Was eine volll Katastrophe diese firma
Was eine volll Katastrophe diese firma. ALLLES IST schei**e. 250 depot immer noch nicht erhalten. Kundenservice ein fremdbegriff und das Apartment war defekt. Das bett viel auseinander und die wollten das vertuschen. Niemeh
Antwort von Gestión Apartamentos Turísticos | Homenfun
We are sorry to hear that your experience did not meet your expectations.
The €250 security deposit is clearly stated in the booking conditions and is refunded after check-out provided that no damages or rule violations are identified. In your case, issues were noted after departure that went beyond normal wear and tear, which is why the deposit could not be returned.
We regret any inconvenience related to the apartment and confirm that all reported matters were reviewed by our team.
We strongly deny any suggestion of misconduct or lack of transparency. We operate professionally and in accordance with applicable regulations.
Should you wish to review your case in more detail, please contact our customer service team so we can address it appropriately.