorry to hear that you were unhappy with the time it took for us to respond. Following your earlier contact regarding your policy documents, we resent the documents and provided further assistance to help resolve the issue. When you later contacted us by phone, we identified and corrected an issue with the email address held on the policy and successfully resent the documents.
We appreciate that the delay in resolving this matter was frustrating, and we apologise for any inconvenience caused. Your comments regarding our response times are valuable and will be shared with the relevant team as feedback to help us improve our service.
Thank you again for your feedback. If there is anything further we can assist you with, please contact our Customer Services team on 0333 355 0255.
Our opening hours are:
Monday to Friday: 9:00am to 5:00pm
Saturday and Sunday: Closed
We will be happy to help with any questions or concerns you may have.
Kind regards,
Gagandeep
Easy online purchase at a decent price .
14. September 2026
Antwort von GreatCover.com
Hi Gavin,
Thank you for your wonderful feedback! We're so pleased to hear that you found our online purchase process easy and our pricing satisfactory.
Kind regards,
Gagandeep
Antwort von GreatCover.com
Hi Taylor,
Thanks for the five stars! We're grateful for your support. Every star counts—and so does your voice. Thanks for helping us grow with your feedback!
Kind regards,
Gagandeep
Antwort von GreatCover.com
Hi Chloe,
Thanks so much for your kind words! We're thrilled you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.
Kind regards,
Gagandeep
Antwort von GreatCover.com
Hi Linda,
We are so pleased to hear that you found our online process easy, our pricing great, and that you were able to get the cover you needed. Thank you for sharing your positive experience!
Kind regards,
Gagandeep
Very helpful as I put down Gibraltar…
Very helpful as I put down Gibraltar and I am going to Italy lady was very nice putting it right for me
13. September 2026
Antwort von GreatCover.com
Hi Jackie,
We're so happy to hear that our team was able to assist you with your booking change to Italy. We appreciate you sharing your positive experience with us!
Kind regards,
Gagandeep
Antwort von GreatCover.com
HI Dennis,
We're happy to hear that our pricing met your expectations. We appreciate your feedback regarding the cover's simplicity.
Kind regards,
Gagandeep
Concern about the handling and communication of my GreatCover travel insurance claim
I am disappointed with my experience following a medical expenses claim under my GreatCover travel insurance policy.
My claim and all supporting documents were submitted on 20 July 2026. Gallagher Bassett, which is handling the claim, confirmed on 23 July that my claim form and supporting documents had been forwarded to the relevant department. I subsequently received my claim acknowledgement and claim reference number.
After waiting more than 15 working days, I contacted Gallagher Bassett in writing to request an update. I later sent a further written follow-up after receiving no substantive response. Apart from automatic acknowledgements, I have still received no meaningful update.
As of 11 September 2026, I have not been informed whether my claim has been allocated to a claims handler, whether anything further is required from me, or when I can reasonably expect the assessment to be completed.
I appreciate that claims can take time to process. My concern is primarily the lack of communication and the absence of any substantive response to repeated written enquiries.
As a GreatCover policyholder, I would expect the claims process associated with my policy to provide a reasonable level of communication and customer service.
I hope GreatCover will take this feedback seriously and review the way claims handled by its claims administrator are communicated to policyholders.
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von GreatCover.com
Good Morning,
Thank you for your feedback.
We're sorry to hear about your experience. In order to investigate and resolve the issue, we previously contacted you to request some additional information, but unfortunately we have not received a response.
We would like the opportunity to look into this further and help resolve any concerns you may have. Please contact our customer service team using the details below and we will be happy to investigate the matter and escalate if dissatisfied, you can call us on 0333 355 0255. We are open:
Monday to Friday: 9:00am to 5:00pm
Saturday & Sunday: Closed
We look forward to hearing from you and assisting further.
Kind regards,
Gagandeep
Antwort von GreatCover.com
Hi Scott,
Thank you for your comments and for taking the time to leave a 5-star review. We are delighted to hear that you found our service easy to use and that you appreciate the great price.
Kind regards,
Gagandeep
Easy to Use
Very easy site to navigate and very comparable prices. Would recommend.
12. September 2026
Antwort von GreatCover.com
HI Tracey.
Thank you for your fantastic feedback! We are so pleased to hear that you found our site easy to navigate and our prices comparable. We truly appreciate your recommendation.
Kind regards,
Gagandeep
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