HONOR UK Bewertungen 

I think the last review said it all.
Watch has stopped working with the App. It's 6 months old. Customer service said they would send a 'returns' email. They didn't. I phoned back and requested it. They said they would send it, I said I would wait on line this time for it to arrive. They refused. They said it was because I didn't have the serial number (because I don't still have the box). After about half an an hour of argument they told me how to find the serial number, after which they said said they couldn't deal with that serial number and down to the retailer not them to guarantee it and they refused to have anything to do with it or send me a 'repair' label. After 2 hours Thank you Amazon for refunding, but suggestion remove the"Amazons Choice recommendation.

I am creating this review as a warning to anyone that will take the time to read this as this company has no regard for consumer rights so please be warned!

I bought the Honor Magic 6 Pro back in February and noticed that the WhatsApp video quality was awful. I compared the M6P versus the Mate 20 Pro, S24U and Redmi 13 Pro Plus and the video quality was incredibly inferior on the M6P.

I contacted Honor who ignored my query about this so messaged them with a refund request. They accepted the request but then when I provided the pick up details they came back saying that I was over the 14 days return police as per their terms and conditions - bear in mind in the UK we have a consumer protection act which protects us against companies such as these by stating that if a product is faulty you can return it within 30 days for a refund or repair.

After protracted communication with Honor I sent the device off to their repair center. Their own repair center came back confirming a fault with the device via their tracking tool. I message Honor refusing the repair and requesting a refund as per the consumer protection act. They ignore the email, repair the device and send it back to me.

I speak to an advisor who tries to claim that the fault they found was not related to the one I reported to them even though when I sent it to their repair center I had to describe the fault! Anyways instead of arguing I ask the advisor if there was a fault with the device - he reluctantly admits there was so I then re-quote the UK consumer act!

Finally after 2 and a half months dealing with Honor they accept a refund due to a faulty product reluctantly (thankfully there are consumer laws in the UK to even get at this stage). They provide me with 2 return methods collection or dropping it off at a DHL express point. I choose the latter as it's a Friday so I can return it as quickly as possible and put this whole thing behind me.
I took pictures of the package as well as the items packaged (the M6P and the charger). Dropped it off at the DHL drop off point and received the proof of delivery.
I finally receive an email saying the refund has been completed but when I check my account only £14.99 was refunded! I had to contact Honor yet again to find out what is going on. To my bewilderement they say that only the charger had been returned which is why only £14.99 was refunded! I was incredulous as I used their own return method and used their own return label. I provided them with photos and even the advisor says I believe you returned the phone (this has now been ongoing since the 18th March!). According to them the investigation concluded saying the device was not returned even though the parcel was never weighed in front of me and when I requested an investigation they are claiming the weight of the package was less than they expected. When I reviewed the label they provided me to my dismay it only states 1 item and a lower weight which is what I believe they were quoting! Of course this was also provided to them as I forwared the email which I was provided to me with the label and their return instructions which I followed along with photographs of the phone in various stages of being packed and the sealed package in the end.

As it stands HONOR currently holds £849.99 of my money and is refusing to refund it!

This company has been absolutely atrocious making me go through hoops to return a faulty product and I am now in the process of reporting them to UK Trading Standards as they are currently holding £849.99 of my hard earned money hostage! In this day and age I am gobsmacked such a big company is trying to get away with taking £849.99 from a consumer! On top of that they have ignored a Subject Access Request which is unheard of in the UK at least to my experience so I have sent a reminder as I have to before I can report them to the Information Commissioner's Office.

I hope this post serves as a warning to other consumers and I sincerely hope no consumer has to go through what I have gone through in the last few months and still going through due to this company. I also hope that influencers see this and do right by consumers because they should not be promoting such companies that have blatant disregard for consumer rights!

Sent in my phone for repair as it had screen burn, they then sent me a picture of my mobile with a bent frame and damage,i sent it in in as new condition, they refused to repair my phone im now out of pocket and a mobile, will never buy a honor product again was trying to move from samsung to cheaper brands but i say stick to what you know, the customer service is appaling and the staff rude

One of the worse phones I ever had. I can't get signal to my WiFi ever. Need to disconnect WiFi and turn on again to be able to connect. So slow after only one year of having it. Don't waste your money.

I have had two Honor phones now and have being happy with both of them. One was years ago when they were part of huawei and the latest one I purchased after Honor moved away from huawei. I had purchased a different brand in between but regretted it less than two months after purchase because this different brand pushed an ota update that bricked my new phone then they had the audacity to ask me to pay to return the phone to them to repair the problem that they had caused! I sent it back to the retailer instead and got a refund. I emailed Honor and asked about who pays for returns under warranty andwas happy to be told if there was a warranty claim then Honor would pay for the return. I then purchased my second Honor in light of this.

I am very happy with my new Honor Phone which I have had for some time now so can say I have given it more than enough time to test it and use it everyday and the communication from the manufacturer was great

I do a lot of reviews and completed over 5000 just on Amazon alone. So I wanted to come here and write a review on my husbands Honor 70 lite he bought through Fashion world catalogue.

My husband isn’t a high end phone user, but needed a phone of his choice, rather than my usual cast offs after the contract ends.

We both looked at suitable phones for him, and I found this phone from the catalogue, great because it was only about a fiver a month, so win win. Plus around £129 to buy.

My husband gave up my Sony 1 (111) which is classed as high end, in the same league as Apple and Samsung. He used it a while, but then decided he wanted a more easier one to use, without compromising style and functions.

The mobile phone arrived after a few days. I got him a Lebara sim through USwitch. The sim was 15gb with free calls + free texts etc for £2.78, then after three months promotion went up to £5. A great deal and Lebara I will changing to myself.

The actual phone was perfect and the battery life using every day online as well as calls and texts lasts three days😲 excellent for battery life, so much better than the high end mobiles. The phone looks sleek and so simple to use. The camera may not obviously be on par with a mobile that costs nearly £1000 but if you want a phone with excellent battery life, a decent camera, and use for texts and calls, this make is really good. In fact I will be buying one myself when my Sony starts getting too old.
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For those who don’t know, a bit of information. Honor is a Chinese consumer electronics brand majority - owned by Shenzhein Zhixin new information technology Co.ltd. It’s a state owned enterprise controlled by the municipal government of Shenzhen. It was formally a subsidiary of Huawei mobile phones, who sold their brand in November 2020. Just a few facts if interested to read.
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If you need to contact Honor Uk below is the information.

Email - apparently not allowed to write it
Live chat available Monday - Saturday 0900-1800
Telephone - 08000-113152 ( Mon-Sat 0900-1800)

My husband hasn’t had any need to contact this company as everything with his phone has worked seamless so far. He has had the mobile 3-4 months currently.

It is a shame that a lot of people have had issues, but I am reviewing the actual mobile, not customer service in which I felt is the correct way of reviewing. If reviewers have had issues, maybe write a review on the Honor mobile, then underneath write your thoughts on customer service, that way people reading will have the correct information…

Despite the two star currently, the mobile phones are really good and everything you need, and despite me paying nearly a £1000 for my Sony, I am going to buy one of these mobiles myself, so they cannot be that bad can they?

My husband loves his, a cheaper mid range phone which does have good reviews from tech experts.

Thank you

Shocking customer service they lied to you constantly do not use this company.

I purchased a tablet from Honor through Topcashback. The isdues I had were as follows:

Honor would not apply the relevent promotional discount.

Honor have refused the Topcashback discount.

I never received confirmation of my order from Honor.

Getting customer service from Honor is sketchy.

Basically, I'm really happy with the product but, as a company, Honor UK are atrocious. I dread to think how things will go if I need to make a warranty claim! If you want to buy an Honor product, buy from Amazon, Argos, etc, etc - do not buy direct!

I submited to buy a phone magic 5 on app with black friday deals. After input of all details including payment all I got then was white screen then nothing. Thinking it was me tried again same. This was then followed by cancellation message.
No joy contacting. I have attempted on a few occasions over days always the same. They have all my info. I have no order. Dread to think what the mobile phone is like ☹️

Do not buy Honor phones.
They are craps, customer service don't have knowledge and the phones are full of bug and glitch.
My one, have a WhatsApp glitch using the loudspeaker and the Honor after several test, refuse to accept that is a Honor software fault.

Honor won't accept my 4 month old phone is faulty. Absolutely terrible customer service. What a waste of time and money. They just keep demanding more information from you so that you give up. I even sent my phone for repair (at my own risk they tell you) which acknowledged a fault but definitely did not fix it.

Bought a mobile, watch and tablet bundle but the watch turned out to be faulty. A partial return was eventually accepted, faulty watch sent back and a replacement sent. However they refused to offer me my £150 cashback through quidco, citing cashback has been rejected by the retailer as item returned. When I pushed on them someone at honor looked into it and once again refused to issue the cashback as a partial return was issued not taking into consideration that I paid for the full order and the faulty item they send was swapped out for a new one.

As for the phone, it's fine but software is buggy and I'm not enjoying it. It's very frustrating to use because of these bugs, I will not buy from again.

If I could give a minus 5, that would be my rating. Total nightmare.

I gave so many chances to honor and tried their different phones over the last couple of years but they always let me down their phones are so crap these days and so over priced honor magic 5 lite one of the worst display you can call it eye hurting display honor 90 and 70 for the price dosent support stereo speakers and dosent feel premium or mid range at all & even though the price you see here if you compare with other brands they offer a lot more so what's the purpose of getting an honor phone ? Not recommended !! Rubbish quality low specs waste of money less than two years of software updates you hardly see any so not recommended poor !!!! Avoid!!!

I bought brand new honor X6 from Argos. This phone's screen is cracked within the use of 3 months. I called Argos about free repair service which has to be in it's warrenty. But they referred me to Honor customer service.

When I called honor, they said they don't do repair service. It's not fair for customers, while the manufacturer company has to do repair for the device which is within it's warrenty period!!!!

At the first glance, the site offers rather competitive prices (with all the mentioned discounts). But you are not allowed to use all the discounts at the same time - only one (1!). It is always cheaper to buy any their products from other sellers. Their site is useless. This is what you expect from the official site. What you do not expect from a respected, honorable company - to use such dirty tricks. They are so greedy for so hard-earned coins of yours! Avoid)

I've purchased a honor magic vs and after a few weeks the inner screen had a green line through it so I phoned honor uk to book it in and because I got 12 months screen protection it was free of charge but when they fixed it they want £50 for the glue they have used and the service 😡 so at this moment in time I have no phone unless I pay!! Whats the point in screen cover if it doesn't include everything 🤔 £1400 for a phone I don't have

I'm only leaving 2 stars because Diana from customer service was empathetic. Everyone else was not.

I bought an Honor70 in November 2022. Just recently in February 2023 this phone was stolen by a pickpocket. I made the decision to re-purchase the same phone. I am a loyal customer.

At the time, I was visiting the UK so tried to order from Hihonor.uk. My payment would not go through so I turned to customer service for assistance. I was instructed to try it several different ways: Use a UK card and try again, use a different UK card and try again, clear cookies and try again, try again from my phone instead of a web browser, etc. Nothing worked. Finally they decided that the multiple attempts must have blocked me from ordering. I started this process on a Wednesday afternoon and by Friday I still had no answer from customer service. I lost out on a lot of time and on the deal that was offered.

However, I work in customer service and in the event that someone has an issue ordering within the valid period of a sale BUT they are in contact with our team to resolve it, we always honour the promo price for them because it is quite simply the right thing to do if you care about your customers and their shopping experience with your brand. HONOR on the other hand clearly is not bothered.

Admittedly I went back to Spain where they have a different website, but let's not pretend that the highest level of management for both the UK and Spain aren't the same person. If there is not one central level of management then they would be different companies altogether. Sorry, but that's just obvious. So while it is not COMMON to handle something across the different sites, it is indeed POSSIBLE, you simply have to want to help the customer, unlike HONOR in this case.

I was told the best they could do was offer me a 20 EUR promo code. However, Customer Service agent Kristian (it's spelled with a z somewhere but I don't recall exactly) offered me the 20 EUR voucher AND the 5% code for signing up to promotional emails. Logically he meant I could use them together, (especially since 5% of the total price was MORE than 20 EUR--why would they give me a unique code that is worth LESS than the generic discount offered to everyone who signs up for the mailing list? That makes no sense) but in fact that does not work, only one promo can be used. It's fine if he made a mistake in assuming they could be used together, but when I told this to customer service they tried to make me sound crazy which is really uncalled for when I am trying to spend money on your product. HONOR appears to be happier to lose out on 377 EUR than simply give me a promo code for 72 EUR to rectify this simple situation.

They stood by the fact that in Spain I would be getting additional gifts. While these are worth money, but that would entail me putting in the time and effort to sell them in order to get the correct price I would have paid for the phone in the first place if customer service had been able to assist me properly from the outset. So you are putting the onus on the customer's head to pawn items for cash when realistically you could just give me the code I asked for and keep your extra gifts for yourself (as it is the website states "while supplies last", so save these for someone who wants them and give me my discount).

At the end of the day I have not yet bought a new phone because I was holding out on a favourable response from HONOR. With no further response as they have decided this promo code was "the best they could do", I am now writing here in hopes that upper management will take seriously this lack of professionalism from HONOR's customer service team. There has evidently been a lack of training which led to them suggesting so many different attempts to purchase which got me blocked from purchasing. Then there was a lack of training as I was told I could use 2 promos together, this was false. Then there is a lack of training in how to respect a customer's time and loyalty (I should not be punished for your team's lack of training). And lastly, being made to feel stupid by your team when really you are the ones being unreasonable is actually pretty embarassing on your part. This whole experience has reflected very poorly on HONOR's customer appreciation I feel really disappointed.

I'd like to give HONOR one last chance to make things right and email me a proper response with the promo code I asked for. Let's be clear that my Trustpilot rating is for my CUSTOMER EXPERIENCE based on interacting with the customer service team and not the product. I would just like to have the purchase I tried to complete for the price I tried to complete it for. I entered into a sales agreement with HONOR and their own incompetence caused me to lose it. Unfair business, but with the chance to fix it.

Thanks!

Felicia M

Called them today to ask if they will forward an offered gift with purchase after delivery as it shows as out of stock. They said NO. I asked why they advertise a gift they have no intention of supplying bu the agent on the phone just kept repeating that if it is out of stock they will not supply it now or later. I asked when will it be in stock. He said I have no idea. I asked if the advertising of a gift with purchase which they will never supply was false advertising and again got the same answer, if it is not in stock they will not supply it. I feel it is time to refer to the advertising standards authority to clarify if they are breaching regulations.