Good range of items on website . Item was packaged well and received promptly delivery . Good experience overall and quality of item was good . Would purchase again without hesitation.
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Das sagen Bewerter
This website is well worth checking out.... They have an eclectic, classy range of products at reasonable prices. If you're lookig for household and decorative items that are quirky and orig... Mehr ansehen
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I recently went to purchase a side table for the beautiful lamp I had bought previously, however it was out of stock. I contacted the team who messaged me only days later to advise me it was back! I w... Mehr ansehen
Unternehmen hat geantwortet
I was browsing Google for a clock and came across here. I ordered a beautiful clock, it came extremely well packaged, delivered in quick time with a lovely, friendly delivery driver. I would not hesit... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
House of Isabella specialise in stylish and luxurious contemporary and traditional furniture, lighting, mirrors, gifts, hampers and accessories
Kontaktinformationen
W1A 6US, Vereinigtes Königreich
- info@houseofisabella.co.uk
- houseofisabella.co.uk
4,2
Gut
1743 Bewertungen
Hat 60 % seiner negativen Bewertungen beantwortet
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AVOID THIS COMPANY – Refund Only Issued After Threat of Chargeback
Very poor experience with House of Isabella.
The chairs delivered did not match the advertised images (which the company later admitted and issued a 20% partial refund for). Once assembled, multiple chairs were faulty — including defective or missing fixings, poor upholstery, and uneven legs making them unstable and unusable.
A replacement set was sent, but both replacement chairs were also faulty. In total, 5 out of 8 chairs supplied were defective, which is completely unacceptable and demonstrates a serious lack of quality control.
What followed was weeks of delays, poor communication, and a failure to take ownership. Responses were slow and repeatedly referred to their supplier rather than resolving the issue.
The collection process was particularly unacceptable. Despite agreeing a mutually convenient date and time, this was not honoured. Instead, I was contacted by the delivery team with just 20 minutes’ notice on a different day, forcing me to drop everything and rush home.
Even after the chairs were collected, delays continued. Nearly a week later, I was told the refund would only be processed once the items reached their warehouse, with no clear timeframe provided, and my follow-ups were dismissed rather than addressed.
Contrary to the company’s response below, I was not advised of a 5-day refund timeframe. I was explicitly told that “once the supplier has received your items back, you will receive confirmation from us that your refund has been processed” — with no defined timeline given.
A full refund was only issued after I made it clear I would proceed with a chargeback through my bank. 2 minutes before this on their online chat, I was still being told the items had not reached their warehouse (not the supplier’s as I was originally told) and that I needed to continue waiting, making their explanation in their comment below false.
This was an unnecessarily long, inconvenient, and frustrating experience from start to finish. Poor product quality compounded by even worse customer service.
The response to this review does not reflect the full experience and only reinforces my concerns about how this case was handled. I have a full email chain documenting this and would be happy to share it should they wish to properly investigate.
I would strongly advise others to avoid.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you for your feedback.
We are very sorry for the inconvenience caused throughout your experience.
Your collection request was raised promptly with our external courier team, and we do apologise for the issues you encountered. As this is a third-party service, the scheduling is unfortunately outside of our direct control. While we can request preferred dates, the final collection timing is dependent on their routing and availability.
Please be assured that we were actively working towards the quickest possible resolution. However, as we handle queries in chronological order, there may be occasions where our responses take longer than one working day.
Once the items were collected, you were advised that refunds can take up to 5 working days from the date the goods are received back at our warehouse. Your refund was processed on the 4th working day, in line with this timeframe.
The refund was not issued as a result of the mention of a chargeback, but because we had received confirmation from our returns team to proceed, which is part of our standard process. We also advised against initiating a chargeback, as doing so can place funds on hold and potentially delay the refund process.
We appreciate your patience while this was resolved.
Smooth purchasing process
Smooth purchasing process. Efficient delivery. Fantastic range of products
3. April 2026
Antwort von House of Isabella
Thank you so much for your kind words! We're delighted to hear you had a smooth purchasing experience and were happy with our delivery and product range. We truly appreciate your support and look forward to serving you again soon!
Great
Good range of items on website . Item was packaged well and received promptly delivery . Good experience overall and quality of item was good . Would purchase again without hesitation.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for your lovely words! We're really glad to hear you had a great experience with us and that you were happy with the quality and delivery. Your support means a lot, and we look forward to serving you again in the future!
House of Isabella
House of Isabella. Excellent service, received item only a frw days after ordering. Will definitely shop with them again
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for your lovely review! We’re delighted to hear that you had a great experience with our service and that your order arrived so quickly.
Your kind words truly mean a lot to us, and we look forward to welcoming you back again soon. Happy shopping! 😊
I previously purchased a sun lounge and it has been fantastic.
I previously purchased a sun lounge with a side table and the quality was excellent. On using these , l decided to purchase the chair covers and was not disappointed.
Communication was excellent.
4. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for your continued support! We're thrilled to hear that you're enjoying your sun lounge and side table, and that the chair covers lived up to your expectations as well. It’s especially great to know that our communication met your standards. Your feedback truly means a lot to us, and we hope you continue to enjoy your purchases!
Very pleased
Very pleased with my sculpture set. They were delivered more quickly than I expected and were well protected for delivery.
30. März 2026
Antwort von House of Isabella
Thank you so much for your kind words! We're delighted to hear that you're pleased with your sculpture set and that it arrived quickly and safely. Your feedback truly means a lot to us, and we hope you continue to enjoy your purchase. If you ever need anything else, we're always here to help!
Great service
Very efficient service from Ava at House of Isabella, my questions were answered promptly and delivery was arranged swiftly to fit around my availability
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for your kind review! We’re delighted to hear that Ava was able to assist you efficiently and arrange delivery at a time that suited you. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy your purchase and look forward to assisting you again in the future!
I found the light that i was specificly…
I found the light that i was specificly looking for from House of isabella and will be using this company again in the future.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for your kind words! We’re absolutely delighted to hear that you found the perfect light with us. It means a lot that you chose House of Isabella, and we’re thrilled you had a great experience. We look forward to helping you again in the future!
I stubbled across House of Isabella…
I stubbled across House of Isabella looking for a console table. This morning I had the pleasure of live chat with Ava. She sorted my problem out quickly and placed the order for me. It was a very smooth process. This company will now be my go to website for interiors.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for your wonderful review! We’re absolutely delighted to hear about your positive experience and that Ava was able to assist you quickly and smoothly. It means a lot to us that we could help you find the perfect console table.
We truly appreciate your kind words and are thrilled to become your go-to destination for interiors. If you ever need anything else, we’re always here to help.
Thanks again for your support!
Can not fault their customer service…
Can not fault their customer service and delivery. Lovely item
4. März 2026
Antwort von House of Isabella
Thank you so much for your lovely review! We’re absolutely delighted to hear you’re happy with your item, as well as our customer service and delivery. Your kind words truly mean a lot to us and really make our day 😊 We hope to welcome you back again soon!
Fantastic find
I was browsing Google for a clock and came across here. I ordered a beautiful clock, it came extremely well packaged, delivered in quick time with a lovely, friendly delivery driver. I would not hesitate in purchasing from here again.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for your kind words!
We’re absolutely delighted to hear that you had such a positive experience with us, from finding the perfect clock to the delivery itself. It’s great to know that everything arrived safely and that our driver made a good impression too.
Your feedback truly means a lot to us, and we’re so pleased you’re happy with your purchase. We look forward to welcoming you back again in the future!
I was searching for a birthday present…
I was searching for a birthday present for my daughter who is so hard to buy for. I found a large picture of Snoopy which I knew she would like. Problem was I only found it on late Sunday and her birthday was Wednesday. For a long shot I emailed the seller and made a big ask. My email was answered by Amelia and told me she would see what she could do. Would you believe it, the picture was sent by overnight courier and I received it on Tuesday. How good is that? Amazing service. Thank you so much.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for your lovely review, Ann!
We’re absolutely delighted to hear that your daughter’s birthday surprise arrived in time and that she loved the Snoopy picture. It’s great to know Amelia was able to help make that happen for you.
Your kind words truly mean a lot to us, and we’re so glad we could be part of making the occasion special.
If there’s ever anything else we can help with, please don’t hesitate to get in touch.
House of Isabella…exemplary customer service
I cannot recommend House of Isabella enough! My Hare ornament arrived with a broken ear, and Amelia Cliff responded immediately, handled everything efficiently, and kept me updated with thoughtful and friendly communication throughout. She arranged a replacement straight away, making the whole process completely stress-free.
The professionalism, kindness, and attention to detail from Amelia and the team went above and beyond. The Hare ornament itself is beautiful, and I’m delighted with it. A huge thank you to Amelia and everyone at House of Isabella — I will definitely be shopping with them again and highly recommend them to anyone looking for quality décor and excellent service.
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for your incredibly kind words, they truly mean the world to us! We’re absolutely delighted that you had such a positive experience and that you love your Hare ornament.
Amelia and the team will be so pleased to hear your feedback. It was our pleasure to help, and we’re so glad we could make everything smooth and stress-free for you.
We can’t wait to welcome you back again soon!
WALKER SIDE TABLE – LARGE GOLD
I recently went to purchase a side table for the beautiful lamp I had bought previously, however it was out of stock. I contacted the team who messaged me only days later to advise me it was back! I was stoked because it’s a beautiful glass top side table that sits perfectly in my lounge.
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for your review!
We’re absolutely delighted to hear how much you love your Walker Side Table – Large Gold, and that it pairs so perfectly with your lamp. It’s especially great to know our team could help you secure one as soon as it was back in stock.
We truly appreciate your kind words and support.
Bought a silk lampshade 2 weeks ago and…
Bought a silk lampshade 2 weeks ago and so pleased with it just bought a second one. Great quality and fast delivery.
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thanks for the review! So glad you loved the silk lampshade enough to order a second one—great to hear you’re happy with the quality and delivery.
Love the product 5 star quality.
25. Februar 2026
Antwort von House of Isabella
Thank you for your feedback! We're so pleased to hear that you love the product and that it met your expectations for quality. We really appreciate your support.
Just got my order from House of…
Just got my order from House of Isabella and I’m really happy with it. Delivery was quick, customer service was great, and I love my new furniture bits. Everything looks lovely in my home. Would order from them again
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Thank you so much for your kind feedback! We're delighted to hear that you're happy with your order and that the delivery and customer service met your expectations. It's wonderful to know the new furniture looks lovely in your home. We really appreciate your support and look forward to welcoming you back again soon.
could be better
Overall Ok. I asked for 20% discount on next purchase following damaged item, but didn’t listened and gave me refund instead.
24. Februar 2026
Antwort von House of Isabella
Hi, so sorry for the oversight earlier. I understand you asked for a 20% discount rather than a refund. I’ve now sent you an email with a 20% voucher based on your original order to use on a future purchase. Thanks for your understanding.
This website is well worth checking out…
This website is well worth checking out.... They have an eclectic, classy range of products at reasonable prices.
If you're lookig for household and decorative items that are quirky and original, you'll find it at the House of Isabella. It's now my GO-TO-PLACE for such things..
23. Februar 2026
Antwort von House of Isabella
Thanks so much for your lovely review! 😊
We’re so glad to hear you’re enjoying our range and that House of Isabella has become your go-to place for quirky and original pieces, that really means a lot to our small team.
Thank you again for taking the time to share your experience with us, and we hope you continue to find pieces you love in the future!
Order issue sorted
Had an issue with an order, which was resolved after seeing my negative review on here. Would have been nice for them to sort it just for the sake of good customer service and the fact they had made an error, but the outcome was what I was looking for.
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von House of Isabella
Please accept our sincere apologies for your experience, KDog.
We completely understand how frustrating this situation must have been. I can see that a member of our management team did raise a request with our external warehouse team to cancel your order shortly after you contacted us. Unfortunately, the external team missed the cancellation request and the order was processed and dispatched before it could be stopped.
At the time, we did advise that we would try to cancel the order for you; however, once an order has entered processing there is unfortunately no guarantee we are able to stop it before dispatch.
As we offer free delivery, our change-of-mind policy does normally require customers to cover the return or a restocking fee once an item has been dispatched. However, we do appreciate the circumstances here and are doing our best to assist and resolve this for you as smoothly as possible.
Again, please accept our apologies for the inconvenience caused, and thank you for your patience.
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