Disgusting. Absolutely disgusting. Receiving a very expensive heart medicine for our pup. We had to put out pup down two days ago because of it, the heart medicine was on autoship, and showed up yeste... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Don't risk having your money stolen. I ordered two medications and never received the (more expensive) second one. Wrote to Customer Service several times — still no answer at the time of writing this... Mehr ansehen
Unternehmen hat geantwortet
I purchased medication for my Zoey several months ago. i received a notice they were shipping and i contacted the customer service to inform them Zoey passed. They immediately stop the shipment and cr... Mehr ansehen
Unternehmen hat geantwortet
I needed Insulin for my cat and was unable to get it locally since it's on backorder. Hardy paw was the only site I found it in stock. Initially I was taken back by the price difference. When I receiv... Mehr ansehen
Unternehmen hat geantwortet
2,8
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38 Bewertungen
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
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Better off buying from Amazon
I ordered Whimzees from HardyPaw. The day before I received them I had an issue with one of my dogs and an obstruction from a previously purchased bag of whimzees from Amazon. HUGE DIFFERENCE. I still had an unopened bag from Amazon, when I decided to return them, Amazon said don't send it back and gave me a full refund, no questions asked. When I contacted Hardy Paw, they said I could return the Whimzees and they would charge a 15% restocking fee. Mind you, I received the HardyPaw box, opened to make sure everything was in it and literally just re-taped it to send it back. I asked that they not charge restocking fee and that was agreed. I paid a hefty amount to ship the box back and the refund was just processed - they deducted their shipping cost, which they said was non refundable. Lesson learned. You are much better off buying from Amazon, Chewy, Petsmart, Petco or Hollywood Feed as NONE of these charge the restocking fee - and Amazon doesn't stick you with the shipping fee. Big difference in who cares about their customers and who does not.
4. April 2025
Bewertung ohne vorherige Einladung
Antwort von Hardypaw
We’re sorry to hear about your experience and understand your frustration. Our return policy does outline restocking fees and non-refundable shipping costs, but we recognize this can feel disappointing—especially when comparing to other retailers. We appreciate you sharing your perspective, as it helps us evaluate our policies and identify where we can improve to better serve our customers.
We’re glad we were able to waive the restocking fee in your case, and we’ll review how we communicate return and refund details so expectations are clear before purchase.
unattentive customer serivce and lack of organization.
Good morning so I am writing this review because genuinely Im very disappointed. I usually don't mind about leaving reviews but this time . I'm disappointed. I placed an order on a (Sunday March 23). Payed 10 dollars extra for 2 day priority and it doesn't say online that it takes priority 2 -4 ? Which I was told on the phone by customer service that its takes more days for priortiy. I'll be frank that's not how that works. If I paid for a 2 day only Shipping. It should've been here by Tuesday. Well I called like I had mentioned, speaking with someone. Well all they had to answer was ," Ooh I don't kown why it hasent been shipped yet?" Not only they just pushed my problem all nonchalantly. While I have 50,000 dollars of corals that need medication . Hence why the urgency and to top it off they only refunded me 3 dollars out of the extra charge for priority shipping when its 10 dollars extra? It's April 1st . And I still haven't received it. I know thing happen. But to be so unattentive and say I don't know why and the tardiness is horrible? Not a good answer for me. Disappointed with courier and Hardy paw.
20. März 2025
Bewertung ohne vorherige Einladung
Antwort von Hardypaw
We’re very sorry to hear about your experience and the frustration it caused, especially given the urgency of your order. We understand how important timely delivery is, and we regret that both our communication and shipping did not meet your expectations.
While shipping timeframes are ultimately dependent on the carrier, we recognize that our explanation and handling of your concerns should have been clearer and more attentive. We’ll be reviewing both our priority shipping information and our customer service processes to ensure we provide accurate expectations and better support in urgent situations.
No responsibility taken for damaged goods or further costs
After many previous orders, this last order arrived damaged. I emailed them and received no reply.
Now ( one week after delivery of order) have received a bill from FedEx! Never had that before. They say I owe £65 for delivery and duties. Again, I emailed HardyPaw. This time they replied-they accept no responsibility for damaged goods or further delay and duty costs.
I will never order from them again!
My advise-do not order from them!
25. März 2025
Bewertung ohne vorherige Einladung
Antwort von Hardypaw
We’re truly sorry to hear about your recent experience, especially after being a valued customer on previous orders. We understand how frustrating it is to receive damaged goods and unexpected fees. While international duties and courier charges are outside of our control, we recognize that our communication should have been more prompt and helpful in addressing your concerns.
Your feedback is important, and we’ll be reviewing our processes to ensure we respond more quickly and clearly in situations like this.
Responsive
Responsive, Helpful, Fast, Great price. I ordered a cardiac medication for my dog. Now, I am going to use their subscription option.
19. März 2025
Bewertung ohne vorherige Einladung
Antwort von Hardypaw
Thank you so much for your kind words! We’re glad to hear you found our service responsive, helpful, and fast — and that your dog’s medication arrived at a great value. We’re excited you’ll be using our subscription option and look forward to continuing to serve you and your pet!
Absolutely delighted
Absolutely delighted with the service i received from Hardy Paw.
Very easy to order, prices reasonable and shipping was very efficient and quick
All round - very happy
19. September 2024
Bewertung ohne vorherige Einladung
Antwort von Hardypaw
Thank you for your wonderful review! We’re so glad to hear you found ordering easy, our prices reasonable, and shipping quick. It’s great to know you’re happy with your experience, and we look forward to serving you again in the future!
excellent service
25. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Hardypaw
Thank you for your kind words! We’re so glad to hear you were happy with our service and we look forward to helping you again soon.
My go to pet store
HardyPaw are always my go-to for any of my doggy needs. I have made numerous orders over the last few years and never had an issue. If I have had any questions, they have always been answered in a timely manner and by knowledgeable staff. I would recommend HardyPaw to anyone, and most of my doggy owner friends now happily use HardyPaw. Keep up the good work team. Thank you
6. März 2024
Bewertung ohne vorherige Einladung
Antwort von Hardypaw
Thank you so much for your loyalty and kind words! We’re thrilled to be your go-to pet store and to know that our team has been able to assist you quickly and helpfully over the years. It means a lot that you recommend us to your friends, and we truly appreciate your support. We look forward to continuing to serve you and your pup for many years to come!
recomended
1. März 2024
Bewertung ohne vorherige Einladung
Antwort von Hardypaw
Thank you for recommending us! We truly appreciate your support and look forward to serving you again.
Exceptional customer service
Exceptional customer service. Quality products. Exciting to know they carry variety of health products and nice selection. Their website is so easy to navigate. I highly recommended Hardypaw!
5. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Hardypaw
Thank you for your wonderful review! We’re delighted to hear you enjoyed our customer service, product quality, and selection. It’s great to know you found our website easy to navigate and that you recommend us — we truly appreciate your support and look forward to serving you again!
Best experience ever
Best experience ever. Great customer services great food for my pet's, definitely 👌 buying again . Very pleased. With hardypow products.
5. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Hardypaw
Thank you so much for your wonderful feedback! We’re thrilled to hear you had the best experience and that both our customer service and products for your pets have made you happy. We truly appreciate your support and look forward to serving you again soon!
I recently purchased pet medication…
I recently purchased pet medication from Hardypaw.com and had a fantastic experience. Their website was user-friendly, making it easy to find the products I needed for my pet. The ordering process was smooth, and the medication arrived without any issues. The only reason for 4 not 5 stars is the dosage instructions were not clear.The customer service team was responsive and helpful when I asked about dosage instructions. Overall, I highly recommend Hardypaw.com!
1. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Hardypaw
Thank you for your kind words and thoughtful feedback! We’re so glad to hear you had a smooth ordering experience and that our customer service team was able to assist you with the dosage instructions. We appreciate your note about clarity — we’ll review our process to ensure instructions are as clear as possible for future orders. We truly value your recommendation and look forward to serving you and your pet again!
Hardypaw is the place for your pets needs
The Hardypaws website was easy to navigate. They had a lot of selections at a very reasonable price. The shipment of my order came very quickly. I will continue to use Hardy paw for my pets needs.
22. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Hardypaw
Thank you for your wonderful review! We’re so glad to hear you found our website easy to navigate, our selection and pricing to your liking, and your order arrived quickly. We truly appreciate your trust in us and look forward to continuing to serve all your pet’s needs!
"I recently purchased pet medications…
"I recently purchased pet medications from HardyPaw, and I couldn't be happier with my experience. Not only did they offer a wide range of products, but their ordering process was seamless and user-friendly. The medications arrived promptly, and the packaging was secure. My pet's health has noticeably improved since starting the medication, and I'm grateful for the quality and reliability of HardyPaw. I highly recommend them to any pet owner in need of veterinary medications."
16. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Hardypaw
Thank you so much for your kind words and glowing review! We’re thrilled to hear you had a seamless ordering experience, your medications arrived quickly and securely, and most importantly, that your pet’s health has improved. Providing quality products and reliable service for pets and their owners is always our top priority. We truly appreciate your recommendation and look forward to serving you again!
Food purchased made my dog throw up
Food purchased made my dog throw up. HardyPaw would not take it back. Stick with Petsmart or Chewy they care about your pet.
Delivery was very slow and shipping cost expensive.
4. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Hardypaw
We’re very sorry to hear about your experience and your dog’s reaction to the food — we know how concerning that must have been. While we can’t accept returns on opened pet food for safety reasons, we understand this policy can be frustrating in situations like yours. We also regret that your delivery time and shipping cost did not meet expectations.
Your feedback is important, and we’ll be reviewing both our shipping processes and how we communicate our return policy to make it clearer and more helpful.
Incomplete Refund
I received my order in a timely manner, but the treats that were shipped were too hard for me to press a pill into. Since that is what I use the treats for, I called customer service. They agreed to let me send the treats back and provided a return shipping label. However, when the refund was issued, it didn't include the $6.75 in shipping costs I had paid. When I called about that oversight, I was told that since they had shipped me the treats, they were not going to refund the shipping costs. I explained that they had shipping me unusable product, but they still insisted that the shipping costs were not being refunded.
21. November 2023
Bewertung ohne vorherige Einladung
Antwort von Hardypaw
We’re sorry to hear about your experience and the frustration it caused. We understand how important it is for the treats to meet your specific needs, and we regret that the product was not suitable for your intended use. While our policy states that original shipping costs are non-refundable, we recognize that this situation was disappointing and we appreciate your feedback.
We’ll be reviewing how we communicate product details and our return policy to help prevent similar issues in the future.
Slow to ship order and received wrong…
Slow to ship order and received wrong product with Mexico instructions. Nobody is answering the phone. I have been scammed!
29. September 2023
Bewertung ohne vorherige Einladung
Antwort von Hardypaw
We’re very sorry to hear about your experience and the frustration it has caused. We understand how concerning it is to receive the wrong product and to experience delays, especially with an international order. We also regret if you had trouble reaching us — we work to respond to all inquiries as quickly as possible and will be reviewing how we can improve communication for our international customers. We do recommend that you check all of your customs requirements before placing an international order as stated in our shipping policies page. Your satisfaction is important to us, and we appreciate your feedback
Antwort von Hardypaw
We’re sorry to hear about your experience and that you feel this way. We take feedback and concerns very seriously and would like the opportunity to understand what happened so we can address it directly. Please contact us at [support email] with your order details so our team can investigate and work toward a resolution.
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