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max bet appeared only after the bonus was active

Ben from live chat answered, sort of

Then the next agent had no chat history

repeating myself twice made the ticket feel pointless. That is exactly the sort of basic detail that should be clear.

That is exactly the sort of basic detail that should be clear

I started with a small £49 test on weak Wi-Fi.
Mobile and desktop showed different cashier layouts. It was already my second coffee, so maybe I was impatient, but still.
I stopped because every next click raised another question.

Bank transfer returned to balance with no message.

After a small £57 test, the cashout line vanished after I switched devices. I asked support and got a copied FAQ

i started with a small £49 test before bed. The document list changed after i uploaded my payment screenshot. It was already my second coffee, so maybe I was impatient, but still. I stopped because every next click raised another question.

Login codes arrived out of order while making dinner. Somehow, Face ID worked once then asked for email again. boring account functions should just work. I would not have cared if the site had shown one honest status

i used the promo on Live Blackjack because it was listed... What annoyed me was that the rewards tab stayed empty after relogging. that turned a small reward into homework. My coffee went cold while I compared the pages.

Date filter counted wrong — not ideal.

Before I gave up, the verification page showed no status. No warning, no clear status, just another page to refresh.

The page froze after a Trustly deposit. Somehow, the reminder appeared behind the game window. it made the site feel half-tested. The same detail was still wrong before bed.. It was a small issue until the account pages kept disagreeing 🤦.

KYC appeared only after I tried withdrawing £95

Chat closed while I was explaining ticket #6205 again.

i started with a small £24 test with 9% battery left. Recently played forgot the slot after login. It was already my second coffee, so maybe I was impatient, but still. By the evening I had more screenshots than answers.

The reload banner showed one rule before activation. The issue was that cashback changed amount between two account pages. a promo can be average and still be clear

The date filter counted Friday as Saturday. Somehow, the weekly total changed between devices. the wording needs to be much clearer for this kind of tool. That is exactly the sort of basic detail that should be clear.