HifiSound Bewertungen 

59
TrustScore 4.5 von 5

4,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Absolutely excellent service . I’ve used HiFiSound twice so far and I’m really impressed. Both orders were dispatched very quickly and delivered 24 hr tracked.Secure packaging. Great communication. I... Mehr ansehen

Bewertet mit 5 von 5 Sternen

HiFi Sound cater to my audio maintenance needs from Belts for my Rega P3 turntable and replacement Goldring E4 stylus to a Rega Mk2 PSU upgrade for my turntable! Everything arrived on time and well pa... Mehr ansehen

Bewertet mit 3 von 5 Sternen

The communication from this comoany was poor. I had no idea when my item was being delivered. So my main peice of feedback is to allow tracking of the order and or updates on expected delivery date.

Bewertet mit 5 von 5 Sternen

Absolutely terrific and highly recommended. The speakers I bought were as good as new despite them being bought as second hand. Also their staff were great to deal with and were incredibly helpful w... Mehr ansehen

Unternehmensdetails

  1. Hi-Fi-Shop

Vom Unternehmen geschrieben

Established in 2003, HiFiSound is a family-run business in the North East of England with both a dedicated website and a physical ‘bricks and mortar’ presence. Based at Castlegate Mill, a historic former spice mill on the banks of the River Tees in Stockton, we offer two dedicated demonstration rooms and an extensive showroom. We specialise in high-performance audio from brands we truly believe in, including Amplification from Advance Paris and Hegel, Turntables from Pro-ject & Rega, Speakers from PMC, Monitor Audio and cables from Chord Company & Van den Hul. To help you upgrade to your dream system, we offer a specialist part-exchange service, making it easier than ever to trade in your existing gear for the latest technology. We aren't a faceless big retailer, nor a one-man band; we are a "happy medium" of enthusiasts genuinely interested in what we do. Whether you are visiting our Stockton demo rooms for a personal listening session or browsing online, our ultimate aim is to put a smile on your face through great music.


Kontaktinformationen

4,7

Hervorragend

TrustScore 4.5 von 5

59 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat keine negativen Bewertungen beantwortet

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,7

Alle Bewertungen

(59)

36 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Amazing customer service

Ordered a turntable (at a great price) which was delivered quickly with no issues. When I set the turntable up it became clear there was a problem with the tonearm (manufacturer issue). Hifi Sound quickly arranged for a replacement to be issued and the faulty item picked up on the same day. Communication was brilliant. Amazing customer service. Oh and great prices too. Would highly recommend.

24. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Once again excellent service

Once again excellent service, great price on an amp, next day delivery at 0900hrs…

Amp was as new, looks unused to me…

Total recommendation from me, a 100% safe place to buy on line …

🎸😊👍🎸😊👍🎸😊👍

21. März 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Trustworthy and go beyond expectations

Absolutely terrific and highly recommended. The speakers I bought were as good as new despite them being bought as second hand. Also their staff were great to deal with and were incredibly helpful when they went out of their way to sort out the delivery of speakers going in both directions. I dare say that if your purchasing 2nd hand speakers, they'll be in excellent condition as mine were (good as new). An extremely strong recommendation from me.

Many thanks.

27. März 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent support

They care about the client!

20. Februar 2024
Bewertung ohne vorherige Einladung
HifiSound-Logo

Antwort von HifiSound

Thank you for your excellent review and great communication. Glad we could help you get to the bottom of your issue.

Bewertet mit 5 von 5 Sternen

Bought a pair of Lowther Bicor 200…

Bought a pair of Lowther Bicor 200 Speakers. Great staff relationship from order all the way to the front door. They used a fantastic Pallet delivery company who gave me loads of notice 30 minutes and were so helpful. The goods were delivered in perfect condition and very well wrapped. the speakers sound sublime and are exactly what was advertised. I 100% recommend these people for A1 service and a friendly manner. Thanks, Stephen for all your help..

14. September 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Good Price and Service

Product Recieved as described, was suppose to have been home delived but due to mix up this never went ahead as planned however Hifisound sent it via courier and still arrived same day as planned, great service and price highly recommended if your in the market for a new upgrade.

18. Jänner 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I wanted to upgrade the Magneplanar…

I wanted to upgrade the Magneplanar 1.7i's I had, to the 3.7i's. As I'd bought the 1.7i's from Hifisound previously, and was impressed with the service, product knowledge & speed of delivery, I made them my first choice. Traded in the 1.7i's for a very reasonable price with them, which clinched it for me. My initial enquiry was made on the Monday, ordered the 3.7i's on the Tuesday & they were delivered Wednesday & I live in Central Scotland!
I realised they were large & assembly was not a 'one man job', but you can imagine how surprised I was, when the guy who delivered them, insisted that he set them up for me!.... I could'nt have done that on my own! It also turns out that the 'driver' was one of the business co-owners! Really interesting conversation with him... Great bloke. Thanks Hifisound.

1. Dezember 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

HIFISound ~ absolutely spot on !!

HIFISound ~ absolutely spot on !!! - had a Technics 1200 mk2 in for minor repair very recently & when the work was done collected it , got it home & cranked up the sound system to give it a trial run , only to find that there a minor issue with it ~ & that was me !!! .
The cheap "Tracking Force Guage" that I'd bought ~ (not being an audiophile , I did'nt know better) ~ was miles out . Phoned HIFISound saying there was a problem with the sound & thus the repair work , so they hooked me up to the individual engineer who worked on my Technics , & on hearing my description of the sound & inherent problem , calmy steered me to increasing the tracking force on the tone arm ~ ,,,, problem solved ,,,,, [ buy cheap - buy twice : - or better still , leave it to the pro's] , I've now learnt my lesson & appreciate that they offer an honest , ~ (hard to find these days) ~ skilled & concise service . Will have no hesitation in using them again in the future ......

3. August 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Enquired about a Rega Planar 2 and Rega…

Enquired about a Rega Planar 2 and Rega A2D over the phone with Stephen at 3:30, by 5:30 the equipment had been delivered to my house (live local).

Could not recommend a better hi-fi shop, the staff were a pleasure to deal with and I will be a returning customer without a doubt.

26. November 2020
Bewertung ohne vorherige Einladung
HifiSound-Logo

Antwort von HifiSound

Hi
Thank you so much for the kind review - very much appreciated.
Glad you are pleased with the service.

Bewertet mit 5 von 5 Sternen

Brilliant

Brilliant. Just brilliant from start to finish. Very nice and approachable too.

13. November 2020
Bewertung ohne vorherige Einladung
HifiSound-Logo

Antwort von HifiSound

Hi Andrew,
Thank you for the great review - it is very much appreciated.
Enjoy your speakers!
Hifisound.

Bewertet mit 5 von 5 Sternen

Highly recommended

Highly recommended. I bought pair of speakers. Order was quick, everything in order. Good contact with seller, who updated me about my order. My first, but definitely not last order. Thank you Hifisound

21. Oktober 2020
Bewertung ohne vorherige Einladung
HifiSound-Logo

Antwort von HifiSound

Hi, Thank you so much for your great review. we really appreciate the feedback. Thanks. Hifisound.

Bewertet mit 5 von 5 Sternen

Highly recommend..

Highly recommend... 5* all round from me. First class customer service, excellent prices.....

22. April 2020
Bewertung ohne vorherige Einladung
HifiSound-Logo

Antwort von HifiSound

Hi Sue, Thank you for your great review. Sorry for the delay in replying - but we wanted to let you know that we really appreciated it. Thanks. Hifisound.

Bewertet mit 5 von 5 Sternen

Excellent Service

Just spent 2 + hours trialling different speakers on my own amp. Incredibly attentive, very knowledgeable, good prices and no pressure to buy - plus a good cup of tea! My new favourite HiFi store.

12. Dezember 2019
Bewertung ohne vorherige Einladung
HifiSound-Logo

Antwort von HifiSound

H iRobert, Thank you so much for the great review you gave us. Sorry that it has taken so long - but we just wanted you to know that it is appreciated. Thanks. Hifisound.

Bewertet mit 5 von 5 Sternen

Onkyo C-755 cd player

all sales details and technical questions answered quickly.
Kept informed of status of order and well packaged speedy delivery to UK

30. Oktober 2019
Bewertung ohne vorherige Einladung
HifiSound-Logo

Antwort von HifiSound

Hi Gordon, Just to thank you for the great review you gave us. Sorry its taken so long - but we do really appreciate it . Thanks Hifisound

Bewertet mit 1 von 5 Sternen

Disappointed..

Disappointed... They don’t deliver at international although they state the following:
INTERNATIONAL ORDERS: We offer competitive rates which can be confirmed by email. Please just ask – we will need a full delivery address and telephone number. Smaller items are delivered using Royal Mail Small Packets Airmail with International Tracked and/or Signed depending on value of item and availability of the service. Larger International shipments are sent by insured and tracked services using DPD, DHL or UPS. If there are any delays due to specific customs regulations, etc, you will be contacted by Turntableworld or by the courier with a request for any further information required. Customs duties do not apply for shipments into any EU country (for a full list please refer to the EU Country List). Customs duties can apply for countries outside of the EU. Customers in these countries are responsible for all taxes and duties incurred when the items enter their country

It’s not consistent at all

24. August 2019
Bewertung ohne vorherige Einladung
HifiSound-Logo

Antwort von HifiSound

Hi
Thank you for taking the time to place a review regarding our website and sorry to hear that you have been unable to place an order.
Some manufacturers place restrictions on what we are allowed to sell by location and on what platform. For the particular item that you requested we are only allowed to supply this brand to the UK market. This is to protect retailers in your specific country and visa versa and is something that is beyond our control.
We will add some information onto our website to explain this.
Sorry that you have been disappointed and I hope that this explains the situation satisfactorily.

Bewertet mit 5 von 5 Sternen

Best price, super fast delivery.

Best price I could find on the net for what I needed, well packaged, and super fast delivery - ordered at 14:00 on the 4th, and it was delivered by 10:00 the next day! Thanks HiFi Sound

5. Dezember 2018
Bewertung ohne vorherige Einladung
HifiSound-Logo

Antwort von HifiSound

Hi Steven,
Sorry for the delay in responding.
Your feedback is very much appreciated.
Hifisound

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