In the first year, our policy was satisfactory, but in the second year, the rate increased by 20%. I called our agent, who noted that it was unusual to see a rate increase without any claims or chang... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Our Agent Bill Steele. He provided information needed, helped us complete the forms, saved us money, set up ACH auto pay, etc. He made the renewal of our Errors and Omissions Commercial Liability Po... Mehr ansehen
We have looked into other insurance providers from time to time, to see if there are lower rates out there, but what we find is that most other outfits cannot compare to the rates from Hanover. The tw... Mehr ansehen
Our agent was fantastic at answering our questions and helping us get our window replaced. Vicky Kosik is a consummate professional who also happens to be the nicest agent ever, anywhere. You should g... Mehr ansehen
Unternehmensdetails
- Versicherungsgesellschaft
- Kfz-Versicherung
- Unternehmensversicherung
- Gewerbeversicherung
- Haushaltsversicherung
Über The Hanover Insurance Group
Vom Unternehmen geschrieben
Protection for today and all your tomorrows.
Why The Hanover Insurance?
- Partnership with select independent agents that keep your best interest in mind
- 9 out of 10 customers with a home, auto or business claim* are likely to recommend us to a colleague, family member or friend(*refers to customers with a paid claim)
- "A" ratings from AM Best, S&P and Moody's
- a 2021 Forbes America's Best Mid-size employer
- 4.9B in total revenues
At The Hanover, we approach insurance as an opportunity to tailor a coverage plan that provides not just value but peace of mind - for the business you've built, the car you drive, the place you call home.
Together with our agents, we offer standard and specialized insurance protection for small and mid-sized businesses, as well as for homes, automobiles and personal items. We are committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating how we: CARE.
Personal insurance
We provide the insurance you need to protect your car, home, watercraft and more. Whether you're single, married or empty nesters, we can offer you tailored coverage options for your needs with the services and convenience you expect.
- Auto
- Home
- Umbrella
- Watercraft
- Recreational vehicles
- Valuables
- Identity theft
- Prestige
- Hanover Platinum
- Safe Teen
- Motorcycle
- Home cyber
- Home business solutions
Business insurance
Your business is like no other. That's why we offer tailored, flexible insurance solutions designed to meet your business needs today and tomorrow. Our industry experts will partner with you and your agent to help you identify and minimize risk. We offer a variety of coverage for businesses across many industries including:
- Auto
- Business owner's policy
- Cyber
- General liability
- International
- Management liability
- Marine
- Professional liability
- Property
- Surety
- Umbrella
- Workers' Compensation
We also offer a variety of tools and resources, as well as the services of a network of preferred service providers, to help you mitigate the risks faced by your business.
Our claims commitment
When you have a claim, we'll provide the expertise, guidance and tools to make things as easy as possible for you and your family or business. Day in and day out, our skilled claims professionals help us deliver on this promise — getting people back on the road, back into their homes and back to business after the unexpected occurs. Depending on the specifics of your claim, we may interact through self-service digital or virtual options, onsite visits and/or through trusted vendor partners. We'll be with you every step of the way.
Hanover Mobile
Manage your Hanover or Citizens account from the palm of your hand. Just sign in with your My Hanover Policy account, or create a new account directly within the app.
With Hanover Mobile, you'll have access to:
Policy information
- View your policy number, policy period, deductible, and more
- See your full policy, so you know your coverage
- View your auto ID card (excluding MA and NY)
Roadside and accident support
- Quickly call roadside assistance and view the services provided
- View step-by-step instructions in the event of an accident
Claims
- File a claim directly from Hanover Mobile
- File glass claims and schedule service directly with Safelite
- View all of your recent claims information
Contact information
- Get in touch with your insurance agent by phone or email
- Contact our claim service team 24/7
Self-service account management
- Use your fingerprint to automatically log into your account with Touch ID
- Pay your bill
- Update your profile and contact info
- Enroll in or change your paperless settings
Whether it's for your home, your car, or your business, we offer exceptional insurance solutions that balance protection and price. Talk to one of our trusted independent agents today to find out more on how The Hanover Insurance may be the best fit for you.
Kontaktinformationen
Vereinigte Staaten
- 508-855-1000
- hanover.com
4,3
Hervorragend
3935 Bewertungen
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
They care about their customers and…
They care about their customers and give you priority service
25. Dezember 2024
A new customer this year
A new customer this year. In appreciation of a better premium. I hope as I remain claim free, my premiums will show your appreciation of me as a worry free customer.
24. Dezember 2024
Bewertung ohne vorherige Einladung
Oustanding Customer Service
On December 19, 2024, my daughter got in a car accident at 3:30 p.m. in Watertown, Massachusetts. I contacted my agent Lori E McManus, Personal Lines Account, Manager, Brown & Brown Insurance Services, Inc., 980 Washington Street, Suite 325 Dedham, MA 02026 she got on a call with my daughter, took the facts, had a claim set up by 4:00 p.m. and by Friday, December 20, 2024 the car was booked at a Hanover Insurance approved autobody company and I had a reservation for rental car. Outstanding response and dilligence by Lori E McManus and further follow-up this week, and I am very pleased with having Hanover Insurance as my automobile insurance carrier.
19. Dezember 2024
Bewertung ohne vorherige Einladung
Thank you for helping us so quickly
The claims adjuster helped us so quickly and efficiently, it was almost unreal. We were also lucky to find a great roofing company, so everything was handled smoothly and swiftly. I give Hanover 10+ stars for helping me with my claim.
27. September 2024
Had to cancel an auto policy and it was…
Had to cancel an auto policy and it was completed very easily and promptly. Then we amended a second auto policy and, again, the process was easy and quick.
13. Dezember 2024
Customer Service is Alive & Well
This company is always there to answer my questions or to inform me of any updates or changes. I’m really glad that I switched from Oklahome Farm Bureau (after 20 years) to Hanover. I’m very pleased with my agent and his staff! Thank you for hiring such competent people!
18. Dezember 2024
After 8 years with Hanover
After 8 years with Hanover, I was cancelled because I didn't pay the monthl bill on tine (a few days late). I realize this was my fault but I do travel a lot and I can get confused between the paperwork you send me and the electronic texts you send me. If you had suggested that I move over to auto payment, I would have done so gladly. I was unaware that option existed and had no idea I would be cancelled for late payment.
Furthermore, Hanover cited me for having a speeding ticket. Actually, I was sited for driving an unregistered vehicle. However this vehicle was the company car - not mire. Apparently our accounting dept. had missed the payment but it was taken care of that next day.
I will miss Hanover as I (up to now) found you a good and responsive company. Good Luck to you.
Tad Sendzimir
10. Dezember 2024
Bewertung ohne vorherige Einladung
Always had a great experience!!!
15. Februar 2024
This company is awful
This company is awful. My premium went from $70 a month to $370 a month with no notice so naturally I canceled the policy. My mortgage company paid them for an entire year of coverage $4440. What I was told is Hanover insurance would send me a check minus one month of coverage to pay back the mortgage company. What I got instead was $1050. Now I am liable for $3350 for absolutely nothing. Avoid this company. Just awful.
12. Juni 2024
Bewertung ohne vorherige Einladung
I'm a 20+ year happy, Hanover customer
I'm a 20+ year Hanover customer, and I'd rate Han with a !0 (ten rating) cause I ve only files ONE accident claim with you guys and you paid it right away, and didnt raise my rates! In fact that was the only accident I ever
in my whole life (I'm 79 going on 80).
Most experience, dated appx 12/12/2024, I talked to ASHLEY xxxx over the phone to straighten out an administratrive error.She was terrific! She went the extra mile to correct the error in record time. She is a good listener and obviously cares about Han customers, especially me, asked me many relevant questions. So I believe she should get a RAISE rai$$e for that!
No, she did not ask me to get her one!!(I had a story related to he claim that I wanted to tell her, and she listened to it all.This is typically not the response of many customer service people, but I appreciated the attention she gave me. Sometimes I get super frustrated over a small form error that could turn into a bigger deal, if it werent for a sensitive cust service person like Ashley who knew about the problem, and knew how to Calm Me Down very quickly!So, let's hear it for her.I'm glad you included this survey so I could followup on my phone commitmant to tell you you about how her service meant to me.
12. Dezember 2024
Impressed with the speed in which all…
Impressed with the speed in which all was processed. Quick communication and results.
10. Dezember 2024
Bewertung ohne vorherige Einladung
Been using them for years
Been using them for years. Never had any issues with this company.
1. Mai 2024
I like the way you can pay online it is…
I like the way you can pay online it is safe any easy
12. Dezember 2024
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