Health Solutions Bewertungen 

Antwort von Health Solutions

2. Okt. 2026

Hi Ron,
We’re very sorry to hear that your parcel arrived damaged. All our products are packaged specifically for mail order, but unfortunately it sounds as though your parcel may have had a rough journey between our warehouse and your home. We apologise for that.

We’re not sure from your review how much of the product was affected, but if there’s anything we need to deal with, please give our customer service team a call on 0808 156 4981 and we’ll be happy to help.

Health Solutions Customer Service

Antwort von Health Solutions

8. Okt. 2026

Thanks for your feedback, George. We’re sorry to hear that the product didn’t work for you.

You’re fully covered by our 90-day money-back guarantee, so please return the product to us, and we’ll issue you a full refund.

Full details on how to make a return can be found here:
⁠https://health-solutions.online/policies/refund-policy

Kind regards,
Health Solutions Customer Service

Antwort von Health Solutions

7. Juli 2026

Thank you for your continued support, Rex. We really appreciate it.

We’re pleased your order arrived quickly and that you found the ordering process easy.

Thank you also for your feedback regarding our delivery charge and the promo code box.

We have in the past included free delivery on some orders, but we’ve had to introduce a modest postage and packing charge to help cover the increasing costs of shipping and packaging. We work hard to keep this charge as low as possible while continuing to provide a reliable delivery service and good value for our customers.

Promo codes are issued during specific promotions, so it’s possible you may have missed one of our recent offers. As a thank you for your continued custom, we’ll email you one of our recent promo codes so you can take advantage of the offer on your next order.

Thanks again for taking the time to leave your review. We really appreciate your loyalty and look forward to serving you again soon.

Antwort von Health Solutions

23. Apr. 2026

Dear Josephine,

We’re sorry to hear you’re not happy with the insoles.
They’ve worked very well for many customers, with lots of people coming back to buy additional pairs for other shoes, but we appreciate that they’re not right for you.

You’re covered by our 90-day money-back guarantee. Instructions on how to return your items can be found here: [link]

If you need any help at all, you can always call us free on 0808 156 7127, and we’ll take care of you.

Best regards
Health-Solutions Customer Support

Antwort von Health Solutions

23. Apr. 2026

Dear Paul,

We’re not sure if you had an issue with a delivery, or whether this relates to our stated delivery timeframe.

To be clear, as a rule, any order received before 2 pm on a weekday is dispatched the same day, otherwise the following working day. Our policy is to allow up to one week for delivery, as recommended by Royal Mail, although in practice most orders arrive within two days from despatch.

Occasionally, there can be delays due to stock or busy periods, and of course, once dispatched, we are reliant on Royal Mail’s service.

We’ve only recently been listed on Trustpilot, but as you’ll see from other reviews, many customers highlight delivery as a strong point for us.

If you experienced a specific issue with your order, please contact us here: https://health-solutions.online/policies/contact-informationand we will look into it for you. We want you to be happy with your purchase.

Best regards
Health-Solutions Customer Support