Products were nothing like the website…
Products were nothing like the website shows. Shipped from China
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Products were nothing like the website shows. Shipped from China
This was the worst experience I have ever had. It took 5 weeks and 4 emails to arrive that was after I contacted them to see where it was and they said "it had gotten lost".
The service was poor and so is the product. I will be asking for a full refund.
the goods advertised as denim, sent from Canberra in 3 days where nothing like the advertising or photos, showed blue denim but when goods arrived after nearly 4 weeks they where polyester printed, missing buttons, print lines completely off centre, zippers where there are none in their advertising,, no pockets, differnt colours in designs, wrong sizing and the list goes on, they advised me the goods come from China that is why they where delayed in delivery, when I confronted them abouth the address they had shown on FB being a fake address that did not exist they blocked me and took down the advertising, I contacted the Breast Cancer Assosiation and they have nothing to do with thes fradulant company. They refused to give me a full refund stating they are a small company and they could not afford the cost, that the courier fee they charged being $50 which did not appear on the final sales link was not their responsability. I have reported to ACCC. They have given me a gratuity refund and told me to keep clothing, I told them I want full refund and would hand deliver the clothing to them, they refused and stated they could not accept this. The ABC state The Ghost Store Framework: An ABC NEWS Verify investigation explicitly called out this exact network of dozens of online clothing stores. They advertise heavily on social media using stolen videos and high-end photography. If you buy from them, they will either ship you nothing at all, or send you cheap, low-quality counterfeit rags from Asia.
I would never buy from this site again. I ordered many items, tees, long sleeve shirt and a bracelet. The tees and shirt didn't look like the quality that was displayed on the site and I couldn't get the clasp opened on the bracelet. The site is supposed to be an Australian site but apparently it's not. I have asked for a refund four times now. The first time I was offered 15% and keep the items, then 20%, 25% now 30% and keep the items. I have explained the items aren't what I ordered, they were supposed to be cotton and the material, I wouldn't be able to wear as I would get too hot and the prints were ugly compared to the site. I might be able to get the bracelet open if I used a knife or something but I shouldn't have too. I have told them I will be contacting the ombudsman and a lawyer and they asked me not to because they are a new company with a big sob story. If they keep treating customers the way they do, they probably won't have a company.
I just wanted to let everyone know that after multiple emails to indigenouswears which resulted in a 10%, then 20% & finally 30% refund offers I made a submission to PayPal and instantly they refunded the total purchase price!! PayPal is brilliant! They're currently investigating this case. Thankfully I've no longer seen any further advertising on Facebook! All the best everyone else!
I ordered 3 t-shirts only because they reckon they were affiliated with Breast Cancer. I received the items. The fabric was cheap chinese garbage and the sizing was all wrong. I requested a refund and was asked to explain why and to send them pictures of the items with a tape measure showing 3 different measurements..bust, sleeve length(?) and length from shoulder. They offered 15% refund and gave a sob story saying they are a new business and their return centre has moved off shore. Care factor = zero. Not my problem! After tooing and froing (30 emails I kid you not), I finally got a full refund. Each time they would offer a further 5% discount. Please DO NOT purchase anything from this sight unless you are 200% sure you want to keep the items. Their customer service was disgraceful. They keep addressing me using my user name (email). I also question their affiliation with fundraising for Breast Cancer. They said to keep the items but they were that gross, I chucked them out.
Just received my jumper’s order they look nothing like the site when you see the product you are ordering they are listed as jumper look like they have been knitted. When you open your order they aren’t knitted they just look shocking you can only put them in the bin. Next time I will read all the reviews.
This company advertised that their clothes are designed, made and sent from Australia and are cotton blend. I ordered 3 items and they came from China where my payment also went to. The items received were far inferior to what was advertised. They are polyester and one even felt like plastic. I asked to return the items and get a full refund. They offered me a 15% refund. The phone number and address on the website does not exist.
Posting this on behalf of my wife.
One star rating and that is being very generous. Should be able to give "0" or even negative stars.
The delivered product is nothing like that portrayed in the advertising. Quality is non-existent. Photo appears to show a knitted garment with embroidery. Actually it was a 100% nylon product.
Button arrangement is that for men's tops not women.
Sizing is wrong. I ordered a "small" as I'm 5' 1" and 50 kgs. It would easily fit my husband who is near 6' and 90kgs.
Absolute sham and fraudulent organisation.
Bad customer service. Poor quality clothing. Poor fitting. Partial refund on 1 item only after submitting multiple photos per item of back & front, tape measure photo of 1. Bust. 2. Shoulder to hem. 3 shoulder width & 4 sleeve length. No exchanges offered. Excuses & sob stories such as “we are a new company” (garbage): “low staffing” (?!). Pathetic.
This company which was supposed to be in Melbourne where their goods come from China, have stopped sharing my emails and have marked my order as delivered. I did not receive it after spending over $80. Talk about a scam! Now I have to try and get my money back 😡😡
What I ordered is NOT what I received, but a cheap imitation of the photos they advertised. They claim "Made in Australia", they're made in China. They claim "indigenous wear" but it has no affiliation either with them or Breast cancer donations. They claim a refund/return policy but do not give it but try to offer a fraction of what you pay. Still waiting to get my money back. Will follow up with Paypal for my refund.
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