Great customer Service! 4 stars, as we had an issue with the product itself, however, cannot fault the speed of the resolution. New kettle will be delivered tomorrow and the brew's will be brewing... Mehr ansehen
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Das sagen Bewerter
I love the products but I was disappointed when DPD (their courier) messaged me to say the order would have to be picked up at my local post office. Not a problem I thought, but with three items that... Mehr ansehen
Unternehmen hat geantwortet
My microwave developed a fault. Hadens/Sabichi replaced it immediately without any quibble whatsoever on receiving the faulty item. Can't speak any more highly of them. Their customer service is exemp... Mehr ansehen
Unternehmen hat geantwortet
I had a problem that the retailer would not sort out even with the majority of the paperwork required, Haden we’re only too happy to help and replies came within days and a resolution given in a matte... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Großhändler für Elektrogeräte
- Elektrofachmarkt
- Elektrogroßhandel
- Haushaltswarengeschäft
- Haushaltsgeräte-Großhändler
Vom Unternehmen geschrieben
Haden is a British home appliance brand rooted in design and innovation. Our collections span kettles, toasters, air fryers, microwaves, cookware, refrigeration, cooking and laundry appliances, all created to bring quality, style and everyday ease into the home. Customers value Haden for reliable performance, distinctive design and the reassurance of a brand that stands behind its products. We are committed to after-sales support and lasting satisfaction, with many of our home appliances endorsed by trusted industry schemes that give added confidence in every purchase. Available through UK retailers, independent stores, online marketplaces and our own website, Haden is present across every touchpoint where customers choose to shop.
Kontaktinformationen
5 Wadsworth Road, UB6 7JD, Perivale, Vereinigtes Königreich
- 01909544 570
- info@haden.com
- haden.com
4,4
Hervorragend
618 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I'm really pleased with my kettle.
I'm really pleased with my kettle.
It was well advertised and delivery was really quick. Thank you!
2. April 2026
Antwort von Haden
Great stuff, thanks very much for letting us know #teamhaden
Antwort von Haden
Great stuff, thanks very much for letting us know #teamhaden
Lovely looking kettle and good quality
Lovely looking kettle and good quality. Quick delivery.
30. März 2026
Antwort von Haden
Great stuff, thanks very much for letting us know #teamhaden
Antwort von Haden
Great stuff, thanks very much for letting us know #teamhaden
Haden Kettle
I had brought a kettle from Haden and after 4 months the water level indicator started leaking, I got in touch with customer service and after a couple of emails and pictures they sent a replacement. Brilliant experience.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Haden
Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden
Air fryer problem
I reported a problem with my air fryer and was asked to return it to them. It went back to them on 26th March and I received an email to say they had received it and a replacement would be sent out. An email was received yesterday 30th to say it would be delivered today 31st March. This was a very good and efficient customer service experience.
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Haden
Thanks for taking the time to leave your feedback, we are very happy to have helped! #teamhaden
Fantastic customer service
I started to get the proverbial door ‘open’ message after 3 months use of my air fryer, contacted customer service, straight away they organised a collection and replacement without any hassle, fantastic service, would definitely recommend Haden products
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Haden
Thanks for taking the time to leave your feedback, we are very happy to have helped! #teamhaden
Cons are kettle and toaster arrived…
Cons are kettle and toaster arrived quickly and love the turquoise colour. Kettle has extra filter. Cons are a slight chip on kettle paint but not to noticable so happy to put up with it. However, kettle noisy and takes an age to boil. Metal all round is piping hot to touch after. Boiled it about 3hrs ago and handle too hot to hold. Also when pouring last 2 cups or so water pours out of lid. So many ways to scald yourself. Handle not too far from lid so easy to whack hand on handle. I have small hands too. With the toaster I put it on y to burn off any package smell for first use. No smell but it lit for an absolute age and thought it was disfuntional. Any toast in would burn to a cinder. Again metal piping hot afterwards and for a long time. A danger for children and vulnerable or frail adults, actually anyone. My hands are still hot form holding handle just now after boiling it 3hrs ago. Live in isle of man and too costly to return so they will be dumped, I'll buy a different make and lose money. Real shame.
20. März 2026
Antwort von Haden
HI Deb, thank you very much for your feedback. All of our kettles undergo rigorous testing and comply with all relevant safety standards for household electrical appliances. I will pass your comments to the relevant teams for further consideration. Many thanks.
Great service
Great service, the switch broke on my kettle and the customer service team were amazing!
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Haden
Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden
Beware!This make is a false economy.I…
Beware!This make is a false economy.I have had mine for 2 years and 3 months.
Oven no longer works.
Have tried to get it repaired but electricians unable to get parts.
I phoned Haden direct.
They were completely unhelpful.
Never,never again will I buy this brand.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Haden
Hi Barry, thanks for reaching out. What parts are you looking for? We hold a variety of parts here, and our service partner also holds a range of replacement parts. If you send an email to info@haden.com one of the team will be happy to help!
Broken kettle
Our kettle stopped working 17 months after purchase. Returning it was very easy and a new replacement was posted within days. Throughout customer services sent updates via email. Excellent service
15. März 2026
Bewertung ohne vorherige Einladung
Antwort von Haden
Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden
New equipment purchases
I recently purchased a new kettle and toaster having finally upgraded the kitchen. Both are perfect in the old cottage setting. I had a few queries with the products and the customer team were brilliantly helpful and all is sorted and I'm enjoying using the new equipment!
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von Haden
Great news, thanks so much for letting us know! If there is anything else we can help with, please do let us know #teamhaden
can only give a glowing reference to…
can only give a glowing reference to this company who help resolve the problem with our air fryer quickly and efficiently ⭐⭐⭐⭐⭐
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Haden
Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden
Great kettle
Excellent delivery time and updates.
Love the kettle . It goes well with the toaster.
Just would like the water level indicator to be a little clearer.
4. März 2026
Antwort von Haden
Great stuff, thanks very much for letting us know #teamhaden
I contafcted this company about a faulty microwave…
I contacted this company about a fault on a microwave.i received a reply on the same day.asked to return the item which they sent a prepaid label.with in 1 week I received a replacement item.cant get better than that.very professional customer service.i would recommend this company.
7. März 2026
Bewertung ohne vorherige Einladung
Antwort von Haden
Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden
Antwort von Haden
Great stuff, thanks very much for letting us know #teamhaden
Outstanding customer service
Outstanding customer service! I bought a Haden tumble dryer via Amazon in Feb, the hose connector piece must have got damaged in transport, I contacted Haden to see if they could help (I had no clue what it was called and couldn't get anywhere with amazon), Haden customer services for back to me immediately, asked for photos, instantly identified the issue and sent me the part the next day, free of charge. Brilliant service, I thoroughly recommend them, their products and their customer service care.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Haden
Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden
A really fast and same day response to…
A really fast and same day response to my enquiry.
A friendly and efficient resolution to my problem
I couldn't be happier with the service I have received.
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Haden
Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden
Lovely looking kettle and toaster
Lovely looking kettle and toaster. Now I’ve used them I can give some feedback! Pointless asking for a review when I’ve only just received the goods. The kettles is fine. I am a tad concerned about the strength of the handle. I feel it should be connected to the body of the kettle at both ends. But so far, all is good. The toaster makes lovely toast nothing more I can say really! They both look good in my kitchen
13. Februar 2026
Antwort von Haden
Thanks for taking the time to leave your feedback! #teamhaden
100% professional service
100% professional service, reached out with an issue with our microwave, instant reply and replacement within a few days, highly recommended,
22. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Haden
Awesome stuff! We are really happy that we got everything sorted for you 😊#teamhaden
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