Hermesparcelnet 

Are Hermes drivers all pathalogical liars? Received an e'mail claiming could not deliver goods as no one home & note put throu door. Wrong on both counts, was actually by my huge window at the time of the supposed attempt & since when have they put notes throu the door. Normally its pot luck if you receive your goods, as they are normally dumped on the door step, as its too much effort to ring a door bell. How do you stay in business?

If you've got a brain you'll avoid these ar×*holes,they've cost me nearly £200 this year,never again,I'm not sure how they get away with it! The only courier to-date,that I would NOT employ,Firstly as anyone would,I TRIED to return some cast iron Lathe feet that I realised I didn't need,straight forward I hear you say...Apparently not so,how you loose or damage something as strong as 4 scaffold poles is beyond me...instead of getting my due refund,I got £20 compensation & the £10.34 I paid hermes to do their job! NOT The £142.99 refund & if that wasn't bad enough...a few weeks later my second upset one of their personnel managed to smash 2 guitar pickups,I thought I'd had a coal delivery initially that was how violently they were thrown in to my exterior porch...DON'T BOTHER,when all the competeting courier services are well mannered polite & respectful & have yet to upset me personally...IM NOT EXAGGERATING AT ALL,IT Pains me to give 1 star!

My simple order has been at a at a sorting hub now for a week. Are these monkeys doing. Give them more peanuts!

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You guys suck!

They leave stuff on doorstep and the customer service doesn't give an f** I keep complaining and literally they do nothing about it. I hope some day they stop existing.

Cue the background piano music – “Where do I begin? To tell the story of how late a box can be?.......” I had 5 parcels, perhaps this will work best by telling their story:-

Parcel 1) Hermes tracking message – “Your parcel will be delivered by your friendly local courier between 1200 – 1400” – it wasn’t. Later that same day (5pm) “Your parcel will be (etc) between 1800 – 2000” – it wasn’t. Tracking a few days later showed that the parcel was “being processed”. It never arrived, nor did any explanation. The company concerned sent me a replacement, after a similar carry on, it arrived 10 days later, despite being marked “next day delivery”. At least the replacement arrived!

Parcel 2) “Your parcel is out for delivery” – it never arrived, and was never seen again. At the moment (a week after being accepted by Hermes), the replacement hasn’t arrived either.

Parcels 3) and 4) - Lost in the system. A similar story to parcel 1 – replacements for parcels 3 and 4 did eventually turn up after much gnashing of teeth between the seller and me. A few days later, I received a Hermes tracking message that Parcel 3 – the original! – was “out for delivery” – lucky enough, as par for the course with Hermes, it didn’t turn up anyway – apparently there was “ a major event in your area” – a blatant lie of course.

Parcel 5). Has never turned up. A week since the replacement was ordered, it hasn’t turned up either, despite being “on express delivery”.

Clearly, Hermes has completely gone into meltdown. And as everyone says, there is no sensible way of contacting them – that too is intentional. They certainly wouldn’t like the reaction! Avoid them like the plague!

I ordered a laptop in Amazon with next day delivery. I was hoping to get it the next day as promised but nothing came. I wasted my whole day and even weekend waiting for nothing. I needed the laptop badly as im working from home. As of this writing, no real time update from the parcel delivery. Amazon should make a serious close on this company! Very unreliable and tarnishing amazon reputation! Shame on you!

Damaged parcels arrived to my customers, parcels left next to bin, parcels missing, insurance claims rejected.
I would rate them a big fat O.
Don`t waste your money or time with them, they have been nothing but unreliable and a disgrace. Shame on you hermes.

Dear Hermes can you please deliver my parcel , twice you have let me down saying you will deliver and twice it has not happened. Unfortunately there is no way of contacting you only through a bot on chat and it has extremely limit abilities. It would be wonderful to talk with a person at Hermes.

Why are businesses still using this company? Twice I have been advised that they tried to deliver but no answer when I work from home and was at home and don't even have a new delivery date. I tried every which way to contact them, but it is impossible.

If there was a negative button then I would rate it that!
They tried to deliver my parcel 3 days before they stated and then at 9pm in the evening and they wonder why the office is shut!!
No commonsense
Unless you want to upset your customers I suggest you use any other courier

Please sign the petition on the Parliament website (Trustpilot won't allow links) asking the Government to establish a regulatory body and ombudsman to oversee the UK courier industry and resolve disputes if you are fed up with the attrocious service provided by some parcel delivery businesses. The regulation of the courier industry, much in the way Royal Mail is regulated, was recommended in the Citizens Advice damning report, 'Sorry We Missed You', on the industry. MPs will have to debate the issue if more than 100,000 people sign.

disgusting company they put up a notice saying a major event had caused delivery to be postponed until the following day now 7 days later nothing delivered and no explanation more than likely the parcel was stolen by the warehouse staff or driver avoid these lying thieving monkeys

This company is absolutely useless at doing the job that they are supposed to be doing, “Delivery Parcels”, be aware of sending anything via this company as they recently lost over 200 Parcels in October and looks like they have lost “3” of my Parcels also 😂😂

I ordered a parcel for delivery on the 2nd and it still has not been delivered even though delivery was scheduled for the 3rd November. I will now be traveling back to South Africa as I was only around for COP26 how do I cancel and get my refund

Appalling service. Paid for collection seven days ago with assurance of next day delivery. One week on and three promises of a collection on 2nd, 5th and 8th November I am still waiting !! I have just had an operation for breast cancer and cannot lift anything heavy otherwise I would have taken this to post office.
Not the first time I have had this experience with Hermes and they need to follow the examples of DPD and parcel force.

Ordered some items and paid express delivery on 29th October got a message on 2nd Nov saying a maior event has stopped parcel after i complained to company i brought stuff from who have contacted them twice sente email on 4th saying they were redelivering with 2 other parcels all 3 got cancelled and still habe no parcels

Truly awful web site and back-up.

Managed to set up an account - but unlikely to use.

Kept asking me for a pick-up date but impossible to find a dialogue box for this item. Tried ringing and tried to use a "Chat" facility, but you cant do anything without a number from them - I can't get one, bit of a circular paradox for a help page.

Clearly not responding to user feedback, but hey don't worry i won't be falling over to use them and and I'll ask my suppliers who they use before i order.

without any exaggeration, whenever i see that a company has sent anything to me using this useless bunch, my heart sinks. Where do you begin? from delivering to the wrong address, to not bothering to ring the right bell (despite me leaving a sign asking the driver to do this) to spending nanoseconds at the door in some sick courier version of 'knock down ginger'... There's a reason this lot are so cheap - they're run by morons who shouldn't be put in charge of dog poop let alone other people's property.

12 Christmas parcels from 4 different companies not one received not even out for delivery one has got lost all the others have been returned seemingly so I now have to wait on my accounts being credited which some of the companies are saying can take up to 14 days from when Hermes decides to return back the parcels

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has not updated there delivery notes for 4 days where is my parcel did firm delivery date