Howards Motor Group Bewertungen 1 042

We own two hyundais neither more than a year old. Recently something happened to the charging of the battery on our all electric ioniq 5. The resultant effect was for us to have to have the car recovered back to Howards in taunton. Obviously as the car is less than a year old we essentially expected some level of customer service. No. The reality is you can buy a brand new Hyundai, and within a year you may be left carless (with all the complications that causes in life) and then essentially blamed for something that to any reasonable or rational person is a warranty issue and should not be happening to a brand new vehicle.

Based on this experience we are now hugely regretting owning 2 Hyundai's, and can only warn that Howards have no desire to demonstrate even moderate customer service and not only will they certainly not be 'going the extra step' to help, they literally don't want to take any steps at all if they can avoid it!

Purchased a used Nissan Navara from Howards and cannot praise them, particularly Jack Casali-Burdge enough for his professionalism, communication & overall customer service.

I had a very helpful, informative and pleasant conversation with The Manager at Howards Kia Taunton about a 2 star review concerning 4 days needed to rectify a front sensor problem with my EV6.
It seems that in those 4 days a fault with the wiring loom was discovered, so the whole front bumper was removed and a section of the loom was replaced, and the bumper refixed. Then an additional problem with the Sensors was also discovered. The bumper was then removed again to replace all of the front sensors. If I had realised that scale of work had been done I would never have written the first 2 star review. I now believe that the only real problem was one of poor communication concerning what had to be done to my car.

Had a great experience with Sam in Weston. Really put us at ease and made the whole experience of buying a car a pleasure. Will definitely return.

Excellent service

Just had my Honda Jazz mot at Honda Taunton ,Rhys at the Service Reception, was very welcoming ,very friendly very obliging, showed us to the waiting area, for drinks&biscuits whilst we were waiting ,had a nice chat with Mark,both very customer orientated ,thank you Gents ,the showroom was impressive, showing once again the professionalism of Honda and it's personnel, thank you so much, looking forward to the next time !

Took my Yaris in for its service and MOT - the team were so friendly and helpful and Richard went above and beyond in terms of customer service and care. The car was cleaned, recommendations were explained clearly and thoroughly without any pressure to commit to advisories at this point.

Excellent service and friendly

Their service is excellent. The front desk staff provide detailed information and explain everything thoroughly. They also offer a courtesy car and give live updates about the issues with the car during service, along with helpful suggestions. They were very patient and even waited for us when we were a little late returning the courtesy car

Went to Howard Garage Hyundai event . Steve Newnham was very informative and helpful.

My 3008 has malfunctioned twice; on both occasions, the car was either about to stop working or had already stopped working, and on both occasions, it was not possible to inspect the vehicle for over a month. The second most recent time, they tried to refuse to take the car when the AA recovery team attempted to deliver the non-functioning vehicle to them. My car would not drive, and they at first refused to take the vehicle. In 2 weeks, they have not managed to do even a diagnostic, and also have no courtesy cars available.
I have now raised a case with Peugeot UK, we will see what happens now, but I am not holding my breath one very frustrated Peugeot car owner

Hi I took my car in for a service again the lady on the front desk was so nice she could not do enough for me we had a little problem with my drivers license to get a courtesy car but she spent 30 minutes getting insurance for me with out no problem her name is Alison thank you so much Jeffery salter mobility customer

Outstanding customer service when servicing my Vauxhall. Polite and friendly, all staff are very knowledgeable and the video health-check was particularly helpful. I was very impressed.

Extremely disappointed we have been trying to contact Howard’s At Taunton today for hours NO extension been answered. Only received a letter from Citroen on sat ref air bag recall !!!!!! If this is their customer service don’t bother buying from them . Bad #customer #service #howards#Taunton#

We had our Kia Soul serviced at Howards Weston Super Mare which required some follow up work due to a couple of warranty issues. The team were excellent. Very knowledgeable with what was required & made us feel most welcome. Pricing was competitive. Dan the after sales manager went the extra mile to ensure we were satisfied with the service we received. I would highly recommend this dealership and the people we have met there.

Steve and Damon out together a fantastic package for me for an i10 in the most amazing colour!

Absolutely amazing staff and show room, we didn't go in expecting to buy and we came out with a dream car..
Thank you all SO much!
Steve, Damon & Alex were just perfect and so kind and supportive of our decisions, they also helped us to make the right one that would work best for us. Couldn't rate the show room any higher, wish we could give it more than 5 stars! Top top service.

Charlie, Emma and Stephen have all been extremely helpfull in helping me and my partner in the buying process, would 100% recommend to anyone purchasing a car to visit them.

Having used this dealership for over 10 year’s I would recommend them highly . I have used them for warranty repairs , MoT’s & servicing and always found them helpful & efficient.
I have not purchased a new or used vehicle from them as there wasn’t the model of Hyundai Kona I wanted at Hyundai Dorchester unfortunately.
I subsequently purchased from an alternative Hyundai dealership in Southampton about 2 weeks ago & found out subsequently that they weren’t a patch on Howard’s !
Thankfully most of the issues are now sorted but without the help of Allison(Ali ) in Service in Dorchester it would have proved a lot more difficult .
She should be commended for her Helpful , friendly support which is much appreciated. Thank You Ali ! 👍

Well trained and competent staff. Extremely friendly and were able to help with all my questions. Special thanks to Lottie at kia weston super mare