Jaya was brilliant ; She knew her stuff and was able to effortlessly guide me through a complicated procedure to do with changing currencies and downloading these. She advised leaving the funds one... Mehr ansehen
Unternehmen hat geantwortet

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Jaya was brilliant ; She knew her stuff and was able to effortlessly guide me through a complicated procedure to do with changing currencies and downloading these. She advised leaving the funds one... Mehr ansehen
Unternehmen hat geantwortet
I requested a full cash transfer of my £23,600 Stocks and Shares ISA from Saxo to Interactive Investor weeks ago. Since then, it has been absolute radio silence. My cash is sitting completely idle... Mehr ansehen
Unternehmen hat geantwortet
One of the reasons I use Saxo is their excellent client service. Jaya is a shining example of that. She has excellent product knowledge and superb client communication skills. She knew exactly how the... Mehr ansehen
Unternehmen hat geantwortet
I had an issue with my account. I called at 8 40 AM and Aditi managed to get me all the details of the problem by 9 15 AM. She also followed up on all my questions outstanding, keeping me updated, t... Mehr ansehen
Unternehmen hat geantwortet
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
Vom Unternehmen geschrieben
40 Bank Street, 26th floor, E14 5DA, London, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Polite, professional and educated interaction with Saxo

Antwort von Saxo Group - Saxo UK
Jaya was brilliant ; She knew her stuff and was able to effortlessly guide me through a complicated procedure to do with changing currencies and downloading these. She advised leaving the funds one day to avoid any negative costs on the day of conversion and was available the next day to guide me to final completion. Moreover, apart from the transactions she was charming, relaxed, friendly and very clear in her explanations. A very pleasant customer service !

Antwort von Saxo Group - Saxo UK
The customer agent, Abhas, was really patient, helpful and efficient

Antwort von Saxo Group - Saxo UK
Great support in the on boarding process

Antwort von Saxo Group - Saxo UK

Antwort von Saxo Group - Saxo UK
Very patient lady helped me to, eventually, login to my demo a/c.

Antwort von Saxo Group - Saxo UK
Had a call from Charlotte this morning, very pleasant and very knowledgeable. Great service.

Antwort von Saxo Group - Saxo UK
Now we have to correct to 5 stars again. I had Mrs. Melisa on the phone from Zurich Headquater.. She was very, very kind. She told us what she is still missing. She sent me an email, we sent the missing part, and now the account is openend!
So, the 5 stars now belong to Mrs. Melisa from the department in Zurich. Thank you very much, Melissa.
You received a five-star recession. At first, I gave Mr. Max Winkler a 5-star rating because he was extremely helpful. We had an issue with the selfie verification, and he handled it professionally, was very customer-oriented, and resolved the problem within just one day. I was genuinely impressed and happy to see that Saxo has such diligent and capable customer support.
Unfortunately, my experience changed completely afterward. We contacted Mr. Winkler three times within one week, and despite our repeated messages, we never received a single reply. Even if there is no immediate solution, a short response such as, "We're still working on it, please be patient," would have been perfectly acceptable.
Ignoring customer inquiries is simply a no-go. It gives the impression that new customers are not important and that their concerns are not taken seriously. For that reason, I have changed my rating from 5 stars to 1 star.
This concerns Saxo Switzerland in Zurich. Good customer service is not only about solving the first problem—it is also about maintaining communication afterward. Unfortunately, that did not happen in this case.
By the way, I'm not sure that you're delighted about the answer you gave us. Maybe you should read it once again.

Antwort von Saxo Group - Saxo UK
I requested a full cash transfer of my £23,600 Stocks and Shares ISA from Saxo to Interactive Investor weeks ago. Since then, it has been absolute radio silence. My cash is sitting completely idle, earning a pathetic, sub-market interest rate while being actively eaten away by Saxo’s platform custody fees.
When I finally called their UK customer service line today for a simple status update, the support agent chose to hang up the phone on me rather than handle the query. To make matters worse, Saxo has intentionally engineered their website's formal complaint form to be unusable—blocking submissions unless you provide a support ticket number and staff name, neither of which they will give you.
Holding a client's life savings hostage and cutting off communication channels is a clear breach of the FCA's Consumer Duty and Treating Customers Fairly guidelines. This company is a bureaucratic nightmare that actively blocks accountability. If you value your money and want to be treated like a human being, stay far away from Saxo.

Antwort von Saxo Group - Saxo UK
Monika was very helpful and polite. Resolved my issue as quick as possible

Antwort von Saxo Group - Saxo UK
Knowledgeable & sorted issue out in a professional manner

Antwort von Saxo Group - Saxo UK
Jaya was knowledgeable, efficient and identified and got to the root of the problem quickly. Thank you!

Antwort von Saxo Group - Saxo UK
I had an issue with my account. I called at 8 40 AM and Aditi managed to get me all the details of the problem by 9 15 AM. She also followed up on all my questions outstanding, keeping me updated, telling me openly that it may take a couple of days and reverting to me promptly. Very grateful to Aditi for her help

Antwort von Saxo Group - Saxo UK
Miles better than your HL, AJ, Interactive or IG. Professional and personalised account management for serious investors and traders. Very positive changes since the recent Safra acquisition. Special thanks to Lucy for doing a great job !

Antwort von Saxo Group - Saxo UK
Recently set up a trading account with Saxo. Great introductory call that sorted out all of my queries and needs to move forward.

Antwort von Saxo Group - Saxo UK
The Saxo trading platform is suitable for both investors and traders. It offers a broad range of instruments spanning multiple asset classes and currencies. With a clear layout, it is reliable and easy to trade and includes detailed information and research on the markets. Their customer service is particularly responsive and helpful and is backed up by supportive relationship managers. Low execution costs generally are allied with extra benefits based on a client tier system. I have been with Saxo for many years and highly recommend them.

Antwort von Saxo Group - Saxo UK
I have switched my account from another provider to Saxo Bank and have been dealing with Jacopo who has helped me all the way. He has been extremely helpful and professional throughout the process. My initial experience suggests I am dealing with a professional and motivated people.

Antwort von Saxo Group - Saxo UK
Easy onboarding, broad range of instruments, and a friendly follow-up call within days of getting set up.

Antwort von Saxo Group - Saxo UK
Above and beyond. I know people might think this is one of those false reviews, but Saxo really spent time helping me learn the app and I wouldn't go anywhere else tbh. When people demonstrate genuine care, it really makes a huge difference.

Antwort von Saxo Group - Saxo UK
One of the reasons I use Saxo is their excellent client service. Jaya is a shining example of that. She has excellent product knowledge and superb client communication skills. She knew exactly how the solve the issue I faced and dealt with it promptly, following up with colleges to ensure I was in a position to trade that day. She guided me through several new processes, clearly and thoroughly, showing how to transfer assets and points to note for future transactions. This type of service makes a real difference to me. 5 stars Jaya, thanks for all your help!

Antwort von Saxo Group - Saxo UK
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.