Hellotechhouse Bewertungen 

Antwort von Hellotechhouse

20. Okt. 2023

Dear Jens S.,

We understand your concern and want to clarify that the situation you described, including the bonus program and the unexpected subscription, is not related to hellotechhouse.com.

hellotechhouse.com is an online shopping platform that operates independently, and we do not have any connection with the unauthorized charges you experienced through the fake site you mentioned.

It's crucial to exercise caution and verify the authenticity of emails or promotions, especially when they involve personal or financial information. In your case, it's prudent to block your credit card and take the necessary steps to dispute any unauthorized charges.

If you have any inquiries or require assistance related to your experiences with Falinas.nl, please don't hesitate to reach out to our official customer support team at support@falinas.nl. We are here to address any concerns or questions specific to our services.

Your security and peace of mind are important to us, and we appreciate your vigilance in sharing your experience to help others stay alert.

Best regards,
Oliver

Antwort von Hellotechhouse

20. Okt. 2023

Dear Reinhard ,

We're genuinely sorry to hear about the issue you've encountered, and we understand your frustration. It's important to address your concerns and provide clarity regarding our website and services. It appears there might be a misunderstanding, and we'd like to explain our concept to ensure you have a better understanding.

The VIP membership presents one of the two ways of shopping that you can shop for on our website.
You have the option of shopping as a one-time purchase, which you can opt for by using our regular prices, or you can shop to our vip member prices and enter a 3 days trial period.
As a VIP member you are not obligated to either buy or pay each month, to keep the benefits of the membership. You can always put your membership on "Skip" so you don’t have to pay. Should you forget to skip, a €47 credits is placed in your boutique, good toward your next item.
The membership is explained in all the steps before purchasing, in every item/purchase box, at checkout and in the order confirmation email.
We also write it here on Trustpilot in our company explanation.

If you believe you've encountered issues with your account, we encourage you to contact our customer service team at support@hellotechhouse.com .

Best Regards,
Oliver