Super quick response even though on. Sunday and not an emergency. Friendly and professional engineer, couldn’t have been nicer or more helpful. Excellent service all round, highly recommended.
Unternehmen hat geantwortet
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Das sagen Bewerter
Great price! Cheaper than competitors. Obviously just bought the appliance cover, so not had to claim yet - that will be the proof. My only slight criticism is that I wasn't made aware of the Compu... Mehr ansehen
Unternehmen hat geantwortet
Good prices, good website with easy access , pleasant staff only one point for development, customer contact! My boiler service was due and I hadn’t heard anything so rang up and was told it was due... Mehr ansehen
Unternehmen hat geantwortet
I had a gas boiler service due in March as part of my contract. I was on holiday in the March so they said they would ring me back to arrange a date and time. Nobody called back and i then has 5 follo... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über HEA
Vom Unternehmen geschrieben
HEA helps keep your home running - whatever goes wrong. From boiler breakdowns and heating issues to plumbing, drainage and electrical faults, our home emergency cover is designed to get things sorted fast, without the unexpected costs.
We also cover over 30 of your everyday household appliances - from washing machines and ovens to vacuum cleaners, coffee machines and more. So whether it’s a sudden breakdown or accidental damage, you’re not left footing the bill.
Fast, reliable help when you need it most. That’s why thousands of UK homeowners trust HEA for affordable, hassle-free cover and real peace of mind.
Get a QuoteKontaktinformationen
Arena Business Centre, Holyrood Close, BH17 7FJ, Poole, Vereinigtes Königreich
- marketing@homeemergencyassist.com
- homeemergencyassist.com
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Where do I start
Where do I start. Absolutely disgusted, we was told that we would be informed the day before the plumber arrived, and was told we would be able to agree a time that was convenient for both of us, this was in fact not the case, he call on the day (we hadn't even been told what day he was coming) that he was 20 minutes away. when he arrived we explain the issues we had been having and he looked at the toilet system and said that it would be a big job making it very clear by the tone of his voice that he did not want to do the job. he then made some phone calls and then came back to check we only have one toilet. when I said yes he said he needed to make another call. he then came back in saying he needed to go and collect parts, he also confirmed that we had a leak in the waste pipe. I asked politely how long he would be as I had an appointment (that I wasn't giving notice that I was going to have to possibly reschedule) at 12. he then went and get the parts. upon his re arrival he parked his van across 3 bays in our very small private car park which lead to the neighbours complaining at us. my daughter politely asked him if he could move his van so that he wasn't blocking the car park and he ignored her. she then politely asked a 2nd time and was met with a reluctant grunt and then him pushing past her to get out the door as he finally went to move his van. I was told that the toilet would need gluing back to the wall and resealing but he said that it was not his job, can someone please confirm if this is something that he should have done. I did end up having to cancel my appointment which I was not impressed about. he asked at one point if I had any spare screws laying about that he could use as when he removed the system from the wall the screw was rusty and he could not refit it to the wall (I thought he would have had his own screws). I was asked where that stopcock was so I emptied all of the kitchen cupboards to find it which took about 20 minutes to then only find out I didn't need to do any of that and he just didn't bother to tell me as he ended up turning the water off from outside. Lastly, I saw a cloth on the floor that I assumed was his, how very wrong I was. it was my 100% Egyptian cotton new towel THAT HAD BEEN IUSED TO MOP UP THE WASTE WATER FROM THE TOLILET! I an absolutely disgusted at what happened throughout the day, safe to say that next year I will be using a different insurance provider.
11. Mai 2026
Excellent Service
Excellent Service
We had a blocked drain
We were dealt with professionally and swiftly
The drain was cleared same day. The engineer was friendly and sorted it quickly
11. Mai 2026
Antwort von HEA
Hi Paul,
Thank you for your wonderful feedback! We’re really pleased we could help quickly with your blocked drain and get it cleared the same day. It’s great to hear our engineer provided friendly, professional service and resolved the issue swiftly. We truly appreciate your kind words!
Kind regards,
Nazeera.
He was a lovely lad
He was a lovely lad, on time, professional and left me very reassured about my boiler health
5. Mai 2026
Antwort von HEA
Hi Jayne,
Thank you for your kind review! We’re delighted to hear our engineer was punctual, professional, and left you feeling reassured about your boiler’s condition. Your feedback means a lot to us, and we really appreciate you taking the time to share it.
Kind regards,
Nazeera.
Pre phone call about arrival time and…
Pre phone call about arrival time and arrived on time. Very friendly and helpful also efficient. Pleased with the service given.
5. Mai 2026
Antwort von HEA
Hi Lynda,
Thank you for your lovely feedback! We’re glad to hear you were kept informed with a pre-arrival call and that our team arrived on time. It’s great to know the service was friendly, helpful, and efficient. We really appreciate your kind words and are pleased you were happy with the service!
Kind regards,
Nazeera.
Antwort von HEA
Hi Alan,
Thank you so much for your wonderful feedback! We’re thrilled to hear you found the service excellent, friendly, fast, and knowledgeable. Your kind words mean a great deal to us, and we really appreciate your support!
Kind regards,
Nazeera.
Your engineer arrived on time
Your engineer arrived on time, was efficient and friendly and completed the job in good time.
11. Mai 2026
Antwort von HEA
Hi Maureen,
Thank you for your kind feedback! We’re delighted to hear our engineer arrived on time, provided friendly and efficient service, and completed the job promptly. Your support is greatly appreciated, and we’re pleased we could help!
Kind regards,
Nazeera.
Engineer thinks he’s sorted the…
Engineer thinks he’s sorted the problem—-if not it’s a bigger job -got to wait and see
11. Mai 2026
Antwort von HEA
Hi Lucy,
Thank you for your feedback. We’re glad the engineer has attended and carried out the initial work. Hopefully the issue is now fully resolved, but if you do experience any further problems or would like us to review the situation in more detail, please don’t hesitate to contact our complaints team at complaints@homeemergencyassist.com
and we’ll be happy to help.
Kind regards,
Nazeera.
Phone answer quickly
Phone answer quickly. Excess paid over the phone and contractor phoned an hour or so later. They came round next morning and unblocked our drains.
11. Mai 2026
Antwort von HEA
Hi Clive,
Thank you for your great feedback! We’re pleased to hear your call was answered quickly, everything was handled smoothly, and the contractor was able to attend promptly to unblock your drains. We really appreciate your kind words and are glad we could help!
Kind regards,
Nazeera.
Antwort von HEA
Hi Alan,
Thank you for your lovely review! We’re so pleased to hear you found our service helpful, quick, and excellent. Your kind words and support mean a lot to us!
Kind regards,
Nazeera.
Within 3 hours of making a claim a…
Within 3 hours of making a claim a Plumber was at my home and completed the job very quickly. Excellent service
11. Mai 2026
Antwort von HEA
Hi Alan,
Thank you for your fantastic feedback! We’re delighted to hear that a plumber was able to attend within just a few hours and complete the job quickly for you. Providing fast, efficient service is what we aim for, so it’s great to know we delivered. We really appreciate your support!
Kind regards,
Nazeera.
Emergency help given over the Easter…
Emergency help given over the Easter weekend. All courtesies extended. Rapid response.
11. Mai 2026
Antwort von HEA
Hi Roger,
Thank you for your kind review! We’re so pleased we could provide emergency assistance over the Easter weekend and that you experienced a rapid response along with courteous service throughout. Your recommendation and support are greatly appreciated!
Kind regards,
Nazeera.
If he had open the drain next to the…
If he had open the drain next to the one he did open he would have seen the blockage and it was on private ground and just required a gentle push .Tne water board did it for me
and did not charge me
11. Mai 2026
Antwort von HEA
Hi Dietlinde,
Thank you for your feedback. We’re sorry to hear you’re disappointed with how the issue was handled.
If you would like us to look into this further and review the engineer’s findings, please feel free to email our complaints team at complaints@homeemergencyassist.com
and they will be happy to investigate for you.
We appreciate you taking the time to share your experience.
Kind regards,
Nazeera.
Dealt with our claim very quickly
Dealt with our claim very quickly, efficiently and staff were friendly. The plumber turned up on time and dealt with the problem speedily. We were very happy with the outcome. Many thanks
11. Mai 2026
Antwort von HEA
Hi Karen,
Thank you for your wonderful feedback! We’re delighted to hear your claim was handled quickly and efficiently, and that our team and plumber provided friendly, punctual service. It’s great to know you were happy with the outcome. We really appreciate your kind words and your support.
Kind regards,
Nazeera.
Super quick response even though on
Super quick response even though on. Sunday and not an emergency. Friendly and professional engineer, couldn’t have been nicer or more helpful. Excellent service all round, highly recommended.
19. April 2026
Antwort von HEA
Hi Rachel,
Thank you so much for your fantastic review and recommendation! We’re really pleased we could help so quickly, even on a Sunday. It’s great to hear our engineer was friendly, professional, and helpful throughout. Your kind words mean a lot to us, and we truly appreciate your support!
Kind regards,
Nazeera.
Excellent service
11. Mai 2026
Antwort von HEA
Hi Alan,
Thank you for your wonderful feedback! We’re so pleased to hear you received excellent service. Your support means a lot to us, and we look forward to assisting you again in the future!
Kind regards,
Nazeera.
Antwort von HEA
Hi William,
Thank you so much for the 5-star review! We’re delighted to hear you were happy with the service and that the repair was completed quickly. We really appreciate your kind words and support, and we look forward to helping you again in the future!
Kind regards,
Nazeera.
Boiler Service
Engineer was prompt, courteous and easy to talk to. It all made for a pleasant experience.
5. Mai 2026
Antwort von HEA
Hi Dawn,
Thank you for your wonderful feedback! We’re delighted to hear that the engineer was prompt, courteous, and easy to talk to. Providing a smooth and pleasant experience is always our goal, and we truly appreciate you taking the time to share your experience with us.
Kind regards,
Nazeera.
Good Company
Good prices, good website with easy access , pleasant staff only one point for development, customer contact! My boiler service was due and I hadn’t heard anything so rang up and was told it was due the next day! HEA arranged a call with sub contractor and they rang me and came the next day!
I then didn’t receive a copy of the boiler report and had to ring to ask for it to be e mailed, which it was immediately! I believe the problems are as a result of the rebranding and new computer installation so am hoping for better communication in the future!
5. Mai 2026
Antwort von HEA
Hi Angie,
We’re really pleased to hear that you found our pricing competitive, our website easy to use, and our staff pleasant and helpful. We also appreciate you highlighting the areas where we can improve.
We apologise for the lack of communication around your boiler service appointment and the delay in sending your service report. While we’re glad the team was able to arrange the appointment quickly and provide the report promptly once requested, we understand the inconvenience this caused.
As you mentioned, we have recently undergone a rebrand and implemented new systems, and we recognise there have been some temporary challenges during this transition. Your feedback is extremely valuable and will help us improve our customer communication going forward.
Thank you again for taking the time to leave a balanced and constructive review, we truly appreciate it and look forward to providing you with an even better experience in future.
Kind regards,
Nazeera.
Great price
Great price! Cheaper than competitors. Obviously just bought the appliance cover, so not had to claim yet - that will be the proof.
My only slight criticism is that I wasn't made aware of the Compulsory excess until after I had bought the product. Maybe I missed it, but it should be a little more obvious.
5. Mai 2026
Antwort von HEA
Hi Gregg,
Thank you for your review and for choosing us for your appliance cover.
We’re delighted to hear that you found our pricing competitive and better value compared to other providers.
We also appreciate your honest feedback regarding the compulsory excess. Transparency is very important to us, and we’re sorry if this was not made clear enough during the sign-up process. Your comments are valuable and will be shared with the relevant team as we continue working to improve the customer journey and make key policy information more visible.
Thank you again for your feedback, and we hope to provide you with a great experience should you ever need to use the cover.
Kind regards,
Nazeera.
Antwort von HEA
Hi Nicholas,
We’re pleased to hear the job was completed quickly and efficiently with no fuss. Our team always aims to provide a smooth and hassle-free service, so it’s great to know that came across.
We really appreciate your support!
Kind regards,
Nazeera.
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