Gymkit UK Bewertungen 

433
TrustScore 3.5 von 5

3,5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Purchased a Curved treadmill. Delivered 2 days later and really pleased. Really solid, quiet and great quality build. Im using it for my Hyrox training and would really recommend it. Great customer se... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Placed an order on 18th April for item in stock and confirmed was in stock. Even kept checking days after, item was still in stock. Sent an email on 28th April 2020 as had heard nothing regarding orde... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Wonderfull customer service from the main office & also a home worker called Kerry. It's fantastic to see a large product range at sensible prices when the online competition is over-charging be... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Ordered item & at time wasn't advised when it would be delivered. When out of house the next day, the item arrived, but, as no one at home, card was left advising it would be delivered following... Mehr ansehen

Unternehmensdetails

  1. Fachhandel für Sport- und Fitnessgeräte
  2. Fitness- und Ernährungsberatung
  3. Großhändler für Fitnessgeräte
  4. Sportgeschäft

Vom Unternehmen geschrieben

UK's leading suppliers of New and Refurbished Gym Equipment


Kontaktinformationen

3,5

Akzeptabel

TrustScore 3.5 von 5

433 Bewertungen

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3,5

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(433)

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Bewertet mit 5 von 5 Sternen

Purchased a low quality Teeter table…

Purchased a low quality Teeter table and WOW! Love it. Arrived with a broken clip which customer service replaced without question. Super impressed with delivery time, customer service & product. Thank you.

18. Juni 2020
Bewertung ohne vorherige Einladung
Gymkit UK-Logo

Antwort von Gymkit UK

Dear Helen, thank you for the great review and 5 star rating. Enjoy the teeter table, and hope you visit us again soon. Take care
Kind regards
Howard
Howard Braband
Managing Director

Bewertet mit 5 von 5 Sternen

Wheels for Peak Pilates

I could not find wheels for my Peak Pilates and on an off chance emailed GymKit UK. Pam responded immediately and was incredibly efficient in sourcing and procuring the correct wheels for me. She asked for photos which she used to identify the correct parts. The process was very organised and proficient. Couldn't recommend GymKit enough and especially Pam. Thank you.

18. Juni 2020
Bewertung ohne vorherige Einladung
Gymkit UK-Logo

Antwort von Gymkit UK

Dear Roy, thank you for taking the time to leave feedback and for the 5 star review. Im pleased Pam was able to take good care of you and found the wheels that you wanted. Thank again and please let us know if there is anything else you need.
Kind regards
Howard
Howard Braband
Managing Director

Bewertet mit 4 von 5 Sternen

Foot corrector - Good item purchased which I could not…

Good item purchased which I could not buy elsewhere - which I’m v happy with. Delivery time was lengthy however which I imagine is due to covid.

11. Juni 2020
Bewertung ohne vorherige Einladung
Gymkit UK-Logo

Antwort von Gymkit UK

Thank you for the feedback and review. I hope you get some good use from the foot corrector and glad you like the product.
Kind regards
Howard
Howard Braband

Bewertet mit 5 von 5 Sternen

Excellent

My husband loves Teeter gravity boots XL and they arrived sooner than expected. Many thanks!

5. Juni 2020
Bewertung ohne vorherige Einladung
Gymkit UK-Logo

Antwort von Gymkit UK

Dear Ester, thank you so much for the feedback and 5 star review. I’m glad your husband likes the Teeter gravity boots.
Kind regards
Howard
Howard Braband

Bewertet mit 4 von 5 Sternen

Reece is fab!

Although my experience was a little tricky at first thanks to Reece everything got sorted. Call them - a real person will pick up the phone and help you! No robots!

I ordered a spin bike and it arrived faulty (through no fault of gymkit). Reece was straight on it helping me out and actually sourced an even better bike for me - a bike that was seriously hard to come by if you didn’t have the right connections. They came and picked up the faulty bike and swapped it out with my new one. Which is such a good bike, couldn’t be happier. Yes things took a long time, but there is a pandemic going on...it’s gonna happen!!

29. Mai 2020
Bewertung ohne vorherige Einladung
Gymkit UK-Logo

Antwort von Gymkit UK

Dear Olivia, thank you for the great feedback, and also for your understanding when there are hiccups and bumps along the way. I'm glad we were able to sort the replacement bike out and that Reece took good care of you. Hes a great guy and will be pleased to see your review. Happy training :)
Kind regards
Howard

Bewertet mit 5 von 5 Sternen

Truly outstanding service

Truly outstanding service. From order to delivery every step of the was was superbly communicated. Reece provided exemplary customer care. The rower I ordered arrived well ahead of time which was amazing and I received a call in advance from the delivery company coordinated by Reece to check the date was convenient for me. The rower arrived perfectly and professionally off loaded to my door. The speed of delivery was impressive even more so during covid -19
I highly recommend this company.

28. Mai 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great service and good advice.

20. Mai 2020
Bewertung ohne vorherige Einladung
Gymkit UK-Logo

Antwort von Gymkit UK

Dear Paul, thank you for taking the time to leave feedback and for the 5 star review! Im glad the team gave you some good advice and all the best with the training!
Kind regards
Howard
Howard Braband
Managing Director

Bewertet mit 5 von 5 Sternen

Spectacular machine, outstanding service

I chose to spend my hard earned money with gymkit uk because of the outstanding customer service given by Pam - i was in negotiation with another provider who just didn't come close.
Pam contacted me several times to advise on delays and an estimation of when my order would arise. Delivery man was excellent, machine is a thing of beauty - sleek, smooth lines and no nasty edges to catch me out and bite my shins as others do! Easy to put together too. We are now the very proud owners of a spectacular pilates reformer, thank you Pam and Gymkit uk 🥰😍

19. Mai 2020
Bewertung ohne vorherige Einladung
Gymkit UK-Logo

Antwort von Gymkit UK

Dear Anne, thank you for the amazing review and 5 star rating. We really appreciate you taking time to give us your feedback, and Im glad you have been treated well and that you are happy with your new Peak Pilates Reformer. Happy training, stay safe, and please let us know if we can be of further help in the future
Kind regards
Howard
Howard Braband
Managing Director

Bewertet mit 5 von 5 Sternen

Ordered a peak pilates reformer during…

Ordered a peak pilates reformer during unusual times covid-19 .. Outstanding service from Pam, well informed, knew what to do, weekly updates till the equipment arrived.. Very pleased from start to finish

18. Mai 2020
Bewertung ohne vorherige Einladung
Gymkit UK-Logo

Antwort von Gymkit UK

Dear Julie, thank you for the feedback and 5 star review. Im glad that Pam took good care of you. Good luck with the reformer training, and please let us know if we can be of further help in the future - Happy Training and stay well :)
Kind regards
Howard
Managing Director

Bewertet mit 5 von 5 Sternen

I have recently ordered a precor spin…

I have recently ordered a precor spin bike. I had a few questions about what to buy, the customers service I received was excellent, staff were very informative. Once I placed my order I assumed delivery would be a little slow due to the current situation (Covid), but to my surprise delivery was very quick.

The bike was easy to assemble, and as soon as I used it it felt comfortable, it was easy to adjust seat and handle bars to the correct height. I didn’t order a monitor but the cradle Is great to hold my phone to stream virtual spin classes.

I Would definitely recommend this company to buy any fitness equipment.

17. Mai 2020
Bewertung ohne vorherige Einladung
Gymkit UK-Logo

Antwort von Gymkit UK

Dear Laura, thank you for taking the time to leave a review and for the 5 star rating. Im glad the team looked after you and gave you some good advice. Good luck with the spin sessions, happy training and stay safe :)
Kind regards
Howard
Howard Braband
Managing Director

Bewertet mit 5 von 5 Sternen

Fast and efficient

7. Mai 2020
Bewertung ohne vorherige Einladung
Gymkit UK-Logo

Antwort von Gymkit UK

Dear Anthony, thank you for the feedback and for the 5 star review. stay safe and enjoy your training.
Kind regards
Howard

Bewertet mit 4 von 5 Sternen

A3 spin bike purchase

I bought an A3 spin bike from Gymkit a few weeks ago. Bike was despatched quickly and came fully assembled as requested. However, less than 2 weeks in there was a problem with the fly wheel which seemed to have been overtighted during assembly and was not running straight. Gymkit arranged to collect the faulty bike and recommended another brand to me, which could be despatched quicker than if I wanted for a replacement A3 brand. I have been dealing with Rhona at Gymkit throughout this problem and have been highly impressed with how professional and efficient she has been in handling my case. She has kept me informed and has been completely understanding in how frustrated this situation has been. I am glad to say, that due to her amazing handling of my problem, a new bike is on it's way to me. Thanks Rhona, you have been a star.

6. Mai 2020
Bewertung ohne vorherige Einladung
Gymkit UK-Logo

Antwort von Gymkit UK

Dear Jeanette, thank you dso much for the review and feedback regarding your experience. Im glad Rhona has looked after you - I will pass your feedback on to her, she will be over the moon! Good luck with the training on your new bike, stay safe and well
Kind regards
Howard

Bewertet mit 5 von 5 Sternen

Great service in these difficult times

Great service in these difficult times, my Teeter table arrived the following day, having spoken to them in the past about buying one they were extremely helpful throughout.

4. Mai 2020
Bewertung ohne vorherige Einladung
Gymkit UK-Logo

Antwort von Gymkit UK

Dear Neil, thank you for the 5 star review. I am glad that you have received your Teeter Inversion table safely. I hope you enjoy using the table, and please do visit us again soon. Stay safe and well
kind regards
Howard

Bewertet mit 1 von 5 Sternen

This is a message for Howard further to…

This is a message for Howard further to his email to response to me on 21-04-20!

Firstly, the email you have provided keeps coming back as being undeliverable!

Secondly, the refund promised to me on 15-04-20 in respect of my order that was cancelled due to you not having the stock, has in fact never materialised on my credit card.

An immediate response is required on this before the next logical step is initiated.

3. Mai 2020
Bewertung ohne vorherige Einladung
Gymkit UK-Logo

Antwort von Gymkit UK

Dear Gavin, your refund was issued at 07.30 on 15th April as promised. It can take a few days to clear on your card, so please will you check again. Please let me know that you have received the payment? I have also checked the email address I left you and it is the correct email. I checked my spam folder and inbox and have not received any email from you. I would be grateful if you would remove this review if you find the money was transferred as promised as this is your 2nd review for the same transaction. Many thanks Gavin
Regards
Howard

Bewertet mit 4 von 5 Sternen

Order Delivery

After some initial issues with the order date. The owner contacted me directly and revised date agreed. Order came pretty much as agreed and was to the quality expected.

2. Mai 2020
Bewertung ohne vorherige Einladung
Gymkit UK-Logo

Antwort von Gymkit UK

Dear Nick, thank you for taking the time to give feedback. We have done our best to cope with the huge demand for home gym equipment, as have our partners and suppliers. Inevitably there have been delays from some of our suppliers. We emailed you on 20th April and also 28th April to inform you of the delay and to offer you an alternative option. We also placed a large notice on our homepage explaining that there may be some delays in certain items. We have been as transparent as we could when informing you of the expected delivery date. I am sorry that we have not met your expectation.
Kind regards
Howard

Bewertet mit 5 von 5 Sternen

Wouldn’t usually write a review but…

Wouldn’t usually write a review but feel it’s important on this occasion.

Have been battling to source a spin bike in current climate and having sent a speculative email, Howard from gymkit responded.

Initially was looking for whatever available and Howard tried to put together a refurbed bike out of current stock.

When this became unviable, he offered up a new precor bike with a discount applied. More than I wanted to pay tbh but good availability promised so jumped at it.

When this failed to materialise due to COVID-19 of course I became frustrated.

Howard managed to provide an alternative which came next day to much relief!

Challenging times but hats off to both Howard and Pam at gymkit, you got me a bike and I’m more than grateful!

Good job guys.

1. Mai 2020
Bewertung ohne vorherige Einladung
Gymkit UK-Logo

Antwort von Gymkit UK

Thanks for the feedback and 5 star rating. It’s been a pleasure working for you and hope you enjoy the spin bike. Happy training and stay safe!
Kind regards
Howard

Bewertet mit 5 von 5 Sternen

A top notch company in every way

A top notch company in every way. Great kit, unfailing communication and the best service around. My absolute Go-To company for everything fitness related. I cannot recommend the whole team highly enough.

30. April 2020
Bewertung ohne vorherige Einladung
Gymkit UK-Logo

Antwort von Gymkit UK

Hatty, it has been a pleasure to supply you - thank you for your order and for the great review. Stay safe and well, and happy training! :)
Kind Regards
Howard

Bewertet mit 5 von 5 Sternen

Happy Customer

After initial concerns about items not being in stock & delays due to COVID 19, GymKit UK have delivered above expectations. They have sourced me a higher spec. piece of equipment and fulfilled their promise, to get the equipment to me at an agreed time. Clearly they have gone above and beyond to deliver.

Pam has been really helpful and friendly, keeping me informed of progress. Delivery on the day was made easy with their staff being very professional to install and showing me how to use the equipment safely.

We are lucky to have a local company offering quality equipment with a friendly service.

28. April 2020
Bewertung ohne vorherige Einladung
Gymkit UK-Logo

Antwort von Gymkit UK

Dear Stephanie, thank you for taking time to leave a review - Im glad Pam kept you well informed and that the install went well. Take care and enjoy your training!
Kind regards
Howard
Managing Director

Bewertet mit 1 von 5 Sternen

Misleading customers...

Placed an order on 18th April for item in stock and confirmed was in stock. Even kept checking days after, item was still in stock. Sent an email on 28th April 2020 as had heard nothing regarding order to be told they had no stock of the item until 15th May 2020. Order was cancelled immediately. I understand things are moving slower due to current coronavirus conditions but does not justify misleading people just to take customer's money.

28. April 2020
Bewertung ohne vorherige Einladung
Gymkit UK-Logo

Antwort von Gymkit UK

Dear Martin, thank you for taking the time to give us your feedback. Covid-19 has created an extremely challenging time for everyone in the fitness equipment industry. We have done our best to cope with the huge demand for home gym equipment, as have our partners and suppliers. Inevitably there have been delays in supply chain from some of our suppliers. As soon as we are informed we contact our customers to update them and offer an alternative option wherever possible. I am sorry that we have not met your expectation. Its not our intention to mislead anyone, and we have been as transparent as we could be when informing you of the expected delivery date.
Kind regards
Howard

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