hup! Bewertungen 

We are absolutely devastated and heartbroken by our experience with Ultraframe/Hup! and their recommended installer xxx (name removed at hups request). What began as an exciting project to replace our old conservatory with a modern Hup! extension has turned into a financial and emotional nightmare. We’ve lost tens of thousands of pounds and been left with an unfinished, unsafe building site attached to our home — and a back garden that’s been destroyed.

We found xxx (name removed at hups request) through Hup!/ Ultraframe’s “Find an Installer” tool, whereby customers input their information and Hup/Ultraframe pass the details onto one of their installers. We trusted (as many would) that this meant he was vetted, reputable, and aligned with the promises made in Hup!’s marketing and social media such as: “local, reliable, Hup! approved” builders, watertight builds in five days, a seamless single-supplier model, and energy efficiency “five times better than the average home.”

The reality couldn’t have been more different.

From the start, XXX was unreliable. His team was frequently absent and he ultimately vanished after being paid 90% of our total build costs. He mismeasured the build and then disappeared entirely — ignoring all contact, including legal letters. His former team told us he had changed address without informing us, and it appears he hasn’t even updated his company details and accounts with Companies House.

Despite Hup!/Ultraframe being fully aware that XXX had abandoned the project — and that we had already paid him in full — we were shocked to receive a solicitor’s letter on their behalf stating that he hadn’t paid them for the Hup! materials. The very next working day, we contacted the solicitors to explain the situation. Regardless, within 4 days we were sent debt collectors to our home to demand payment — from us. Even though we had already paid.

Hup!/Ultraframe admitted that XXX along with their other builders are not actually “approved” — and that they do not vet the installers they refer onto their customers on their website. This completely contradicts their advertising and public messaging. Throughout this ordeal, their support was minimal at best. It took two months for the technical team to amend the mis measurement issue. They referred us onto two other installers with minimal handover to the installer of the mis-measurement problem - one of whom did not respond and had little availability. The other installer they connected us with quoted £1,000 per day plus travel costs just to assess whether the existing materials were usable — a cost we simply could not afford, especially on top of what we’d already paid or to start again they wanted us to pay the same as the original build costs and that was with Hup/Ultraframe's supposed 'Preferential Discounts.'

Throughout dealing with them since April Hup!/Ultraframe refused to take accountability, and left us with no realistic or affordable way to finish the project.

Hup!/Ultraframe may promote their system via glossy ads and celebrity endorsements (such as XXX from BBC’s Your Home Made Perfect), but when things go wrong, there is no safety net, no accountability, and no real customer protection.

After nearly nine months with Hup! materials in our garden — ruining the grass underneath — we had no choice but to ask Hup!/Ultraframe to come and remove them, just to avoid having to pay even more to dispose of it ourselves.

This ordeal has had a devastating impact on our finances, our health, and our family life. We’ve lost tens of thousands of pounds, had to take time off work due to stress, and pay for storage for a kitchen we still cannot install. This isn’t just a failed home improvement — it’s trauma.

The Hup!/Ultraframe model — which involves referring customers to unvetted third-party installers while taking no responsibility when things go wrong — feels not only flawed, but potentially misleading under consumer protection regulations.

Please be warned: this is not the “fast, energy-efficient, one-supplier” solution it claims to be. Do your due diligence. And think very carefully before placing your trust in Hup!/Ultraframe, the Hup! system, or their “Find an Installer” tool.

We are beyond happy with our HUP extension. We chose this to replace a 20 year old traditional conservatory. We probably could have used for around 3 months a year due to it being very poorly insulated. After around a year trying to get plans finalised by traditional building methods and finally being told the extension would not be built to our initial plan s and also the cost had gone beyond our comfortable budget we then found Ultraframe on line and looked into their extensions. Wow what difference - they put us intouch with one of their building companies close to our location. From the initial consultation to the final handing over the company was fantastic. They were great workers and supplied us exactly what we had visualised initially. The HUP extension came to site exactly as and when quoted, no mess or waste. From damp proof the extension was up and water tight in four days with no disruption. The final results weee simply stunning - we had more room than a traditional build due to the thickness of the walls, we managed to get an extra bonus of a downstairs toilet in the plan. The extension is extremely light inside with all the glass panels. Over the winter we have found that it is comfortable enough to use without any extra heating and hopefully due to the insulation it will stay cool in summer. I would be more than happy to recommend HUP and ultraframe to anyone wanting this type of extension.

So glad I chose hup! for my extension!

Where to start.....

Firstly, hup! allowed me to have a design that suited the property and gave me want I wanted.
There are so many options to chose from (roof type, glass panels, wall finishes etc) but the process was really simple.
I choose the Tiled Roof with glass panels in the roof, which allows plenty of light into the room below and kitchen off from the extension.

The hup! wall panels are much slimmer than traditionally built extensions (brick & block), which meant I gained an extra 1.3m2 useable internal space, than if I was to have gone down the traditional route - so half of my utility space was more of less for free!

From base up - it was watertight and secure in 2 days!!
It was built when the weather was below freezing (snow & ice), so I would of had to wait until the weather was better to start normally - however, the electrician started on day 4 and the plasterer started the week after - would have taken weeks longer if I went with a brick build!

The room retains heat very well in winter (even with large amounts of glass in the roof and bifolds) and is one of the coolest rooms in summer!

Would 100% recommend the hup! technology if you want a quicker, warmer, neater built extension, that gives you more space in less time than a traditional brick and block.