Heatexapparel 

I ordered this as a birthday present and when my dad tried it on it was on the small size for him. I emailed the company to see how to return and get a bigger size and I've not heard anything from them for days now, which is really bad. Also there is no phone number to contact the company. This is so bad and stressful. Won't be using this company again

Appalling customer service and product. The battery is not fit for purpose now wonder a free one is given away. Contacted them over 10 days ago 3 times now. Luckily I paid on my credit card so will claim the costs back. Steer clear I don't know how a business like this is allowed to operate?

Due to wife's Cervical Spondylosis, I ordered a heated scarf from Heatexapparel. This item requires a power bank to make it work. Within one week of use this power bank stopped working hence the item now does not work. There is no way you can phone this awful company you have to contact them by email. This I have done several times but they do not have the decency to reply. I very rarely write about these issues but people need to know what a terrible company Heatexapparel is. Do not buy anything from this company you will waste your money and be very disappointed.

I ordered the incorrect size Gilet as went by their size chart, ok hands up I take responsibility. Have sent many emails requesting exchange or refund as their website clearly states to make contact prior to any returns.
Have had no replies at all.
Please do not use this company as whilst the product looks ok they have no customer support service whatsoever.
Looking like I will have to sell for a knock down price on EBAY so if anyone want a medium navy blue heated sleeveless gilet post here and let me know.

Reviews say a lot...

Free next day delivery, yeah of course. It took 3 weeks. Not to forget the awful customer service.

Edit: I made this account to write a bad review. I NEVER write reviews.

Gillet stopped working after 4 weeks. I’ve emailed the company 3 times but had no response!

I ordered heated socks in November which took a few weeks to arrive (drop-shipped maybe?) but worked well when they finally arrived.

For a while.

The internal stitching came unravelled on the first wear; I could put up with that, but then one sock only works intermittently and one has stopped working entirely. I emailed to ask for a replacement or refund and finally received a reply from Emily asking for pictures or a video of the socks not working (!) which I duly sent.

I've sent three email follow-ups with no response at all. I've just sent a message via the website contact form, but after reading the reviews here I'm not holding my breath.

Keep your money in your pocket- Heatex Apparel are quick enough to take your money but don't expect a refund or replacement when the cheaply-made products stop working. They get 2 stars because the socks did work for a few weeks.

You have just sent me the wrong replacement item for my original order that i sent back to you - see the original order below

The tracking number on the item i sent back was tracking number is - NY737654328GB
You have just sent me the sleeveless jacket --
I wanted and stated very clearly i wanted the long sleeved jacket - GREY size SMALL sending back 
Can you please tell me what to do next as I will have to send the item you have just sent to me back - I have no use for it 
If you don't have any full jackets please give me a full refund as i asked within 30 days otherwise i will take matters further
Please confirm you have received this and what i should do next

Wish I had read reviews before I ordered. Gillet stopped working after 3 weeks. No reply to my emails about returning and refund.

Awful company! Avoid at all costs. Ordered a gilet in November with next day delivery. As soon as order was placed and my money was taken I had an email saying they had over sold the item and there would be a delay. The item was delivered three weeks later (after I had chased it). Upon delivery the item was faulty and wouldn’t heat up. I contacted them to return the item. I sent them item back (at my own expense) and emailed them the tracking number as they requested. They ignored all emails and it has taken almost a month to get my money refunded! The customer service is shocking! Would definitely never use this company again.

Unbelieveably bad customer service - actually - 'totally non customer service'.
Wanted to return a Xmas gift due to poor sizing, the process is a joke: need to email them, then they don't reply, then they reply with half an answer - then when the item has been returned and delivered to them - SILENCE.
Even more annoying is that somehow this shower of sh&te showed up on as recommended buy - from a national newspaper. Total scammers! Avoid - at all costs!

Wanted to return my item within the 30 day money back period. They’ve ignored all of my many emails and attempts to contact them via their website. They insist you contact them before returning. I’ve resorted to trying to get my money back via VISA. SCAMMERS AVOID.

STEER CLEAR.

No costumer service, No response to emails. No refund.

Nothing more needs said, read the other reviews.

APPALLING customer service ! The jacket was delivered several days later than the date expected. My daughter has emailed the company several times in order to arrange the return of the jacket and, so far, no response. There is not a telephone number to contact CS and on the literature enclosed with the purchase it says that returns cannot be made to their registered address - we need to fill a form or e-mail CS to arrange the return but THEY DON’T BOTHER TO ANSWER !!! STAY AWAY FROM THIS COMPANY !!!

SCAM WEBSITE AVOID SCAM WEBSITE AVOID
CHEAP NASTY GARMENT FINALLY ARRIVED. RETURNED WITH PROOF OF POSTAGE BUT NO REFUND. SENDS EMAILS UNDER THE NAME OF EMILY BUT SHE DOESNT EXIST. POLICE AND TRADING STANDARDS SHOULD BE INVESTIGATING SHORTLY

Returned a gilet before Christmas needing an exchange for a larger size. Despite numerous emails and sending proof of postage have heard nothing back. No refund and no gilet. Buyers beware rogue company

Ordered a gilet Xmas day, last minute birthday present. Didn’t receive a confirmation email but money came out of my bank. No gilet delivered and have emailed several times no reply. Wish I would have read reviews here before ordering.

3 weeks and no correspondance at all from the company. Order never arrived and have had no reply since on when it may or may not be delivered.

When I go on the tracking website, it says that it was returned to sender as the item was damaged but have still taken the money from my account and not refunded me.

Horrendous company. AVOID AT ALL COSTS.

Beware of this company. I ordered a heated coat and a power bank. They did not send a power bank and failed to acknowledge that it was not sent and the coat was faulty with no reply from the company to sort this. They then had the review removed from trust pilot as many others have been saying it was not an order. Do not buy from this company. I provided evidence but it was still taken down. Do Not Buy

Bought a pair of heated socks for my husband for Christmas. They came with a pair of free chargers. Unfortunately one of the chargers is faulty and will not charge. I emailed Heatex and was asked by Emily to send a video showing the issue I was having. I sent a series of videos showing clearly that the charger would not charge and asked for a replacement. Emily told me they cannot supply spares and she could only offer me a 30% discount, however the socks are useless without the chargers and therefore I need a refund. The website says their goods are covered by a one year warranty and to contact them if you have a problem and they will tell you what address to return the faulty goods to. Not so, as Emily now ignores my emails. I thought I was dealing with a bona fide UK company but I’m not so sure now. Don’t order from them - there are plenty of other companies on Amazon that sell these things and had I ordered through them, they would’ve taken up my complaint.