Having now made my second claim, I can confidently say the experience has been great from start to finish. The process is refreshingly simple and stress-free, making it easy to submit a claim. What im... Mehr ansehen
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Das sagen Bewerter
Very reliable, quick to respond and easy to hand in claims online, and claims are processed and paid out very quickly. Easy to check your balances online. Best health plan around in my opinion, especi... Mehr ansehen
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Affordable healthcare and now the claims process is done online it’s even better. Categories are well covered, from dental and optical to overnight hospital stays. Payouts for claims are made directly... Mehr ansehen
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No matter when I phone, I also get a lovely person on the phone who is willing to go that extra mile with queries. The Service that HSF provide is excellent. The Payment is affordable. Helping to... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
HSF Health Plan is the trading company of The Hospital Saturday Fund charity. We provide simple, affordable health cash plans that help individuals, families and employers claim money back towards everyday healthcare costs, such as dental check-ups, eye tests and glasses, physiotherapy, specialist consultations, prescriptions and more. Our mission is twofold: to make routine healthcare more affordable and to give back to good causes. The Hospital Saturday Fund provides charitable grants to medically-associated charities, medical organisations and individuals in need across the UK, Ireland and Malta, so every policy helps us help others. With HSF, you choose a level of cover that suits your budget. Claims are straightforward to submit online, and are typically processed quickly. Most plans include access to additional wellbeing services such as a 24/7 GP advice line and virtual GP, helping you get support when you need it. We also work with hundreds of employers to offer cash plans as an employee benefit, supporting healthier, happier teams. We’re proud of the trust our customers place in us and we welcome your feedback. If you’ve had a positive experience, or think we can improve, please leave a review. Your comments help us refine our service and support even more people.
Kontaktinformationen
Upper Ground 24, SE1 9PD, London, Vereinigtes Königreich
- hsf.co.uk
4,9
Hervorragend
1758 Bewertungen
Bittet Kunden um Bewertungen
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Quick and efficient
4. August 2026
Antwort von HSF Health Plan
Hi there,
Thank you for your fantastic 5-star review! We're delighted to hear you've found our service quick and efficient. We always aim to make managing your HSF Health Plan as straightforward as possible.
Thank you for choosing HSF Health Plan.
HSF Health Plan Team
Very prompt reply and very helpful
30. Juli 2026
Antwort von HSF Health Plan
Hi there,
Thank you for your wonderful 5-star review! We're pleased to hear you received a prompt response and found our team helpful. Providing friendly and efficient support to our policyholders is very important to us.
Thank you for choosing HSF Health Plan.
HSF Health Plan Team
Easy to claim and settled quickly
3. August 2026
Antwort von HSF Health Plan
Hi Geraldine,
Thank you for your fantastic 5-star review! We're delighted to hear you found making a claim easy and that it was settled quickly. We aim to keep our health cash plan claims process as simple and efficient as possible.
Thank you for choosing HSF Health Plan.
HSF Health Plan Team
Antwort von HSF Health Plan
Hi Kathleen,
Thank you for your fantastic 5-star review! We're so pleased to hear you've found the claims process easy and feel your HSF Health Plan provides great value. It's wonderful to know the plan is working well for you.
Thank you for choosing HSF Health Plan.
HSF Health Plan Team
Member of HSF for many years
I have been a client of HSF for many years. They always deal with claims efficiently and they are easy to deal with. Happy to recommend this company to others.
7. August 2026
Antwort von HSF Health Plan
Hi Michael,
Thank you for your fantastic 5-star review and for being with HSF Health Plan for so many years! We're delighted to hear that you've consistently found our claims process efficient and our team easy to deal with. Your recommendation means a great deal to us.
Thank you for your continued support.
HSF Health Plan Team
Prompt and efficient regarding claims.
10. August 2026
Antwort von HSF Health Plan
Hi Mr Seal,
Thank you for your fantastic 5-star review! We're pleased to hear you've found our claims process prompt and efficient. Making it as straightforward as possible for our policyholders to claim is really important to us.
Thank you for choosing HSF Health Plan.
HSF Health Plan Team
Excellent service
Excellent service, easy to navigate. They respond quickly, thoroughly recommend.
5. August 2026
Antwort von HSF Health Plan
Hi Antony,
Thank you for your wonderful 5-star review! We're delighted to hear you've found our service easy to navigate and our responses quick. It's great to know you've had such a positive experience with HSF Health Plan, and we really appreciate your recommendation.
Thank you for choosing HSF Health Plan.
HSF Health Plan Team
Pretty straight forward
no issues encounter, just straight forward procudure for claiming.
7. August 2026
Antwort von HSF Health Plan
Hi Vimal,
Thank you for your fantastic 5-star review! We're pleased to hear that you found the HSF Health Plan claims process straightforward and easy to use, with no issues along the way.
Thank you for choosing HSF Health Plan.
HSF Health Plan Team
The response after making my first ever…
The response after making my first ever claim took a couple of days which is longer than I expected. Haven been with them for over 3yrs and have never made a single claim. I finally put in a claim after going to see the opticians and I was prescribed glasses which costed me over £200. I put in a claim for reimbursement and I was offered only £109 sadly though I have had a policy for over 3yrs
7. August 2026
Antwort von HSF Health Plan
Hi Ernest,
We can confirm that you are in one of our Primary schemes and within this group of schemes we reimburse 50% of fees up the maximum allowance available. With your recent claim we reimbursed the sum of £105.00 which was 50% of the amount on the receipt.
We would advise you to review our terms and conditions in relation to your policy and, if you have any queries regarding this, please get in touch.
HSF Health Plan Team
So easy a phone call got me started…
So easy a phone call got me started then so easy and very quick payment came
6. August 2026
Antwort von HSF Health Plan
Hi there,
Thank you for your wonderful 5-star review! We're delighted to hear that getting started was easy and that your claim was followed by a quick payment. We always aim to make claiming on your HSF Health Plan as simple and efficient as possible.
Thank you for your feedback and support.
HSF Health Plan Team
I have no complaints about hfs every…
I have no complaints about hfs every claim I’ve made they have always been a 100% on my behalf extremely quick and reliable I would recommend them to anyone.thanks again regards Robert
7. August 2026
Antwort von HSF Health Plan
Hi Robert,
Thank you for your fantastic 5-star review! We're delighted to hear every claim you've made has been handled quickly and reliably. It means a great deal to know you would recommend HSF Health Plan to others.
Thank you for your continued support.
HSF Health Plan Team
How fast the payment was processed
How fast the payment was processed. The letter that gave a breakdown of claim
7. August 2026
Antwort von HSF Health Plan
Hi Maura,
Thank you for your wonderful 5-star review! We're pleased to hear you were happy with how quickly your payment was processed and that you found the claim breakdown letter helpful. We appreciate you taking the time to share your experience.
Thank you for choosing HSF Health Plan.
HSF Health Plan Team
Clear rules and budgets
Clear rules and budgets. Fast payment. All on line highly recommend.
31. Juli 2026
Antwort von HSF Health Plan
Hi Ms Beer,
Thank you for your 5-star review! We're delighted to hear you found our claim limits and budgets clear, the payment process fast, and our online claims service easy to use. It's wonderful to know you'd recommend HSF Health Plan.
Thank you for your support.
HSF Health Plan Team
Very disappointing
I’ve had cash health insurance for over 22 years and always submitted the same proof of purchase which displayed the type of treatment I received every time without question until now.
This was my first claim I made and was extremely disappointed in the claim process and distrust in me that my claim was not genuine.
I submitted my claim for prescription lenses for my partner who is on the claim on 13/07/26, then 15/07/26 I received an email advising me to check a notification in my account. The notification was a request for me to submit my partner’s prescription to confirm his claim. At first I was not sure what this meant as I have been wearing glasses for 54 years and never been asked to provide proof of prescription, neither in the 22 years of making claims.
When I enquired via customer services, I was told the reason was because the amount claimed was high. I was surprised by the response, as I’m sure your company is aware that dental and optical treatment are usually the most expensive out of all the treatments on the plans, hence why such plans are taken in the first place so that we can spread the costs monthly.
If clarification was needed to confirm the costs of my lenses, all the contact details were on the receipt I had uploaded and an easy telephone call would have avoided further delays. I as was also advised to avoid such delays in the future to submit prescriptions with receipts!
During the call I explained the proof of prescription was not given until the glasses are ready for collection and advised to contact the opticians if confirmation was needed.
I do not appreciate the mistrust on a genuine claim and delays were not necessary. Also, I remember before making the claim reading that checks would be made to confirm the claim if needed, which I expected was through contacting the business who provided the service.
Please bear in mind that certain services give you the option to make payments in full in advance or part payments before receiving the items ordered. In this case because I have been with this opticians for many years depending on the cost I have been known to pay upfront before receiving the items ordered and do not receive prescriptions until the items are collected.
The overall service was disappointing to say the least and my claim was not completed until 30/07/26 and even then I had to go into my account to find that out. A simple email to say my claim was completed and payment would be sent in …… days would have been enough, then I could have go into my account to see the claim details.
Therefore, my first experience was not a happy one.
30. Juli 2026
Antwort von HSF Health Plan
Hi Glam,
Thank you for your feedback and we are sorry to note your disappointment regarding the handling of your claim. In line with our terms & conditions, claims cannot be accepted for the purchase of spectacles or contact lenses supplied without prescription, additional information may have been requested for auditing purposes if it was not clear from the receipt that the lenses were issued on prescription.
However, we would be happy to review the details of your claim and advise further if you contact our customer service department. Once a claim is settled, you are notified via your online mypolicy account that the payment has been issued.
HSF Health Plan Team
Antwort von HSF Health Plan
Hi Christine,
Thank you for your wonderful 5-star review! We're delighted to hear you experienced a swift application process, quick responses, and prompt payment. Providing a fast and efficient service is something we always strive for.
Thank you for choosing HSF Health Plan.
HSF Health Plan Team
Very good and fast service
31. Juli 2026
Antwort von HSF Health Plan
Hi Eileen,
Thank you for your fantastic 5-star review! We're so pleased to hear you found our service very good and fast. Your kind feedback means a great deal to our team.
Thank you for choosing HSF Health Plan.
HSF Health Plan Team
Decision was made at lightning pace
Decision was made at lightning pace. Thank you very professional of you
7. August 2026
Antwort von HSF Health Plan
Hi Francis,
Thank you for your 5-star review! We're delighted to hear your claim decision was made so quickly and that you found our team professional throughout the process. We really appreciate your kind words.
Thank you for choosing HSF Health Plan.
HSF Health Plan Team
The new online claim process is so much…
The new online claim process is so much more convenient and user friendly.
30. Juli 2026
Antwort von HSF Health Plan
Hi Sanzy,
Thank you for taking the time to leave us a review. We're really pleased to hear you find our new online claims process much more convenient and user-friendly. We appreciate your feedback and will continue working to make the experience even better.
Thank you for choosing HSF Health Plan.
HSF Health Plan Team
Such a fantastic service which has…
Such a fantastic service which has helped me give up smoking for good. Kirsten was a terrific support. Would strongly recommend this service to anyone who wants to give up smoking.
6. August 2026
Antwort von HSF Health Plan
Hi Laura,
Thank you for your wonderful 5-star review! We're delighted to hear our stop smoking support has made such a positive difference for you. Congratulations on giving up smoking, and we're especially pleased to hear Kirsten provided the encouragement and support you needed along the way.
Thank you for recommending HSF Health Plan.
HSF Health Plan Team
Great most of the time
On the majority of occasions I have found HSF to be helpful and efficient. There have been a couple of exceptions however, but on the whole it is a great scheme and organisation.
30. Juli 2026
Antwort von HSF Health Plan
Hi Margaret,
Thank you for taking the time to leave us a review. We're pleased to hear you've found HSF Health Plan helpful and efficient on the vast majority of occasions and that you continue to value our scheme overall.
We also appreciate your honest feedback, as it helps us identify where we can continue to improve. Thank you for your continued support.
HSF Health Plan Team
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