Mixed experience
Mixed experience - install was ok-ish, aftercare rubbish. The positives - Initial communication was good, they showed up when agreed, electricians very professional. The plumbers themselves were very friendly and were very willing to plan pipes etc according to my preferences. The negatives - They left a lot of mess to clean up including a drive full of nails and broke quite a few floor boards without replacing. Heat pump works fine but the new pipe work makes a huge racket (tapping noises) and some of the pipes were not insulated as per MCS guidance. Have raised these things with Paul numerous times but he has stopped responding, bizarrely suggesting the problem may be the floor boards that I had to fit at my own expense because they broke them. Neither him nor the plumbers have bothered to come and look/listen at the problem or come to replace some parts of radiators that have come loose. Am two hours away or so from their base, and the plumbers continually complained how far and inconvenient it was. Why take on jobs in my area if you can't be bothered to provide aftercare afterwards?








