Purchase just a year ago the blood pressure machine BP 5S failed to connect to the phone. Apparently out of warranty. I expect better. This is a worthless product never purchased from this company aga... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
I use the blood pressure monitor and it is the most accurate of the many that I have tried. Their software, data presentation and customer service are truly great. Thank you iHealth , I look forward... Mehr ansehen
Unternehmen hat geantwortet
Jade was able to receive the info and receipt for our purchase, confirming the Covid tests were expired and stated iHealth would stand behind the product and send new kits. Thank you.
Unternehmen hat geantwortet
They were able to get my problem with one of their devices fixed, Great follow-up. They didn't stop interacting with me until the problem was resolved.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
iHealth is dedicated to empowering healthier lives. As a pioneer of digital health from Silicon Valley, iHealth was founded in 2010 and launched the world's first Bluetooth-connected blood pressure monitor that worked with iOS devices. Through more than a decade of development, by integrating its FDA-approved, award-winning consumer medical devices and remote patient monitoring platform, iHealth has established a digital health ecosystem, the Unified Care model, for healthcare providers to manage chronic diseases remotely. To date, iHealth is one of the top brands in digital health & wellness and has expanded its Unified Care model to 13 states with significant clinical outcomes in hypertension and diabetes management. During the first year of COVID-19 pandemic, iHealth was actively supporting the fight against COVID-19 by being one of the leading manufacturers of thermometers, shipping millions of them to its customers. On November 5th, 2021, the U.S. Food and Drug Administration (FDA) issued an Emergency Use Authorization (EUA) for over the counter (OTC) sale of iHealth's COVID-19 Antigen Rapid Test. iHealth has since been a major supplier of at-home tests to the federal government, state governments, nonprofit organizations, and individuals.
Kontaktinformationen
880 W Maude Ave, 94085, Sunnyvale, Vereinigte Staaten
- 1-855-816-7705
- support@ihealthlabs.com
- ihealthlabs.com
4,4
Hervorragend
184 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Purchase just a year ago the blood…
Purchase just a year ago the blood pressure machine BP 5S failed to connect to the phone. Apparently out of warranty. I expect better. This is a worthless product never purchased from this company again.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von iHealth Labs
Thank you for sharing your feedback. We're sorry to hear about the connectivity issues with your BP5S blood pressure monitor. We understand your frustration and apologize for the inconvenience. Our products come with a one-year warranty covering manufacturing defects. However, we would still be happy to assist you with troubleshooting the issue. Please contact our customer support team at support@ihealthlabs.com so we can look into this further and help find a solution.
Excellent tests even better customer…
Excellent tests even better customer service
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von iHealth Labs
Thank you for your wonderful review! We're so glad to hear you're happy with both our tests and customer service. We truly appreciate your support and thank you for choosing iHealth!
I use the blood pressure monitor and it…
I use the blood pressure monitor and it is the most accurate of the many that I have tried. Their software, data presentation and customer service are truly great. Thank you iHealth , I look forward to using more of you health products going forward
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von iHealth Labs
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with the accuracy of your iHealth blood pressure monitor, as well as our app and customer service. We truly appreciate your support and look forward to being part of your health journey as you explore more iHealth products!
Click
Click, call, done! Replacement part sent, back up and running shortly. Doesn't get any better than that.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von iHealth Labs
Thank you for the wonderful feedback! We’re so glad we could get the replacement part sent out quickly and get you back up and running. We appreciate you choosing iHealth!
Jade was able to receive the info and…
Jade was able to receive the info and receipt for our purchase, confirming the Covid tests were expired and stated iHealth would stand behind the product and send new kits. Thank you.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von iHealth Labs
Thank you for sharing your experience! We’re happy to hear that Jade was able to assist you and arrange replacement COVID-19 test kits. We appreciate your trust in iHealth and are always happy to help!
Problem with Glucose monitor fixed!!! great follow-uo
They were able to get my problem with one of their devices fixed, Great follow-up. They didn't stop interacting with me until the problem was resolved.
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von iHealth Labs
Thank you for your feedback! We’re glad our team was able to resolve the issue with your glucose monitor and provide the follow-up you needed. Making sure our customers are fully supported through resolution is very important to us. Thank you for choosing iHealth!
Absolutely awful
Absolutely awful. Basically no customer service at all. No acknowledgement of receipt of item following a return. The item is expensive, I want my money back. Please can someone contact me?
Many Thanks
James
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von iHealth Labs
Hi James, we’re very sorry to hear about your experience and understand your concern about the returned item and refund. We were unable to locate your purchase or order details or any previous contact history based on the information included in this review. Please contact us at support@ihealthlabs.com with your order and return details, and our team will be happy to investigate and assist you further.
Great customer support
Great customer support. Screen suddenly stopped functioning. Cristian G was a pleasure to communicate with about the malfunction, and did not hesitate to help. New decided arrived promptly and is working well. Highly recommend this brand for quality and customer service.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von iHealth Labs
Thank you for your kind review! We’re sorry you experienced an issue with your screen, but we’re glad Cristian G. made the replacement process easy and that your new device arrived promptly and is working well. We truly appreciate your recommendation and support!
My Covid test kit was missing a swab…
My Covid test kit with 5 tests only had 4 swabs. I notified the company and Cristian was extremely helpful verifying my documentation and had a replacement kit sent to me. The first one went to the wrong city, but that was all worked out and I received it today. I appreciate a company that stands behind its products. Thank you for all of your help,Cristian.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von iHealth Labs
Thank you for sharing your experience! We’re sorry your original kit was missing a swab and that the first replacement was sent to the wrong city. We’re glad Cristian was able to resolve everything and ensure you received your replacement kit. We truly appreciate your patience and kind words!
Keiwanda was very helpful with the…
Keiwanda was very helpful with the defective product and sent me a replacement quickly
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von iHealth Labs
Thank you for your review! We’re so glad to hear that Keiwanda was helpful and made the replacement process quick and easy. We truly appreciate your feedback and are happy we could assist you!
Ihealth great products excellent customer service
I have used ihealth products (scale and heart monitor) for many years.
As a former executive of an aerospace company I had 2 goal.. ensure we developed and delivered a technically superior product and 2 have an excellent after market support system..
I Health has demonstrated this… the products work well, repeatedly, reliably..
Their app for tracking is easy to use and works seamlessly.
I recently bought an iPhone and thought I’d like to link it to the ihealth data… I asked ihealth how to do it (I could have gone on the internet BUT) ihealth customer support is much more people sensitive and responsive…. After I got it working it was very clear to me that I Health had done a far superior job of collecting, tracking, and presenting the data than Apple… so I guess I’d say I was pretty satisfied and would highly recommend ihealth for their product and their customer support..
Bill
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von iHealth Labs
Thank you so much, Bill, for sharing your experience and for trusting iHealth products for so many years! We truly appreciate your kind words about the reliability of our products, the iHealth app, and especially our customer support team. It means a great deal to hear this from someone who understands the importance of both product quality and excellent after-sales support. Thank you for your continued support and recommendation!
great response promptly
wrote them about a product i bought....it would not work...rapid response from them and told me what to do so it would operate properly.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von iHealth Labs
Thank you for your review! We’re glad our team was able to respond quickly and provide the steps needed to get your product working properly. We appreciate you choosing iHealth!
Great products
Great products, customer service and very quick response. I highly recommend their products.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von iHealth Labs
Thank you for your kind words! We're thrilled to hear you had a great experience with our products and customer service. We truly appreciate your recommendation and your support! Thank you for choosing iHealth Labs!
order covid test
order covid test
old stock was received
try several times to contact company
by phone and email
never got a responce
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von iHealth Labs
Thank you for sharing your feedback, and we apologize for the frustration caused by the difficulty reaching our support team.
We would like to clarify that the COVID-19 tests you received are valid through the printed use-by date of 12/29/2026 and are safe to use until that date. For COVID-19 tests, the full original shelf life is not guaranteed at the time of purchase, and customers should rely on the printed expiration date when purchasing with the intention to use the tests within a reasonable timeframe rather than for long-term storage.
We also confirmed that a member of our support team connected with you on May 19 to assist with your concerns. If you still need assistance, please contact us directly, and we would be happy to work with you on a solution.
We appreciate your feedback and will continue working to improve our customer support experience.
EXCELLENT CUSTOMER SERVICE!
Christian called in response to my ititial phone message seeking help to get started using the iHealth Tracker. He guided me with great patience & care, helping me to set up a new account and learning the steps needed to save my blood pressure data and how I can go about sharing that data with my doctor. He repeated steps to assist me with taking notes so I can synchronize the data in my monitor with the iHealth app. He made the process both a thorough & pleasant experience. I greatly appreciated his assistance & professionalism.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von iHealth Labs
Thank you for your kind words! We’re so glad Christian was able to provide patient and professional support while helping you set up your account and learn how to use the iHealth Tracker. We truly appreciate your feedback and will be sure to share your experience with him!
I have an old wrist blood pressue…
I have an old wrist blood pressue monitor with aid of the support they help to update my Password login very quickly and seamlessly
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von iHealth Labs
Thank you for your feedback. We’re glad to hear that our support team was able to assist you with updating your password quickly and seamlessly. We appreciate you taking the time to share your experience!
I’m really pleased of the support…
I’m really pleased of the support quality and attention I got from iHealth team. It’s the first time that I’m having a pleasant experience with a support team. Keep your excellent work. Big up to you
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von iHealth Labs
Thank you for your kind feedback. We’re pleased to hear that you had a positive experience with our support team and that the quality of service met your expectations. Your comments are greatly appreciated. Thank you for being our customer!
Blood pressure machine works amazing
Blood pressure machine works amazing.
It gives my numbers on an app.
I had a bit of odd numbers and called company. They backed their machine and replaced it. I appreciate the honesty and the way I was treated.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von iHealth Labs
Thank you for your feedback! We’re glad you’re enjoying the device and app. We appreciate your trust and are happy we could support you and make things right.
Blood pressure cuff
Based in a recent Doctor visit, it was suggested we obtain a small blood pressure cuff. We contacted iHealth which initially did not seem like a possibility, Given time, the iHealth team was able to understand our need and without further delay offered to provide a replacement that would be close enough to meet the needs of all parties. The small cuff was received which does meet the Doctor suggestion. Our thanks to the iHealth team
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von iHealth Labs
Thank you for your kind review! We’re glad our team was able to find a solution that meets your needs and your doctor’s recommendation. We appreciate your patience and are always here if you need further support.
I had a problem with my blood pressure…
I had a problem with my blood pressure monitor not working. I messaged the company on Friday after business hours. They responded early Monday morning. The representative gave me detailed instructions on how to troubleshoot the problem and I was able to get the monitor working again. Great customer service!
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von iHealth Labs
Thank you for your kind feedback! We're glad our team was able to assist you quickly and help get your monitor working again. We truly appreciate your support!
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