Holludleoffice Bewertungen 

I ordered an ergonomic chair on June 30th (Order 4711). On July 13th, DHL Spain failed the delivery due to a driver error and incorrectly marked my valid address as "unknown." Since then, the tracking has been completely frozen.To be fair, Holludle’s support agent, Claire, was polite and did try to help initially. She escalated the case with DHL and even linked my email to the carrier system to speed up updates. However, absolutely nothing progressed on DHL's side, and the package remains lost in limbo.When the courier route failed, the customer service process broke down. Holludle directed me to their "Worry-Free Purchase" protection via Seel. Seel's automated system completely locked me out until July 31st and confirmed they can only offer a refund, not a replacement. I explicitly emailed Holludle to explain this, stating that I do not want a refund—I just want the chair I paid for—and asked if they could take responsibility as the merchant to ship a replacement. Unfortunately, that email has gone unanswered for days.While the staff is polite, the company relies on rigid third-party automated systems that leave customers stranded when shipping errors occur. I am deeply disappointed to be without my chair after a month of acting in good faith.

The customer service communication was abysmal from the start, because they mostly replied with template messages and I basically had to beg them to finally ship the chair once it was already in the European warehouse. Delivery took a full month, despite me repeatedly telling them that due to health issues it was important for the chair to arrive as soon as possible. The chair itself is an ergonomic disaster. I’m shorter than the giant woman in the advertisement video and the seat is too hard, my back sinks too deeply into the mesh, the lumbar curve is higher than my actual waist, the lumbar support either doesn’t support enough or presses uncomfortably into my back and even at the lowest height setting my feet don’t reach the floor properly, which restricts my blood circulation. The headrest is too high even at its lowest setting, the plastic parts of the armrests wobble badly and the armrests get misaligned from even tiny movements. The synchro-mechanism is also terrible because it cannot be adjusted smoothly, and my body size and weight are not enough to tilt the backrest forward, so the seat angle remains far too backwards compared to the backrest. The Holludle Sharper chair causes multiple biomechanical problems and it is one of the worst chairs I have ever sat in.

My creditcard got blocked on this website. According to my bank its a scam website.