The agent with dealt with was helpful and responded quickly. However, we specifically requested that the contact be via email and your company still chose to phone us. We find it hard to process infor... Mehr ansehen
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Das sagen Bewerter
The deal/package was great and very competitive. After a few hiccups the team quickly sorted the booking and we are happy with the outcome and look forward to our upcoming trip.
Unternehmen hat geantwortet
This is my 3rd holiday ive booked with Imagine Cruising. The staff are helpful, in particular, Viran who has done the last two. It's good that she can bring up my information from the previous one.... Mehr ansehen
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The initial interactions were great, and while on the trip I repeatedly heard from many others who have booked with you more than once, and were also happy. And the best test was when I was on the tr... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. We create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations - transforming everyday travel into extraordinary adventures…
Kontaktinformationen
Level 10, 21 Queen Street, 1010, Auckland, Neuseeland
- (09) 941 2549
- customersupport@imaginecruising.co.nz
- imaginecruising.co.nz
4,7
Hervorragend
417 Bewertungen
Bittet Kunden um Bewertungen
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What a difference a single person can…
What a difference a single person can make for an Organisation has been exemplified by Sara of Imagine Holidays.
Last weekend I put a bad review for the company given our cruise was cancelled and refund had not arrived into our account as discussed.
Thought we were badly dealt with- but Sara took the issue upon herself on Monday (08/04) morning and after apologising she acted with utmost professionalism and empathy and understood our viewpoint and took the complaint further and made sure it was resolved within a very reasonable timeframe and updated me along the way.
We had got our refund within 45minutes of her taking up the issue.
Mistakes happen - it’s how we can recover from it and win over clients is what matters- We will surely go back to Sara next time we want to book a holiday.
8. April 2024
Bewertung ohne vorherige Einladung
Antwort von Imagine Cruising New Zealand
Dear Sagar,
Thank you for taking the time to share your experience with us. We truly value your feedback and I am delighted to hear that you were happy with my service. It was a pleasure assisting you.
We deeply regret any inconvenience caused by the cancellation of your cruise. We agree wholeheartedly that mistakes can occur, but it's our response and resolution that truly define our commitment to our passengers. I am overjoyed to know we could reaffirm your trust in us.
Thank you once again for your valuable feedback, and we hope to have the pleasure of serving you again soon.
Warm regards,
Sara
No Hard Sell
Call-back from the Auckland office was prompt and our request for a better cabin than initially assigned on our proposed cruise was actioned with ease. There was no hard sell to commit to a booking but given all relevant information in such a friendly and efficient manner we did so. We also received prompt confirmation of our Cruise booking from P&O which was reassuring.
5. April 2024
Antwort von Imagine Cruising New Zealand
Dear Ross,
Thank you for taking the time to share your experience with us! We are thrilled to hear that Viran and our Auckland team were able to meet your expectations and provide you with exceptional service. It's fantastic to know that Viran promptly addressed your request for a better cabin on your proposed cruise, making the process easy and efficient for you.
At Imagine Holidays, we strive to ensure that our guests feel valued and well-informed throughout their journey with us. We're delighted that you found our approach friendly and efficient, without any pressure to commit to a booking. Providing all relevant information in a transparent manner is a priority for us, and we're pleased to hear that this was reflected in your interactions with Viran.
Receiving prompt confirmation of your cruise booking from P&O is indeed reassuring, and we're delighted that we could facilitate this for you.
Thank you once again for choosing Imagine Holidays, Ross. We look forward to creating many more memorable experiences for you in the future.
Warm regards,
Harrison
Senior Customer Support Executive
Antwort von Imagine Cruising New Zealand
Good Morning Jenni,
Thank you very much for taking the time to leave us your review! I have taken a further look at the details of your booking, and I do apologise for the incorrect inforamtion regarding the credit card surcharge being provided to you originally.
I hope that the efforts of my colleague Ben reassured you of the correct balance of your holiday package, and it is great to hear that you have such a fantastic holiday planned!
If there is anything else we can assist you with please do just let us know, and have a wonderful time on your holiday if I don't speak to you before!
Kind Regards,
Harrison
Senior Customer Support Executive
Verin was very knowledgeable and…
Verin was very knowledgeable and helpful. She changed the flights to suit us and the second person I spoke to auctioned the mistakes at once.
27. März 2024
Antwort von Imagine Cruising New Zealand
Dear Charles,
Thank you for taking the time to share your feedback with us. We're delighted to hear that Verin provided you with knowledgeable and helpful assistance. Ensuring that our passengers' travel arrangements suit their needs is always our top priority, and we're glad Verin could adjust your flights accordingly.
If there is anything further we can assist you with, please don't hesitate to reach out to us.
Warm regards,
Sara
Customer Support Executive
Don’t give up first try
Captivating ad in NZ Post just at the right time for me.
Initially found ‘information overload’ when making a phone enquiry. Too hastily presented to an old lady! BUT after reflecting on the conversation and emailing the lady who gave me the information it was presented clearly and I could ponder then make a decision to proceed.
25. März 2024
Antwort von Imagine Cruising New Zealand
Dear valued passenger,
Thank you for taking the time to share your experience with us. We're delighted to hear that our advertisement caught your attention at just the right moment.
We sincerely apologise for any initial confusion or overwhelm you experienced during your phone enquiry. Our aim is always to provide clear and concise information to all our passengers. Your feedback is invaluable, and we will certainly take it into consideration to ensure we continue to improve our service.
Warm regards,
Sara
Customer Support Executive
Imagine Holidays
Virand is great to work with and she…
Virand is great to work with and she explains everything clearly
27. März 2024
Antwort von Imagine Cruising New Zealand
Dear Ronald,
Thank you so much for taking the time to share your feedback! We greatly appreciate your kind words about Viran and are thrilled to hear that your experience with her was positive.
We strive to provide excellent service and clear communication to all our customers, and it's wonderful to know that Viran met your expectations in this regard.
Your review truly means a lot to us, and we will be sure to pass along your appreciation to Viran. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Once again, thank you for choosing our services and for sharing your feedback. We look forward to serving you again in the future.
Kind Regards
Josh
Customer Support
Antwort von Imagine Cruising New Zealand
Dear Deirdri,
Thank you very much for your kind words regarding our services. We are thrilled to hear that you found it easy to contact us and that you were pleased with the packages and deals we offer.
Ensuring that our customers can easily reach us and providing attractive packages and deals are top priorities for us, so we are delighted to learn that we met your expectations in these regards.
If you have any further feedback or questions, please don't hesitate to reach out. We are always here to assist you with your travel needs.
Thank you once again for choosing Imagine Holidays. We look forward to serving you in the future.
Kind Regards
Josh
Customer Support
Excellent service
Excellent service. Viran knows all the information required for the trip and makes you feel like a customer and not just someone on the end of the phone
26. März 2024
Antwort von Imagine Cruising New Zealand
Dear Brenda,
Thank you very much for taking the time to share your feedback with us. We're thrilled to hear that you had an excellent experience with Viran.
Viran is indeed a valuable member of our team, and we're delighted that she provided you with all the necessary information for your trip while ensuring that you felt valued as a customer throughout the process. Your kind words affirm our commitment to providing exceptional service to each of our clients.
We will make sure to pass on your commendation to Viran. Feedback like yours motivates us to continually strive for excellence in customer service.
Once again, thank you for choosing us for your travel needs. If you have any further questions or require assistance in the future, please don't hesitate to reach out.
Kind Regards
Josh
Customer Support
Charles was most helpful and explained…
Charles was most helpful and explained the terms and conditions of our holiday extremely well. He was patient and took time with us over the phone.
26. März 2024
Antwort von Imagine Cruising New Zealand
Dear Robert,
Thank you for taking the time to share your experience with us. We greatly appreciate your feedback and are thrilled to hear about your positive interaction with Charles.
Charles is indeed a valued member of our team, and we're delighted that he was able to assist you effectively and provide a thorough explanation of our holiday terms and conditions. Your commendation of his patience and dedication means a lot to us.
We will ensure that your kind words are passed along to Charles. It's feedback like yours that motivates us to continually strive for excellence in customer service.
If you have any further questions or require assistance in the future, please don't hesitate to reach out.
Kind Regards
Josh
Customer Support
Very friendly and helpful salesperson…
Very friendly and helpful salesperson on the phone and seemless process signing up to a cruise holiday.
22. März 2024
Antwort von Imagine Cruising New Zealand
Dear Rhonda,
Thank you ever so much for taking the time to share your experience with us! We are absolutely delighted to hear that Artem provided you with such exceptional service during your booking process. It's always our aim to ensure our guests feel welcomed and supported from the very first interaction.
Artem will be thrilled to learn of your kind words about his friendly and helpful assistance. We pride ourselves on delivering a seamless and stress-free experience for our passengers, and it's wonderful to know that this was reflected in your journey to booking your cruise holiday.
If there's anything more we can assist you with as you prepare for your upcoming adventure, please do not hesitate to reach out. We are here to make every aspect of your holiday as enjoyable as possible.
Wishing you smooth sailing and unforgettable moments on your cruise!
Warm regards,
Harrison
Senior Customer Support Executive
Very professional & answered all my…
Very professional & answered all my questions honestly
18. März 2024
Antwort von Imagine Cruising New Zealand
Dear Christine,
Thank you ever so much for taking the time to share your delightful five-star review with us! We're thrilled to hear that your experience with us was nothing short of exceptional.
Viran will be particularly delighted to know that her service stood out to you. She truly epitomizes professionalism, and her commitment to providing honest and thorough answers to your questions reflects the high standards we strive for at Imagine Holidays.
Your kind words inspire us to continue delivering top-notch service and unforgettable experiences for our guests. We're already looking forward to welcoming you back on another extraordinary journey with us.
Warm regards,
Harrison
Senior Customer Support Executive
Helpful booking system
The discount offered was helpful and the agent was warm and helpful. A pleasant and efficient experience.
13. März 2024
Antwort von Imagine Cruising New Zealand
Dear Don,
Thank you for taking the time to share your experience with us.
We are delighted to hear that you found the discount offered to be helpful and that our agent provided warm and helpful assistance throughout your booking process.
Ensuring a pleasant and efficient experience for our guests is always our top priority, and we are pleased that we could meet your expectations.
Warm regards,
Sara
Customer Support Executive
Imagine Holidays
Very prompt and helpful sales person
Very prompt and helpful sales person, details in full and explained what I needed to know. Plus a very good deal
14. März 2024
Antwort von Imagine Cruising New Zealand
Dear Nina,
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you found our sales person to be both prompt and helpful. Ensuring that our guests receive detailed explanations and have all their queries addressed is a priority for us, so it's fantastic to know that we met your expectations in this regard.
We're delighted that you also found the deal to be very satisfactory. Providing excellent value for our guests is something we continuously strive for, and we're glad we could offer you a package that met your needs.
Should you require any further assistance or have any questions in the future, please don't hesitate to get in touch. We're here to make your holiday planning as seamless and enjoyable as possible.
Warm regards,
Harrison
Senior Customer Support Executive
Imagine Holidays
Expertly organised fun-filled tour
Everything went very smoothly, the staff were attentive, friendly and helpful and there were lots of interesting aspects to keep us engaged.
18. September 2023
Antwort von Imagine Cruising New Zealand
Dear Alyson,
Thank you for taking the time to share your wonderful experience with Imagine Holidays. We are thrilled to hear that everything went smoothly during your journey. Our team takes pride in providing attentive, friendly, and helpful service to ensure our passengers have a memorable time.
It's fantastic to know that you found lots of interesting aspects to keep you engaged throughout your holiday. At Imagine Holidays, we strive to curate enriching experiences and your positive feedback is truly rewarding.
Best regards,
Sara
Customer Support Executive
Imagine Holidays
Very pleasant experience
Viran was so helpful in my request for information about an advertised trip.
When we decided that particular trip was too soon Viran worked out a better one for us.
7. März 2024
Antwort von Imagine Cruising New Zealand
Dear Janice,
Thank you for taking the time to share your positive experience with Imagine Holidays. We are delighted to hear that you found our team member, Viran, to be so helpful in addressing your request for information about the advertised trip.
It's fantastic to learn that Viran went above and beyond to ensure you had a suitable alternative when the initial trip didn't quite align with your timing preferences. Our team takes pride in crafting bespoke holiday packages to meet the unique preferences of our guests.
We appreciate your kind words and look forward to assisting you in creating more memorable journeys in the future.
Best regards,
Sara
Customer Support Executive
Imagine Holidays
The guy on the phone ,scott
1. März 2024
Antwort von Imagine Cruising New Zealand
Dear Carol,
Thank you for taking the time to share your 4-star review. We're delighted to hear that Scott provided you with excellent assistance over the phone. At Imagine Holidays, ensuring our passengers receive top-notch service is our priority. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
Wishing you wonderful travels ahead!
Best regards,
Sara
Customer Support Executive
Imagine Holidays
Great holiday package from Imagine
We telephoned to enquire about a package. Info was clearly presented. We booked the package. Very satisfied
26. Februar 2024
Antwort von Imagine Cruising New Zealand
Dear Valued Passenger,
Thank you for taking the time to share your positive experience with Imagine Holidays. We are delighted to hear that our team provided clear and helpful information during your telephone enquiry, leading to your satisfaction with the booking process.
At Imagine Holidays, our commitment is to offer exceptional service, and it brings us great joy to know that we met your expectations. If you have any further inquiries or if there's anything else we can assist you with, please do not hesitate to reach out.
We appreciate your trust in Imagine Holidays and look forward to creating more memorable moments for you in the future.
Warm regards,
Sara
Customer Support Executive
Imagine Holidays
Viran
The travel consultant that I dealt with (Viran) was on the ball, she knew the product that I was asking about inside out and was able to answer any questions that I put to her.
She was also very helpful when I asked about changes to the itinerary
Ed Plunkett
29. Februar 2024
Antwort von Imagine Cruising New Zealand
Dear Mr. Plunkett,
Thank you for taking the time to share your fantastic feedback with us. We're thrilled to hear about your positive experience with our travel consultant, Viran. It's wonderful to know that she demonstrated a deep understanding of our offerings and provided helpful assistance, particularly with changes to your itinerary.
At Imagine Holidays, we take great pride in delivering exceptional service, and we are delighted to have met your expectations. Should you have any further inquiries or if there's anything else we can assist you with, please don't hesitate to reach out.
Wishing you continued joyful travels!
Kind regards,
Sara
Customer Support Executive
Imagine Holidays
Antwort von Imagine Cruising New Zealand
Dear Deirdre,
Thank you so much for taking the time to share your wonderful 5-star review! We are delighted to hear that Viran provided you with efficient and helpful service. At Imagine Holidays, our team is committed to ensuring our guests' experiences exceed expectations. We truly appreciate your kind words.
Best regards,
Sara
Customer Support Executive
Imagine Holidays
Antwort von Imagine Cruising New Zealand
Dear Pauline,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Viran provided excellent and thorough assistance during your call, ensuring clarity in all aspects. Your feedback is truly appreciated, and we look forward to crafting more exceptional moments for you in the future.
Best regards,
Sara
Customer Support Executive
Imagine Holidays
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