Poor customer care. Lack of communication/acknowledgement of order. Shambles taking payment. Two weeks later DPD are still expecting parcel. So am I!
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We have used Halo test results on two occasions now. Both times the results come through quickly and the process was smooth. We suspect that one of our results that came back was a false positive -... Mehr ansehen
Unternehmen hat geantwortet
Complete debarcle. Paid expensive hotel in Kings Cross on the guarantee of results next day at 6am. Hotel and Halo lost out tests. No one compensation the +300quid we spent. Halo couldnt get us anoth... Mehr ansehen
Unternehmen hat geantwortet
Had an issue on the App where I wasn't able to submit my test. I didn't realise until I had left the testing site. This was significant because it meant Halo were unable to match my sample to my detai... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
HALO - the world's most effective screening solution for infectious diseases including COVID-19
Kontaktinformationen
I-HUB, Imperial College White City Campus, 84 Wood Lane, W12 0BZ, London, Vereinigtes Königreich
- 0330 390 4586
- info@haloverify.com
- haloverify.com
3,2
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1515 Bewertungen
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Staff were very helpful in accessing…feedback
Staff were very helpful in accessing online page to add our details
Test itself was difficult after a flight where I not had a drink Took some table to get the amount of sample required I would have preferred throat/nose swab
14. Februar 2022
Antwort von Halo Verify
Good Afternoon,
Apologies you found our test difficult, for future reference we would advise staying well hydrated throughout the day as dehydration can result to a dry mouth.
Thank you for your feedback and your review, we appreciate this.
Kind Regards,
The Halo Team
Antwort von Halo Verify
Thank you for your feedback, this is very important to us at Halo and we are pleased you had a positive experience with us.
Kind Regards,
The Halo Team
Very efficient service
Very efficient service. Only had to wait about 5 minutes to be connected and then got our certificates within a couple of minutes of uploading the test photo. I would definitely recommend this service and I will be using them again when I am overseas and need to test to enter other countries/ return to Canada (and when I know I have good internet!)
14. Februar 2022
Antwort von Halo Verify
Good Afternoon,
First of all we would like to thank you for taking the time to write this review, your feedback is very important to us at Halo.
Hope we can help you again!
Best Regards,
The Halo Team
Friendly and efficient staff
Friendly and efficient staff. Results back in a few hours and the certificate was accepted by the French and Austrian authorities. Now enjoying a fun skiing holiday.
14. Februar 2022
Antwort von Halo Verify
Thank you for your feedback, this is very important to us at Halo and we are pleased you had a positive experience with us.
Kind Regards,
The Halo Team
Antwort von Halo Verify
Thank you for your feedback, this is very important to us at Halo and we are pleased you had a positive experience with us.
Kind Regards,
The Halo Team
No está claro como llegar a tomar los…
No está claro como llegar a tomar los exámenes
14. Februar 2022
Antwort von Halo Verify
Good Afternoon,
I have translated this into 'It is not clear how to take the tests'
We have instructions on the website if this would help or, if you would like to call our customer service line on 0330 390 4586 we can help you through every step of the process.
Kind Regards,
The Halo Team
It was pure chaos
It was pure chaos. When I had a question, I was brushed aside and told it did not matter. I had four people in my party. The results came back staggered, over more than a 24 hour period, with the first results not appearing until the following day, mind you, the test was supposed to be results returned within 3-5 hours.
As a result, I went with a different provider for my subsequent travel and have shared that information with others.
14. Februar 2022
Antwort von Halo Verify
Hello there,
We are disappointed to hear that your experience was not what we would have hoped for on this occasion. Results are only given an approximate release time, and can take up to 24 hours if we have more samples to process on that day, but we aim to get results back as soon as possible.
Reasons for results arriving at different/or staggered times form the same party can vary from different submission times, to us having to re-run the sample for any reason if we suspect a positive result so we can make sure. We have tried to reach you with no luck to discuss this further, but if you wish to contact us please feel free to do so on 0330 390 4586 Mon-Fri between 8am-8pm, or weekends between 8am-4.30pm with all of your details, someone will be able to assist you with this straight away.
Thank you.
Halo team.
Mixed feelings
Easy to book appointment for the pre departure supervised ART. But on arrival saliva PCR instructions were little ambiguous
14. Februar 2022
Antwort von Halo Verify
Thank you for your feedback, apologies you found the instructions ambiguous, we will be taking this onboard.
Kind Regards,
The Halo Team
Easy and quick!
14. Februar 2022
Antwort von Halo Verify
Thankyou for your 5 star review, your feedback is very important to us.
Kind Regards,
The Halo Team
Antwort von Halo Verify
Good Afternoon,
First of all we would like to thank you for taking the time to write this review, your feedback is very important to us at Halo.
Hope we can help you again!
Best Regards,
The Halo Team
Excellent service
Excellent service, do what they say they will do, prompt results and even helped out when we did things wrong and did not register correctly in the app.
14. Februar 2022
Antwort von Halo Verify
Thankyou for your 5 star review, your feedback is very important to us.
Kind Regards,
The Halo Team
Antwort von Halo Verify
Good Afternoon,
First of all we would like to thank you for taking the time to write this review, your feedback is very important to us at Halo.
Hope we can help you again!
Best Regards,
The Halo Team
Great service
14. Februar 2022
Antwort von Halo Verify
Thankyou for your 5 star review, your feedback is very important to us.
Kind Regards,
The Halo Team
Friendly staff and quick results
14. Februar 2022
Antwort von Halo Verify
Thank you for your 5 star review!
Kind Regards
The Halo Team
An efficient service
An efficient service, conveniently located. Resuts came through very quickly. On the expensive side compared to the same service offered close by
14. Februar 2022
Antwort von Halo Verify
Good Afternoon,
Thank you so much for your review your feedback is very important to us, hopefully see you again soon.
Kind Regards,
The Halo Team
They never refund the money back for their fault
When I had a PCR test, the result came back 7days later rather than 24hours. They said they would refund me as it took seven days to give me the test result but they never refunded me and I gave up after chasing them so many times for the refund.
14. Februar 2022
Antwort von Halo Verify
Good Afternoon,
If the customer does not follow the instructions correctly such as linking up the test to your account, the results will be available but would not have been sent to the customer as it wouldn’t have been linked to the email address.
May I ask if this was the case?, we would like to look in to this situation further for you.
Kind Regards,
The Halo Team
Customer service poor.
14. Februar 2022
Antwort von Halo Verify
Good Afternoon,
First of all we are sorry you did not have a pleasant experience with us. May I ask more details of your experience with us, as we aim for a high level of customer service and we would like to know more on your situation so we can improve?
Kind Regards,
The Halo Team
Very efficient service and results…
Very efficient service and results arrived sooner than expected
14. Februar 2022
Antwort von Halo Verify
Thankyou for your 5 star review, your feedback is very important to us.
Kind Regards,
The Halo Team
Great test but bad service
Great test. Website was bad to use, I ended up having to pay for 2 test and both didn’t show up at the hotel. Thankfully they had some. They also said a rush test would give me an answer by 5pm, we got it at 10pm…
14. Februar 2022
Antwort von Halo Verify
Hello,
Thank you for writing this review as your feedback is very important to us, we are happy you found the test was great, and will take this advise onboard regarding the website.
For the normal PCR test there is estimated time of arrival, however sometimes it can fall out with this time, apologies.
Kind Regards,
The Halo Team
Total unprofessional jokers
Total unprofessional jokers.
I’ve called their call centre 3 times - which means waiting 1h to speak to an agent each time - and all 3 times they confirmed me their rapid test was ok to travel abroad (not valid for the day 2 and day 5 in the UK, but valid abroad and came with a certificate and QR code).
I make the order and nothing arrives, so I call them back (1h waiting again) and the agent had the courage to tell me “Oh, you are one of the lucky (!!!) ones who got the order cancelled due to a system error” - no refund and no notification of this... DISGRACEFUL.
I do the test the day before my flight and the confirmation and certificate does not come. It is a Sunday and the call centre closes early. I get through someone in Twitter and they say “we are chasing the laboratory”, “there is a system error”, “your result and certificate is coming soon”... until 2am - over the phone I was told “for rapid tests you get the result within 1h”.
The morning of my flight arrives and after 1h queue I manage to go through “Dona”, the worst agent I have found in my entire life as a customer. She does not give her surname for data protection, she tells me that all previous times I was given the wrong info and their rapid test does not come with the certificate, she is totally unwilling to understand my situation and to offer any kind of assistance. She has an extremely rude attitude. I’ve asked her to be put through to a manager or supervisor and she said she can’t do it, she can raise a complaint and a manager would follow up within 24h. I tell her what to write but she is faster in typing than me in talking... of course 2 months later I am still waiting for the manager to call me back!!!
Finally I had to run to a local pharmacy and get a proper test, and I have almost missed my flight thanks to Halo!
I will never ever use them again, and I would not recommend them to my enemies.
1st April 2022 update - Total jokers, despite the message below NO ONE has ever approached me, they clearly have no interest in addressing complaints or make things right. Let me make it clearer: AVOID AT ALL COSTS!!
14. Februar 2022
Antwort von Halo Verify
Hello Gianluca,
We are very disappointed to hear that your experience was not what we would have hoped for on this occasion, and sorry that it has caused you so much stress. We appreciate travelling is not an easy task these days.
We would really like to speak with you to discuss this further so I will be asking a manager to contact you shortly so we can do our best to try to rectify this for you.
In the meantime if you wish to speak to one of our team, you can reach us on 0330 390 4586 Mon-Fri between 8am-8pm, or weekends between 8am-4.30pm with all of your details, someone will be able to assist you with this straight away.
Thank you.
Halo team.
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