Really easy to navigate the website and excellent collection of pop figures. It was really easy to order online and when I received my order it was very well packaged and the pops were in excellent sh... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Great communication from the store with quick responses. Ordered items and they arrived well packaged with no issues. I would definitely recommend Grey Wizard Toys & Collectibles. Will be buying again... Mehr ansehen
Pre ordered a hard to find funko pop in January, took the risk as was not estimated in stock until 4 months later. Was kept in formed and the item arrived in perfect condition and was also in a protec... Mehr ansehen
Pre-ordered a very rare Funko pop, was really hopeful it was going be authentic and legitimate and it was! Great delivery, well packaged, gave me updates and answered a query I had with great customer... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Grey Wizard Toys is a small, family-run toys and collectibles business specialising in Funko Pop, Funko Soda collectibles and other Film & TV merchandise.
Kontaktinformationen
Vereinigtes Königreich
- info@greywizardtoys.com
- greywizardtoys.com
4,5
Hervorragend
128 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great website & great delivery.
Really easy to navigate the website and excellent collection of pop figures. It was really easy to order online and when I received my order it was very well packaged and the pops were in excellent shape/condition. Will definitely shop again. Thank you.
1. Juni 2026
Pre ordered a hard to find funko pop in…
Pre ordered a hard to find funko pop in January, took the risk as was not estimated in stock until 4 months later. Was kept in formed and the item arrived in perfect condition and was also in a protective case. Very happy son when it arrived.
28. Mai 2026
Excellent service!
Great communication from the store with quick responses. Ordered items and they arrived well packaged with no issues. I would definitely recommend Grey Wizard Toys & Collectibles. Will be buying again from them. ⭐️⭐️⭐️⭐️⭐️
28. Mai 2026
Well packaged legitimate site
Pre-ordered a very rare Funko pop, was really hopeful it was going be authentic and legitimate and it was! Great delivery, well packaged, gave me updates and answered a query I had with great customer service. Would recommend
28. Mai 2026
Was fairly dubious about using a site…
Was fairly dubious about using a site id not heard of for a pre order with no release date. You delivered and at a good price, will definitely use again.
28. Mai 2026
Tracking Shows Delivery, Yet Refund Denied
Very disappointing experience with Grey Wizard Toys.
I returned an unopened parcel using the return label provided through Temu and followed the returns process exactly as instructed. The parcel I returned was the exact same sealed parcel that had originally been delivered to me, and I never opened it.
I have proof of the return, including a drop-off confirmation email, video evidence of me handing the parcel to Evri, and tracking information showing the parcel was delivered to the seller’s return address with GPS confirmation.
Despite this evidence, Grey Wizard Toys denied my refund and their only response was: “Package is not there.”
No investigation details were provided and no evidence was supplied to dispute the courier’s delivery confirmation. As a customer, I do not believe it is reasonable to refuse a refund when the tracking clearly shows the return was successfully delivered to the seller’s designated returns location.
I have now been forced to escalate the matter through Temu’s claims process to recover my money.
That said, I am willing to be fair. If the parcel has genuinely gone missing after being marked as delivered, then the fault may lie with Evri rather than Grey Wizard Toys. However, as things currently stand, I am left out of pocket despite having evidence that the return was delivered.
I would be more than happy to update or remove this review if the matter is properly investigated and resolved fairly.
31. Mai 2026
Bewertung ohne vorherige Einladung
Would recommend
As always, the service was fantastic. Delivery was incredibly quick, and the range of products is excellent. I’ll definitely be ordering again and would highly recommend them.
30. Mai 2026
Bewertung ohne vorherige Einladung
Great thank you
Great communication every step of the way, quality items and packaged very well!!! Thank you
7. Mai 2026
Love their collection
Was so happy I stumbled upon a hard to get Funko pop! Definitely recommend
7. April 2026
Absolutely first class communication…
Absolutely first class communication from beginning to end. Secure packaging and reassurance from Grey Wizard, especially when I am a collector. They even supplied photos of the actual item to clarify that the item was good for me. Fantastic customer service!
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Grey Wizard Toys & Collectibles
Thank you for the amazing feedback Jason! We're always happy to help and pleased to hear you're happy with the order.
I didn't get my order yet it's been…
I didn't get my order yet it's been over a month Order #2569
What sort of a joke is this
9. April 2026
Antwort von Grey Wizard Toys & Collectibles
Dear Barwir, we apologise for the delay in sending this out to you, but we had sent you a couple of emails regarding your order to which we received no response. In addition, this was an overseas order which naturally have longer shipping times.
It's a shame also that you didn't even attempt to contact us directly through one of our numerous contact methods, regarding your order, and instead came straight here.
I can see that your order was delivered on 17th April, one day after your review here, and as we have heard nothing else from you since, hope that everything is fine with your order, including the free extra gift we included as an apology for the delay.
Kind regards
Grey wizard toys&collectibles are a…
Grey wizard toys&collectibles are a great company there have a huge selection of funko pops to choose from
30. März 2026
Antwort von Grey Wizard Toys & Collectibles
Thanks Clayton, appreciate the great feedback and your order!
Brilliant from start to finish would…
Brilliant from start to finish would definitely use again
9. März 2026
Antwort von Grey Wizard Toys & Collectibles
Great to hear Cameron, thanks for the order!
Really lovely experience with Grey…
Really lovely experience with Grey Wizard Toys! Vinted lost my item and the lovely guy at GWT sent me a replacement for free 🙏🏻 Very well packaged toy too. It’s this sort of personal service that would make me want to buy more from a company. Highly recommended shop! 🤩
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Grey Wizard Toys & Collectibles
Pleased to be able to help Sammy!
Great customer service …
Great customer service excellent communication fast shipping a pleasure to shop with.
24. Februar 2026
Antwort von Grey Wizard Toys & Collectibles
Thanks Marlon, that's great to hear!
Fast delivery!
Purchased an Ascended Heroes ETB from them, super fast delivery and my son managed to pull a god pack from it!
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Grey Wizard Toys & Collectibles
Wow, I bet your son was over the moon! Congratulations and not at all jealous over here! (Well maybe a little bit, but very happy for you!) Thanks for the great feedback.
Definitely recommend
Great experience had a funko I've been looking everywhere for. Fast delivery and came well wrapped without a scratch! Definitely gonna be ordering again.
17. Februar 2026
Antwort von Grey Wizard Toys & Collectibles
Thanks for the great feedback Aidan! Pleased to hear your order went smoothly!
Frais supplémentaires !
23€ de frais d'expédition, je comprends et aucun problème, mais à la livraison on me demande 27€ de taxes!!
Et une boîte de mes funko pop est cassée.
Donc en définitif , j'ai payé trop cher.
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Grey Wizard Toys & Collectibles
Dear Thibault, thank you for your review.
You may not be aware but although it would be helpful to our cashflow if we were able to demand tax from French residents, we are sadly not the France tax authority and have no control over charges raised by them. As such, customs and import charges are always the buyer's responsibility and we also state this on all of our listings for the avoidance of any doubt or confusion. Zut alors, it appears that you missed this.
As for the 'broken' box, this is the first we have heard of it so can't comment on this without any further details, and we are unable to handle customer service queries over Trustpilot. Perhaps try one of our many other means of contact that we have available, all of which you seem to have missed.
Tout le meilleur.
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