I ordered grounding shoes online but when I used their tracking link, their website could not be reached. I tried several different methods to no avail. I did further research and found numerous compl... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I love the grounding shoes/sneakers the moment I put them on. They are so comfortable I wear them around the house instead of my ugg slippers. The toe base is extremely wide allowing my toes to move... Mehr ansehen
Unternehmen hat geantwortet
Louisa called me when my order for shoes came through. I am glad she did call. I had a lot of questions and she was able to answer them thoroughly. I explained what issues I’m having with shoes and pa... Mehr ansehen
Unternehmen hat geantwortet
I purchased the grounding pads back in July 2026 When we Received the pads we tried them right away. We did not feel any results i sent an email back in August 10th 2026 requesting to return abs... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Grounding.co, we provide grounding products to reconnect you with Earth’s energy, promoting balance, well-being, and relief from discomfort. 🌍
Kontaktinformationen
Vereinigte Staaten
- +15162122806
- info@grounding.co
- grounding.co
3,3
Akzeptabel
103 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 57 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
We chose these shoes because…
We chose these shoes because of the high comps rating. Sadly the grounding copper post fell out of one of my husband’s shoes the first time he wore them.
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi Diana, I’m Roshelle, Operations Manager here. Thank you for bringing this to our attention, and I’m truly sorry. Having the grounding copper post fall out the very first time your husband wore the shoes is absolutely not the experience or quality we want you to have.
I’d like to personally make sure this is properly addressed. Please email our support team at info@grounding.co and mention that you’re speaking with Roshelle, along with your order number. I’ll make sure your concern is followed up and that we assist you with the appropriate next steps.
We sincerely apologize for the inconvenience and appreciate you giving us the opportunity to look into this and put it right.
Missing parts
Missing parts. They don’t honour their policy of 90 days or your money back! Takes days before they reply to emails and do so to offer a 25% off more to keep what I don’t want. Don’t buy nothing from that site. The phone number is out of service.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi Sophie,
I’m Roshelle, Operations Manager here. Thank you for bringing this to our attention, and I’m truly sorry. We completely understand how frustrating it is to receive a product with missing parts and then have difficulty getting a timely response from our team.
I’d like to personally make sure this is properly addressed. We’ve requested your order details and contact information through Trustpilot so we can locate your case and review what happened. Once we have those details, I’ll make sure your request is properly followed up and that we assist you with the appropriate next steps.
We sincerely apologize for the lack of communication and the frustration this has caused. Thank you for giving us the opportunity to look into this and put it right.
I have tried calling the phone number…Nonworking phone# nonresponsive to messages
I have tried calling the phone number listed; it does NOT go through. I have sent you a few messages and not received a response in over 2 weeks. I found out within about 5 minutes of receiving the grounding shoes that they will NOT work for my feet. The copper stud hurts my arthritic feet. You have failed to let me know how I can return them for a full refund. Is this how you always do business with customers???
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
I’m Roshelle, Operations Manager here. Thank you for bringing this to our attention, and I’m truly sorry. Not receiving a response after reaching out about your shoes and return is absolutely not the experience we want you to have.
I’d like to personally make sure this is properly addressed. We’ve requested your order details and contact information through Trustpilot so we can locate your case and follow up with you directly. Once we have those details, I’ll make sure your request is properly followed up and that we assist you with the appropriate next steps.
We sincerely apologize for the lack of communication and the frustration this has caused. Thank you for giving us the opportunity to look into this and put it right.
Although it took about 2 weeks to get…
Although it took about 2 weeks to get the shoes, I found them to be very comfortable and they fit perfect!!
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi LuAnn, I’m Roshelle, Operations Manager here. Thanks so much for sharing this! I’m really glad to hear you found the shoes comfortable and that they fit perfectly.
We also appreciate your patience with the delivery time. Thanks again for taking the time to share your experience, LuAnn. We really appreciate it! 💚
I love the shoes
I love the shoes, however, on the first wearing the copper button on the bottom of the shoe fell out. I found it outside my house by accident and popped it back into one of the holes. Is this supposed to happen? Do I need a new button?
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi Marge, I’m Roshelle, Operations Manager here. Thanks so much for sharing this. I’m really glad to hear you’re enjoying the shoes, though I’m sorry the copper button came loose so quickly, especially on your first wear.
Please email our support team and mention that you’re speaking with Roshelle, along with your order number and a photo of the shoe and button if you still have it. I’ll make sure we look into this and follow up with you.
Thanks again for taking the time to share your experience, Marge. We really appreciate it! 💚
Great products
Great products, best one i hv tried so far, I didn't receive the pen tho to check grounding mat..
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi Michele, I’m Roshelle, Operations Manager here. Thanks so much for this. I’m really glad to hear you’ve been enjoying our products and that they’re among the best you’ve tried so far.
I’m sorry the testing pen wasn’t included with your order. Please email our support team and mention that you’re speaking with Roshelle, along with your order number, and I’ll make sure we look into this and follow up with you.
Thanks again for taking the time to share your experience, Michele. We really appreciate it!
Wanted to love but some let downs
I was looking forward to these shoes and all ready to love them. However, shipping was a little longer than expected to recieve. The orange was not as vibrant as I would have liked. However, the biggest drawback was within the first day the one Shoe had the copper rivet rip out. I don't know when or where but it's gone. Very quickly. With all the open holes in the soles of the shoes, I am surprised there were not more populated with copper. I likely will make my own modification with some 12AWG wire I have and weave it through the holes to make a better hold and more full contact copper area.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi Jamie, I’m Roshelle, Operations Manager here. Thanks for sharing this, and I’m really sorry to hear about the copper rivet coming out so quickly. I can understand how disappointing that must have been, especially after looking forward to the shoes.
We also appreciate your feedback about the color and shipping time. Most importantly, we’d like to make sure we properly address the issue with the missing rivet. Please email our support team and mention that you’re speaking with Roshelle, along with your order number and a photo of the affected shoe if available. I’ll make sure your case is followed up with the team.
Thanks again for taking the time to share your honest feedback, Jamie. We appreciate the opportunity to look into this for you.
These shoes are very comfortable
These shoes are very comfortable, my feet and legs are not fatigued any more, my knees feel very good. I only wish they were a little more water-proof, when irains, my feet get soaked
Thank You,
Al D'Errico
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi Al, I’m Roshelle, Operations Manager here. Thanks so much for sharing this. I’m really glad to hear you’re finding the shoes comfortable and that your feet and legs feel less fatigued.
I appreciate the feedback about the waterproofing as well. We’ll certainly keep that in mind as we continue improving the shoes.
Enjoy your Grounding.co shoes, Al, and if you ever need anything from us, just reach out to our support team and mention Roshelle.
Nice at how close the shoes are to… I am disappointed however that after my two walks my feet are hurting. Tried one walk with socks and one without. The copper studs are hurting my left foot.
Surprised at how close the shoes are to the description. Looking forward to trying them on my next walk!
Message for Roshelle
30. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi Teresa, I’m Roshelle, Operations Manager here. Thanks so much for this. I’m glad to hear the shoes were as close to the description as you expected, and I hope you enjoy trying them out on your next walk.
Enjoy your walk, Teresa, and if you ever need anything from us, just reach out to our support team and mention Roshelle.
I want to rate this a zero!!
Roshelle told me to email and put her name on it, she never gave me the exact email to send it to which makes it very suspicious, and the call still drops when I try to call the phone number!!After sending an email to the one on the website and putting Roshelle's name on it, I still have not heard from Grounding.co on returning my shoes and getting a refund. Would rate this as a zero if the option was there. This company is terrible!!
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi Debra, I’m Roshelle, Operations Manager here. Thank you for bringing this to our attention, and I’m truly sorry. Not receiving a response after reaching out about your return and refund is absolutely not the experience we want you to have.
I’d like to personally make sure this is properly addressed. We’ve requested your order details and contact information through Trustpilot so we can locate your case and follow up with you directly. Once we have those details, I’ll make sure your request is properly followed up and that we assist you with the appropriate next steps for your return and refund.
We sincerely apologize for the lack of communication and the frustration this has caused. Thank you for giving us the opportunity to look into this and put it right.
It must be working!!!!…
I have been utilizing the flat sheet for over a week and have received top sleep scores on my Apple Watch for the first time ever. It must be working
29. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi Robin. Thank you for sharing your experience, and we’re so pleased to hear that you’ve been getting top sleep scores on your Apple Watch since using the flat sheet. We truly appreciate you taking the time to share this with us and hope you continue enjoying it!
Grounding Shoes
I received your Grounding shoes on August 25th. That day I sent a email to return the shoes because the copper rivet hurt the ball of my foot. I was asked to send pictures of the shoes & original packaging. This request was from a Linda Smith (File7Limited). I sent everything requested on August 26th. To date I have not received any further responses. Please advise as to how I can return the shoes & receive a full refund. Thank you, Lynn
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi Lynn, I’m Roshelle, Operations Manager here. Thank you for bringing this to our attention, and I’m truly sorry. Waiting for a response after providing the requested photos and packaging information is absolutely not the experience we want you to have.
I’d like to personally make sure this is properly addressed. Please email our support team and mention that you’re speaking with Roshelle, along with your order number. I’ll make sure your return request is followed up and that we assist you with the appropriate next steps for your refund.
We sincerely apologize for the lack of communication and appreciate you giving us the opportunity to put this right.
I love barefoot shoes.
I love barefoot shoes.
the problem I'm having with these shoes, is with every step I feel the metal grounding in my feet and it's a bit uncomfortable. if there's a solution for this please let me know. other than this I like the shoe.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi Traci, I’m Roshelle, Operations Manager here. Thank you for bringing this to our attention, and I’m sorry to hear that the grounding component has been uncomfortable with every step. We’re glad to hear that you otherwise like the shoes, and we’d like to make sure we properly address your concern.
Please email our support team and mention that you’re speaking with Roshelle, along with your order number. I’ll make sure your request is followed up and that our team assists you with the appropriate next steps.
We sincerely appreciate your feedback and the opportunity to help make your experience better.
I would like to give zero stars…
I would like to give zero stars. I ordered two pairs of shoes. The grounding thing hurt my feet. I requested a refund. I was asked to send an email with a picture of my shoes which I did provide. They did not respond. I have sent two follow up emails with no response. This has been going on for a month. I would absolutely never by anything from this company again.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi, I’m Roshelle, Operations Manager here. Thank you for bringing this to our attention, and I’m truly sorry. Waiting a month after providing the requested photos and following up multiple times without a response is absolutely not the experience we want you to have.
I’d like to personally make sure this is properly addressed. Please email our support team and mention that you’re speaking with Roshelle, along with your order number. I’ll make sure your request is followed up and that we assist you with the appropriate next steps for your refund.
We sincerely apologize for the lack of communication and appreciate you giving us the opportunity to put this right.
SCAM!!!!
Order#10585
Worse customer service. I received multiple mats without any plugs so mats are useless without being able to use electricity. Emailed multiple times but no response after 1 reply from Kriesha Jawili about no plugs and another from Emma after I said I want to return the items. I want to return these items since my doctor advised against using the mats but no answer. Worse service ever. I do think this is just a scam especially after research!!! If I get service back I’ll change my review.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi, I’m Roshelle, Operations Manager here. Thank you for bringing this to our attention, and I’m truly sorry for the frustration you’ve experienced. The missing adapters and the lack of timely responses are certainly not the level of service we want to provide.
I can see that you’ve been trying to reach us regarding your order #10585, and we want to make sure this is properly addressed. Since you’ve requested a return, we’d like to assist you directly and make sure your concern is handled as quickly as possible.
Please email our support team and mention that you’re speaking with Roshelle, so it can be directed to me. I’ll personally make sure this is followed up and help arrange the appropriate next steps for your return.
We sincerely apologize for the experience and appreciate you giving us the opportunity to make this right.
POOR customer service!
August 17 - original post:
I’ve emailed them 4x since receiving my mat. Package says it includes an adapter. I didn’t receive one. I emailed for clarification. Then I emailed to return- NO RESPONSE! Brutal customer service. Quick to take my money though.
I've emailed AGAIN since receiving their response to my issue and no one has answered?!
Now almost mid September and they want me to keep the product at a partial discount when I made it perfectly clear that since a part was missing I wanted a refund. Better companies to order from!
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi, I'm Roshelle, Operations Manager here. Thank you for bringing this to our attention, and I'm truly sorry. Four emails with no reply isn't the experience we want anyone to have, and the adapter should have been in your box.
I don't have your order details from this review, so could you email our support team and mention you're speaking with Roshelle? That way it comes straight to me. Include your order number and I'll take it from there, whether that's getting the adapter out to you or arranging a return.
We want to make sure you're happy with this, and I'd like the chance to put it right.
I never received my order.
I never received my order.
After trying multiple times with your company, from the day I placed the order. I was unable to update my address. So it was sent to Pennsylvania and the post office didn’t deliver it there, but sent to lost mail. So I am stuck and out $80
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi, I'm Roshelle, Operations Manager here. I'm sorry your order didn't reach you, and I understand the frustration of being out $80 with nothing to show for it.
From what you've described, the order did ship and made it into the postal network before it was returned as undeliverable. Address changes can be difficult to apply once a parcel has entered fulfillment, which may be what happened here, but I'd rather look at the actual record than guess.
Please email our support team and mention you're speaking with Roshelle, and include your order number. I'll trace the shipment and the address request from our end and come back to you with options.
Poor design. It’s a gimmick.
Unfortunately, the design of the shoe does not work well with the copper rivet. The rivet is not ideal to have poking into the bottom of your foot and makes a metal rattle clicking sound with every step. Within 5 seconds of wearing them I realized I got tricked into a silly gimmick of thinking they’d actually work as real grounding shoes. The thin sole pad covers the copper from actually making a real energetic connection with your foot anyways. They also trick you into buying two pairs for the price of one to make you think you’re getting a good deal but in actuality it’s not worth it in my opinion. And on top of that I ordered a 9.5-10 size shoe since I wear a 10 regular shoe but since the shoe should fit more like a glove the 9.5-10 size is a whole size too big making both pairs of shoes I bought too big to wear comfortably. And why are there 8 holes in the bottom of the shoe for copper rivets but they only put 1 rivet in. Seems like they just did the bare minimum and are taking advantage of people that wanted actual grounding shoes.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi, I'm Roshelle, Operations Manager here. I appreciate you laying out the detail, and I'm sorry the shoes weren't what you expected.
You've raised several things worth looking at properly: the rivet placement underfoot, the sound while walking, the sizing on the 9.5-10, and the question about the rivet holes. I'd rather get you real answers on those than a generic reply here.
Please email our support team and mention you're speaking with Roshelle, and include your order number. I'll look into each point and sort out an exchange or return on both pairs.
I ordered shoes and when I received…
I ordered shoes and when I received them, the grounding buttons were placed in the most uncomfortable location- in the ball of the foot (you could feel them through every step) . I removed them. Otherwise, the product is fine. Shipping time was decent.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi, I'm Roshelle, Operations Manager here. Thanks for the honest feedback, and glad the shoes and shipping otherwise worked out for you.
The button placement under the ball of the foot is worth a closer look, and I'd like to hear more about how yours sat. Please email our support team and mention you're speaking with Roshelle, and include your order number. I'll pass the detail to our product team and see what we can do for you on this pair.
Works as advertised
Wearing the shoes indoors all day at first. Feet felt good, I was surprised because I have plantar fasciitis. I could tell my balance getting better the more I wore the shoe. Walking outside felt different at first but okay. But one step on concrete to wipe feet and the cooper tip came right off, I was wearing the black pair. Very disappointing.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Grounding.co
Hi Debbie, I'm Roshelle, Operations Manager here. Really glad the shoes were working well for you, which makes the copper tip coming off that much more annoying. That isn't what we'd expect from one step onto concrete.
I'd like to take a closer look at what happened with that pair. Please email our support team and mention you're speaking with Roshelle, and include your order number. I'll review it personally and come back to you with options.
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