hertz.se Bewertungen 123

Skriver här då Hertz i över en vecka inte har svarat eller agerat på mina två mejl samt ett Messengermeddelande via FB. Hertz håller fortfarande en stor reservation på mitt konto trots att bilen lämnades tillbaka för 10 dagar sedan. Tyvärr har jag inte kunnat ringa Hertz mellan 10-15.

Hertz Täby
Sämsta upplevelsen
Otrevligaste tjejen både på telefon och plats (Natalie)
Har aldrig nånsin blivit bemöt på det viset, jätte tråkigt verkligen.
Ingen service överhuvudtaget
👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

Dem blåser bara folk dem drar pengar från era konto hur dem vill när dem vill. Vara försiktig och hyr aldrig hus denna företag, dem har blåst mig nästa 5500 kr utan någon special anledning asså, aldrig hur bil hus dem snälla.

UNDVIK!!!
Vi blev blåsta både på pengar och tid. De la till en avgift på 600:- yta. Vårt godkännande och gav oss dessutom fel adress på bekräftelsen vilket gjorde att vi förlorade 1,5h. Hertz i Kalmar tog heller inget ansvar. Pinsamt av Hertz som etablerad aktör. Undvik både Rental-Cars och Hertz!

Obefintlig service. Fick hyra en bil som servicen låg efter på. Vilket innebar att vi fick åka till en mack och bland annat fylla på motorolja. Försökt kontakta Hertz om detta men de svarar ej.

Försöker komma fram på telefon för att förlänga hyr tiden. Har väntat i 2 timmar nu! Och ni svarar inte heller på mejl, skrev till er för 10 dagar sedan. Värsta jag varit med om! NOLL service! Dessutom fick vi låna en bil som inte är minsta likvärdig vår lyxiga bil. Och enligt försäkringen utlovas en likvärdig bil.

så dålig service att det inte finns, ej rekommenderas alls. gå inte ditt ens

Disgraceful customer service after being wrongfully charged it took me almost four weeks to get the money back! Because there complaints team have no way of phoning them and they just ignored all my emails. Finally managed to get the money back that I was owed!! Never using them again and I suggest to anyone reading this not to use them

Är glad att ni gått i konkurs. När ni stal pengar ifrån mig när jag som fattig student kunde jag inte annat än att önska att ni skulle en dag brinna i helvetet. Jag fick betala för en skada på en bil som redan var registrerad sedan tidigare enligt bilens försäkringspapper och betalade aldrig tillbaka pengarna ni stal ifrån mig. Nu väntar jag på er när ni behöver sjukskrivningar och är deprimerade för att ni inte har något jobb.

I HAD A BAD EXPERIENCE WITH HERTZ GLOBAL RENT A CAR RECENTLY. I BEEN DOING BUSINESS WITH HERTZ SINCE 2009 & CURRENTLY. ALSO IM A FIVE STAR MEMBER AS WELL.

DURING THE COVID -19 CRISIS, THE HERTZ RESERVATION DEPT AGENT HAD PLACED @ LEAST 7 "PROMOTIONAL COUPON" TOWARD MY RENTAL SINCE THE MONTH OF APRIL, 2020 & CURRENTLY, THAT ALWAYS GAVE ME A VERY LOW BALANCE TO PAY, THAT I WAS SO THANKFUL FOR,THAT I TOLD THESE RESERV/AGENT, WITHOUT USING MY POINTS. TWO TOTALLY DIFFERENT THING, WHEN THEY APPLY PROMOTIONAL COUPONS, TOWARD YOUR RENTAL. I FOUND OUT DURING MY LAST 2 RENTALS IN JUNE,2020 AFTER RECIEVING 2 MORE "PROMOTIONAL COUPONS" FROM HERTZ AGENTS, FOR $140.72 & ANOTHER FOR $212.67 TOWARD 2 DIFFERENT RENTALS (WITHOUT USING MY AWARD POINTS) THE HERTZ RESERV/AGENT HAD TOOK WAY OVER 1500 POINTS OUT OF MY ACCOUNT WITHOUT MY NOTICE, WHEN SHE HAD APPLY THESE 2 DIFFERENT "PROMOTIONAL COUPONS," ON 2 DIFFERENT RENTALS. AFTER I SENT 2 E-MAIL TO THE HERTZ CUST/SERV & TALKED TWICE WITH THE HERTZ EXECUTIVE CARE DEPT, WITH A CASE NUMBER FOR MY COMPLAINTS. THERE WAS 3 LOYALTY DEPT AGENT REFUSED TO DO THEIR JOB, AFTER 1 AGENT HAD HUNG THE PHONE UP ON ME.
THIS DISGUSTING PATHETIC HERTZ GLOBAL RENT A CAR HAD TURNED FROM "BAD TO WORSE" WHEN THIS "GREEDY" CORPORATIONS HAD STOLE & TOOK AWAY MY AWARD POINTS THAT I HAD EARNED. THIS IS BAD BUSINESS DECEPTIONS PRACTICES WITH NO INTEGRITY FOR THEIR 5 STAR MEMBER LOYAL CUSTOMER. HERTZ ALWAYS MENTIONED "THANK U FOR BEING A LOYAL 5 STAR MEMBER CUSTOMER, & FOR IS TO GIVE THEM "FEEDBACK"OF HOW THEY CAN SERVE BETTER THEIR CUSTOMERS. THIS IS SO "HIPOCRITICAL & HIPOCRISY" CAUSE HERTZ PATTERNS BEHAVIOR, WHEN THEY ARE MISTREATING PEOPLE WITH SO MUCH DISRESPECT. I HAD MANY PROBLEMS WITH HERTZ IN THE PAST ABOUT MISSING AWARD POINTS, & ABOUT 8 TIMES OUT OF 10 MY PROBLEM WAS RESOLVED TO MY SATISFACTION, EXCEPT THIS LAST INCIDENT OF THE MISTAKES & ERROR THAT HERTZ MADE, AS THE COMPANY EMPLOYEES IS IN "DENIAL" BY FAILING MISERABLY TO CORRECT THIS SIMPLE PROBLEM. MY PREVIOUS AWARD POINTS WAS 4,899. I CALCULATED THAT MY AWARD POINTS SHOULD BE @ LEAST 5,400 CAUSE 5 STAR MEMBERS GET AN EXTRA 25% BONUS POINTS, ALSO I DIDN'T RECIEVED MY OTHER ACCUMULATION POINTS DURING MY LAST 2 RENTAL IN JUNE, 2020.
SOMEDAY, HERTZ GLOBAL WILL HAVE TO REAP THE EVIL SEEDS THEY HAD INTENTIONALLY DONE TO INNOCENT MEMBERS & CUSTOMERS, WITH THEIR ONGOING ARROGANT BEHAVIOR OF MISLEADING, DECEPTIONS, STEALING, WHILE TAKING FROM THEIR MEMBERS, OF THE BENEFITS THEY HAVE EARNED, FROM THEIR LOYAL MEMBERS, IT'S TOTALLY "WRONG" WHEN HERTZ CONTINUES TO TAKE ADVANTAGE OF THEIR MEMBERS & CUSTOMERS, IN ANYWAY THEY CAN FOR THEIR "SELFISH" GAIN. HERTZ GLOBAL EMPLOYEES NEEDS TO BE HELD ACCOUNTABLE!!

Hyrde en fräsch V90 från Rejmes Norrköping. Serviceinriktad personal som tog sig tid att hyra ut bilen. Inget strul vid återlämning heller. Klockrent.

Booked through Expedia for the Shadeland location in Indiana the staff was terrible. I will never rent through Hertz I’ll stick with Enterprise!

We rented a car with self service and we thought that was going to be easy to pick up. on the contrary, self service kiosk did not work, had to spend more than 20 min with customer service on the phone because my driving license was not scanning. There was another German guy in front of me who had the same issue. If you re not Swedish and you need to use the self service kioks, don't rent with Hertz! Your trip will delayed and you ll end up really frustrated and angry.
On top of all, they charged me 38kr fee out of nowhere.
they dont have the competitive advantage to claim such high prices compared to other vendors. Both the German guy and I agreed we shall never use Hertz ever again.

Rude customer service who insist that you are not hiring a car when you pay for it only locking in a price that if there is a car available you can then have it, even though they insist on taking the money out your account and then dont provide the car hire.
Frosty staff in-store that can't even acknowledge you or apologise for the problem insisting it is not their problem.
Avoid at all costs.

This company is part of a group of four. Hertz, Thrifty, Dollar, and Firefly. Their practises are verging upon illegal and at best very shady business. Prepare to be conned into taking out extortionate extra insurance, pay for breakdown cover !! and if you have your own excess cover you will suddenly discover that you are accused of marking the car you rented and receiving a fictitious claim for payment knowing that your insurance company will pay. Beware also the search groups that recommend these hire companies because the search groups are owned by Hertz too. ON NO ACCOUNT RENT ANYTHING FROM ANY OF THESE COMPANIES, YOU WILL BE RIPPED OFF !!!

Don’t ever take a car from hertz the worst company ever. Destroyed our vacation

Kun et bil udlejnings firma er værre og det er Goldstar på Gran Canaria

We rented a car with 2rent azores in Punta Delgada (Portugal). We did It through Rastreator and Rentalcars. 2rent is part of Hertz.
A deposit of €500 and was paid. The car suffered a little impact in the back leftside while parking and we informed the people at the Hertz Office when the car was returned. Before that we asked to local mechanics about how much would it cost and they told us It would be about €250.
People from the Hertz Office told us that some one would Contact us by either email or phone to tell us about the price. We had a CDW which covers collisions and reading the contract the maximum to pay was €500 of the deposit. Nevertheless, no one has contacted us after almost a month, and they hace made a charge in the card associated of €1898,58 (plus the deposit of €500 It is almost €2400) which is totally disproporcionate, out if contract, and with bad faith as they have not sent us any bill or email with an explanaition.
After two days calling to the phone number they give in their website, no one answered, neither to the contact email or to the website contact.

NEVER RENT A CAR WITH 2rent azores.
As 2rent is part of Hertz, I'll never trust this one either.

Oreda och svårt att få svar, otydliga regler och mängder av undantag i det finstilta, exempelvis att om du får en punktering (ej orsakad av oaktsamhet) så får du själv betala tusentals kronor. När bilen fick punktering skickades vi till Volvo service som hänvisade till Hertz som hänvisade till Volvo, osv... Exakt ett sådant företag som man vill undvika.

Gjorde en bokning på en bil på Hertz hemsida och hämtade ut den i Bettorp i Örebro. Under hela processen så tycker jag att servicen har varit urusel. På alla frågor om kontrakt/kvitto fick jag svaret "Det kommer på mail". Jag har inte fått mail på några kvitton eller hyreskontraktet.

Tre dagar efter att jag lämnade tillbaka bilen fick jag ett mail med en fakturaspecifikation om att de dragit 420 kr extra från mitt kort.

När jag ringde upp så kunde de ej hjälpa mig men skulle ringa upp senare. Jag var inte nöjd så jag ringde upp igen och fick prata med David. Han lovade att kolla upp och återkomma.

De visar sig att de dragit 420 kr från mitt kreditkort på grund av "skaderiskeliminering", något jag hävdade att jag inte lagt till.
När jag återupprepade gånger ber om att få se kontraktet jag skrev under så ber dom att få återkomma. När de återkommer bekräftar de mina uppgifter om att jag inte skrivit under för det.
De har ingen rimlig förklaring om varför detta uppstått, varför de dragit 420 kronor extra från mig, flera dagar efter återlämnad bil. David säger tillslut att detta ska korrigeras och att ett nytt kvitto ska skickas till min mail.

Skrämmande!