Myself and my mother were recommended…
Myself and my mother were recommended Healing Journey through a friend who had worked with the company on several occasions. Obviously, we were initially concerned that we were going to a foreign country, to have treatment with doctors who we knew nothing about, plus we couldn’t speak the language!
Our first point of contact was with Kaan who was absolutely brilliant, from beginning to end. He answered all our questions, of which there were many, patiently explaining everything to us without being pushy or pressurising. He explained the procedures, which doctor would perform them with all their credentials and links to their profiles and which hospitals they would take place at, together with an itemised list of the procedures to be performed and costs.
I can honestly say that without Kaan’s reassurance and prompt responses and open communication at every level, we would not have been happy to go ahead. True to his word he honoured all his promises and did not let us down at any stage. We were met at the airport and taken to our hotel where Kaan was waiting to greet us and took care of our checking in and showed us to our room. We had his mobile and he told us to contact him night or day at anytime throughout our stay with any issues.
The day before the procedures we were taken to the hospital for the paperwork to be completed and met my doctor, Prof Koray Coskunfirat, for the post operative examination and consultation. We were so impressed with the kind, genuine and professional demeanour of this doctor who explained everything and made us feel completely relaxed in his capable hands. What a lovely, caring and humble man.
The next day we were checked in to the private hospital and I was prepped for my surgery. My mother stayed with me until I was taken down for my operation and stayed in my room throughout my 3 day hospital convalescence.
During my operation my mother was taken to her hospital for her more minor procedures. Her doctor, Dr Ayse Pinarbasi, was also lovely and very professional and she was very satisfied with her treatment and the results. Again, being reassured to ask any questions and contact Kaan immediately with any concerns.
My operation went smoothly with no hiccups and the care by the nurses was second to none. They constantly checked on me night and day, regularly monitoring and recording vital statistics. My doctor saw me daily whilst also checking and re-dressing my wounds and reiterated that if I had any concerns or questions to contact Kaan with them and they would be answered.
We both met with our doctors prior to leaving Turkey for a final sign off that all was well.
Overall, we both had a very positive experience through Healing Journey and Dr Mehmet who we also met and would thoroughly recommend them and the service they provide without hesitation
13. Dezember 2022
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